Hoveround

The technician that came and install my hoveround was amazing very professional I wouldn't have asked for anyone else. He took time and went over every detail with me, he was in a rush, if I had to do it all over again I would call for the gentlemen that came out. Now I get a chance to hang out with the family and nobody had to push me around it was like I got my independence back, I would recommend it to anyone who need too get around, it's easy to manage, drive and handle, I couldn't ask a greater gift its my early Christmas present

My provider does not do this and said thatnone of the other provider do not Please help me find a provider that will. Please and thank you Anthony Mark Thompson. Please help me aquire one of you're machines!

This is probably the worst experience I've ever had with a company that is supposed to be customer service orientation. Basically I have been waiting almost a year to get my scooter repaired. I am a disabled Veteran of the war in Vietnam. This organizations has absolutely no regard for veterans. I do not have enough time, or space to explain and document the numerous times I've been given the runaround. I have seen told conflicting stories by the technical and scheduling departments, among others. Even hung up on by Lori(sp) in scheduling.
Depending on who you talk to parts are on order, been ordered or waiting for the technician to install. Technician showed up a few weeks ago with the wrong part
Promised to get it on order buy supposedly failed, again, depending who you talk to. I was called by hoveround last Friday to schedule an appointment for yesterday, Monday
I waited all day long and no one showed. Today I was told again by Lori that there was a mix-up and the part isn't in. Called back today and asked to speak to a supervisor, and of course none was available. Nice lady Promised she would look into it, and have a supervisor call me
Of course, no call. Absolutely no regard for customer service. And certainly not supportive of veterans..

This chair is a nightmare! Hoveround should be ashamed of themselves fr sticking Medicare with a dangerous product.
I have hurt myself too many times, the design and cheap plastic parts make this a VERY uncomfortable to use. The tiny tip over wheels in the front ae in the way f trying to stand, when the to small foot plate is raised. My ankles have been cut too many times to write, the chair pulls and turning radius is always being caught and if something is on the floor, you can bet the damn chair will catch it and easily tangle in the drive wheels.
In less than one year I have had to replace the plastic power tires and the front tires. I am so fed up. A TOTAL waste of my insurance, I am now stuck with a piece of CRAP for at least 6 years. That's if Medicare will be around and if I can stand the wait for all the paperwork to go through. DO NOT WASTE YOUR TIME, GO SOMEWHERE ELSE, LIKE I SHOULD HAVE DONE!

Your corporation is the way corporations used to be, they get an increase in business by not using gimmicks. You rely on quality and good service which in the long run pays dividends. Thank you

I have a jazzy also and I haven't scooter now but I should have gotten to begin with that's what I want it but they decided to send me a crap as chair are we have a chair it's a jazzy it goes everywhere and anywhere you can go in the same can go in the mud go anywhere and it doesn't get stuck they're a bunch of $#*!s they think that there's any good plus what you get flat tires because they couldn't put good tires on there like that that's where all the way through that's what we need we need a flat tire out someplace idiots

They jagged me around for 3 months and now tell me that they want to give me a wheelchair instead of a scooter. We had this SAME CONVERSATION over 9 weeks ago! What changed? They are the ONLY company my insurance works with, so I am screwed! WASTED so much of my time!

I will not give Hoveround another thought. Their service is beyond terrible. They shipped my mother the wrong model, would do nothing about it, so it sat in her home for a year and a half gathering dust. Their motto should be "Customer No Service and We Don't Care at All" What a poor excuse for a company and the morons who work there. They seem to have a racket with the insurance companies and get paid before the machine is delivered. It's like paying for your meal in a fancy restaurant before you eat it. The entire episode was a waste of time and money and shame on the company and the people who work there. They must be taught to be indifferent. Maybe we could start a class action lawsuit against them or at least have the government investigate them. (I guess that would be like putting the fox in the henhouse) In a nutshell THEY SUCK and do not waste your breath or time with a useless company who should be in jail. They are on my list of the most hated company I have ever dealt with and I used to be a purchasing agent.