Hoveround

I transport many people in many different chairs. There are 4 tiedowns to hook to the chair and tighten. A passenger got on with a Hoveround Mpv5, and there was nothing to hook the tiedowns on. Anyone in a chair sees Doctors regularly, how are they supposed to get there, drive their chair 5 miles in traffic? I called Hoveround to find out how to tie the chair down, they told me you cant, it's not built with tiedowns because the insurance won't pay for that. The tiedowns should be standard, like the footrest(? Or does Hoveround charge for that also?). Putting hookups for tiedowns would cost the company at the MOST, $10, and I believe in actuality it would be under $5. I'm waiting to talk to the ADA, there's no excuse for this.

And to the lady that said she didn't have the money to sue for the problems with her Moms chair. Talk to a lawyer they usually don't get paid till you win, and it's a percentage of what you win. Good luck, these people need to be shut down.

The service provider, Dana, was the one that delivered my chair 6 yrs. Ago and has been the only one to come out and preform any service needed and will be delivering my 2nd chair in a couple of weeks. He has been friendly, respectful, helpful and just all around wonderful every time he has been out. The service I have received from him was the big factor in deciding to stay with Hoveround for my next chair. The chair itself has been great and only needed regular maintenance but the security of knowing the same person would be coming out gave me peace of mind. From the case specialist, to delivery and maintenance has been a wonderful & smooth experience every time. Thank you Hoveround crew!

The chair is too small. Seat is much smaller than my last Hovraround chair. Chair sits higher than my. Last
Did not come with the little bag or cup holder. I feel squashed in this chair. O have not used it because I want the same size chair I have. My. Arms don't sit comfortably on the arm rest. This chair is not a improvement over the last chair. If I can't have the same size I had before, then come back and get this new chair. I don't want it. I'll continue to use my old chair until it breaks down.

Inconsistent application of needs to apply for insurance. For the first chair I got, I had to do practically nothing. Hoveround took care of getting the necessary approvals. For the 2nd chair, Hoveround seems to have taken the stance of "hands off." I have yet to figure out how to convince the insurance of my need.

I called your tech department and advised them that there was a clunking sound coming from underneath the chair and that it pulled to the left. He then transferred me to the sales Dept.where I was informed that there was a problem with this model and she went ahead and ordered the parts. I called tech support today and was told that my parts weren't in and he didn't know when they would be. I suggested swapping my chair for a new and he rejected that and told me if he did that he would have to swap thousands of chairs. I have 30 days to return the chair and I may explore that option.

I bought a Hoveround instead of a Jazzy because they spoke so much of their customer service. I have had my hoveround for a little over a year and the battery went dead. I have been trying to get someone from Hoveround to replace my battery for 5 days now, and no one has yet to come. Keep in mind that I cannot walk. I have had to have people come and bring me meals, help me to the restroom, etc. Hoveround said my insurance wasn't responding. I called my insurance co... Hoveround had never contacted them. So I called Hoveround back and explained that situation. They then said they were waiting for my dr. to return their call. So, I called my dr. You guessed it, Hoveround had never called them, either. So, I had my dr. call Hoveround. And I am still waiting. Not sure what the excuse will be tomorrow. My advice to you is to steer clear of Hoveround and buy a Jazzy!

I got this chair last may. The people were so nice. But when it was delivered things changed. The niceness left when the tech. Left. I called customer service because I was having a problem. Talk about rude, she was down right nasty.The whole control unit has not worked right since I got it. They sent a srvice Tech out, He took my chair out to his truck for about 1 hr. Brought it back and said all fixed. Well you guessed it. Not fixed. I have delt with these people long enough. Tomorrow I call them to come and pick this chair upI guess I am ok due to medicare changing it, s rules where I have to rent it for 13 months than they pay. So I get some satisfaction. Oh, I am a double amputee. Oh I almost forgot. They do not send u a new chair if you have medicare or a medicare HMO. They send you achair that somebody else had but did not keep!

Back in November 2014 I obtained a hoveround scout for my wife cause she can't walk or stand very long. After I recieved it put it toghter an charged it up it worked as discribed. The only problem I have with it is that the tires are to hard an when ever she hits a bump it hurts her back. If anyone was to ask me about the unit I would advise them to buy a unit with air infleted tires for a better ride. But over all very happy with the unit

We were rear ended the middle of August and my power chair and lift recieved all the damage. It took a month to get the money to repair them from insurance. I had to pay $150 for the tech to come out and give the insurance company an estimate on repairs. I ordered the parts over 2 months ago and have been told twice a part is on backorder for the lift. Twice I have been told that ALL the parts had been sent to the tech. They called 3 weeks ago and scheduled a service call and I asked if he had all of the parts and was told he did for the chair and the lift. This morning he calls before he comes and says he doesn't have the parts for the lift! I am so upset with this company!

If you happen to get a hoveround chair, at least on the "MPV4" to make the seat recline, on the left side (as you are sitting in the chair) at the hinge for the back of the chair there are 4 drilled & taped holes. If "your" chair does not recline, remove the stop screw in one of the holes. Thats It!. It'll now recline. Hoveround wanted $500. To remove that screw 5 years ago. Of corse they won't tell you what's needed to make it recline.