Hoveround has a rating of 4 stars from 618 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
From start to finish, everyone I dealt with was extremely friendly and super caring. The chair was made for my specifications for my back, which is a major plus. John brought it, and was here just when he said. He goes over every detail and shows you how to use it and makes sure you are comfortable before leaving. For once, I had a painless experience. Thank you to everyone there.
The young man I first spoke to was very polite got me through the initial application in good time and got me through to a Mobility Specialist very quickly. She was very nice we got things done quickly, my appt made with my PCP for my paperwork. It was all great!
Carla, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I called Hoveround and they took care of me. I need to be able to get out of my apartment and I can't walk very good anymore or very far. They even called the doctor for me to make an appointment to get the script for the chair. The chair will help me to get around my apartment and be able to get out more.
Terri, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I was very grateful 🙏 to speak with my mobility hoveround representative. He gave me all the information I needed to get my hoveround and made sure I received my documents and doctor's appointment to get it done! Thanks!
Sharon, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I have been in a hoveround wheelchair for 11 yrs. This was the hardest order to get processed the the first one they brought was not right one and now I am still waiting for it because I needed a reclining back so I am still waiting. I just hope this mess will soon be over.
Kathy, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround. Com and we will be happy to try to assist you. Thank you!
The representative was very helpful with me applying for a new motorized Hoveround wheelchair, telling me what steps needed to be followed. She answered any questions that I had. I'm excited about getting a new chair.
Robert, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I need an electric lift wheelchair. I couldn't get it coirdinated. Called my Inc company and they g ad vs me the number for hoverround. A rep called me to start and application and NIW I ave an appt for Tuesday to down evaluation. They took over and suddenly all my problems went away!
Shela, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I've been trying to get a new electric wheelchair for 2 months. They said I Must have Documented Weight but I've been in a wheelchair for yrs and cannot stand any longer to be weighed. I had Polio at age 2 and walked on crutches all my life (public school, college, etc.), then I couldn't walk anymore. I've used Hoveround twice for my wheelchairs and now because they did not weigh me in surgery in November, I cannot get a wheelchair! I cannot see my Doctors without one! I'm at a loss!
Joseph, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to try to assist you. Thank you!
I am the caretaker for Gary, and all I can say is your staff are really qualified and have the patience of a Saint to deal with a person with dementia bi-poler, Alzheimer's. Your staff handled everything with the ut most professional way it should be handled, and all I can say is I'm sorry for the way he acts sometimes...
I can't get into my. Account to do anything So therefore I cannot leave a review. I really hope this does not affect me being able to obtain a chair.
Sharon, please contact us at customercare@hoveround. Com and we will be happy to assist you. Thank you and have a great day!
After fighting with you guys and the doctor's for over two weeks, FINALLY the doctor sent in what you asked for, then and only then was I informed that you DON'T CARRY SCOOTER'S. MY DOCTOR WENT WAY OUT OF HIS WAY AND WITH TIME, then you say you DON'T CARRY SCOOTER'S, you tell me HOW I'M SUPPOSED TO FEEL, I'm just speaking the truth
We started the Hoveround process 11-12-24. We went to the doctor and it took forever to get info passed on to Hoveround. Fast forward to today when I spoke with the doctors office; our hospital OSF does not work with Hoveround.
Called back again to Hoveround to her a woman who had an attitude from the second she took our call. They can our will not help find a provider in the are a that Hoveround work with. She asked if we just want to cancel our order and to to an other company. WOW! Way to lose business Hoveround.
Asked if they had and suggestions and to who to work with and she said no and had no idea.
Attitude was still there. Told her we are cancelling and hung up. They have been less that helpful. Good luck with Hoveround.
Marvin, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
Great customer service, our technician was wonderful and very helpful. He even came early so we wouldn't miss an appointment.
Dawn, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
The whole process was like a walk in the park. The staffs was very Pleasant and professional. I had my information ready and my insurance cards at hand
In just a few minutes they were able to get the paperwork started for my Hoveround, they even went out of there way to call my doctor for an accessment appointment to speed things up.
Thank you Hoveround staff.
Rosa, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
The man that took my order was very very nice he knew what he was doing and it didn't take that long he made my experience worth my time and he was very knowledgeable
Jimie, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I called and they said I wouldn't qualify because my insurance paid for a manual wheelchair just a few months prior. They were wrong. Then they said I needed a prior authorization from my doctor. My doctor sent them what they wanted and I received app from my insurance company.
They said Hoveround would have to also do an evaluation, but they could only come on Thursday.
I really feel like they didn't really want to sell me a power wheelchair!
John, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
I received my Hoveround in a timely and very professional manner
Lorie, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Everyone was pleasant and very helpful throughout. Recieved my chair last week and loving it. Thank you to everyone involved in helping me.
John, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I love my new Hoveround. It is comfortable, well thought out, and fun. Using the joystick is a challenge because I live in an assisted living building in a small single bedroom. When I need to go down a very long hall to get to the dining room, activity room or physical/occupational therapy room, it is perfect. When I need to back up to maneuver around furniture, it is a challenge. And the fact that when going backwards I have to push right to go left, and push left to go right is tough to remember (I have NEVER driven a forklift or similar vehicle). I expect I will get the hang of it eventually, and I have some funny stories in the meantime.
Beth, thank you for your kind comments and high star rating! We are available at 1-800-96-HOVER if a client ever needs additional training. We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Hoveround has met and exceeded all expectations when delivering and setting up my o-2 machine and my electric wheelchair as well. Customer service was very attentive to my needs and completed everything to my satisfaction. Thanks to the employees who helped me.
Antonio, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Answer: So sorry to hear that. I am no longer living with my father-in-law, but I can add to my earlier review and comments. The company did exactly the same thing to him, again. A year later. They got in touch to say that Medicare had accepted their appeal and that the chair was now finally his, and they sent a guy round with the paperwork for signature and everything looked great. It subsequently turned out that Medicare hadn't approved anything and didn't know anything at all about the appeal, and that they were not going to pay. The story that Hoveround gave me was smoke and mirrors and back came the bill for the chair again. As far as I know, a year and a half on, the chair is still not officially his. I probably won't hear anything more about it now, but I'm quite glad I don't have to deal with these people yet again.
Answer: Hey Nancy, thank you for reaching out. Although the application process is lengthy and sometimes out of our control, we are committed to providing an excellent Hoveround experience and always do what we can to move the process along as quickly as possible. In order to protect your health information please give us a call at 941-800-5180 so we can assist you.
Answer: Hey Richard, thank you for reaching out and for the warm wishes. If there is anything we can help you with, please give us a call at 800-542-7236. Thank you and have a great day!
Answer: Yes, if doctor can prove medically necessary. Doctor must make file notes to support and you must have an office visit that only addresses the need for your chair.
Dawn, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!