Hottexhaust Reviews Summary
The company has garnered a generally positive reputation for its product quality and prompt delivery, with many customers expressing satisfaction with their purchases and the competitive pricing offered. Customer service is often highlighted as responsive and helpful, particularly in addressing inquiries and facilitating quick shipping. However, concerns arise regarding order accuracy, complications with returns, and occasional service delays. Some customers reported difficulties in reaching support, indicating a need for improvement in communication. Overall, while the company excels in product offerings and delivery speed, enhancing the returns process and customer support accessibility could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Top level customer service... never been more satisfied! Shipping fees were waived, delivery was lightning quick... five stars all around!
Love the sound and performance of this exhaust, would recommend it, quick shipping, thank you for that
Great service fast & easy looking forward to buy again soon!
John was very helpful. Provided warranty info, return policy, and tips to help me make a decision to purchase. Best of all, good price on the converter.
The price was great although my order showed up two days late and it was shipped to my billing address, not the address I specified. Otherwise I was satisfied
Easy to use website. Nice to have the Universal Muffler page with all the available sizes and dimensions. Overall a good experience...good prices with the Summers End Sale!
Very please with product and price
Really quick and easy. Great prices. Can't wait to install!
Edit: Already installed. Didn't take too long. Couple of hours because don't have a lift. Love it!
Good luck trying to return anything. The cat I got was missing holes for the oxygen sensor when I called they said all you can just drill those yourself sometimes that happens even though it clearly says on the box if you mess with that manufacture warranty voided. Worse when you call you can transfer to help ordering a catalytic converter or customer service interesting they would be different the difference is they actually answer the phone at ordering a catalytic converter left three messages hoping for a return phone call this time
I REALLY APPRECIATED GETTING THIS PERFORMANCE EXHAUST AT A SAVINGS. THIS IS REALLY THE ONLY CAT BACK SYSTEM AVAILABLE FOR MY TRUCK THAT IS ACTUALLY WELL THOUGHT OUT. BECAUSE I SAVED ON THIS I CAN AFFORD TO GET HEAT SHIELDING FOR IT AND THE GIBSON HEADERS IT WILL BE PAIRED WITH IN THIS BUILD FOR AN 8.1 L 496ci V8. Thanks
The product came in awesome easy Bolton no problem at all will do it again.
So far happy with all. Thank you for the coupon.
Received the DFit for my Ram within a few days. Website was easy to navigate and I found the video sample helpful. Got it at a good price too. Thank you for the coupon. Got my cat back system for my F150 a few years ago from Hottexhaust. It was a good experience then and once again now.
Easy part access and checkout.
Had issues with checkout. Had to go through PayPal. Everything came as expected quickly.
Good price
Talked to a rep on the phone also. A good experience and a good
Deal. Anxios to receive my pipes.
The website was easy to use, I got a smokin' deal on my part (better price than any other supplier and I shopped around!), and it was shipped so quickly and safely, and arrived way before I expected it to. So much so, it's already on my vehicle! I will recommend Hot Exhaust to all my friends who enjoy upgrading their vehicles.
Great trans. Loved your coupon. All went well until fedex couldn't get there delivery date right, Sunday got text for a monday delivery, reschedule for tuesday then for wednesday then for thursday, I ended up picking up at the fedex myself. Frankly if this is how fedex operates maybe you'll should look for other delivery company options.
Other then with the delivery issue was quite pleased with purchase
Its not the correct part now I have to send it back HELP!
Catalytic converter worked as expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chuck, the item ordered is listed in the California Air Resources Board database for your vehicle. The item does NOT come with and is not pictured with or described as having oxygen sensor ports. As it is a Universal fit catalytic converter, professional installation is required as cutting, welding, pipe forming, accessory adding may be required, adding oxygen sensor ports in factory locations is a service which a professional exhaust installer would perform. Your return request was administered via email, please follow the email instructions to complete your return.