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Hottexhaust Reviews Summary
The company has garnered a generally positive reputation for its product quality and prompt delivery, with many customers expressing satisfaction with their purchases and the competitive pricing offered. Customer service is often highlighted as responsive and helpful, particularly in addressing inquiries and facilitating quick shipping. However, concerns arise regarding order accuracy, complications with returns, and occasional service delays. Some customers reported difficulties in reaching support, indicating a need for improvement in communication. Overall, while the company excels in product offerings and delivery speed, enhancing the returns process and customer support accessibility could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Orders my part received in 2 days
Item still not shipped out 3 weeks after ordering. That's when I contacted them for the item or a full refund. No response from them after frist contact. In the process of a refund through PayPal.
Great 3" kit for a big block Chevelle. Took exactly 2 weeks to arrive at my door. Used the 20% discount code which made this an excellent value.
EASY ORDERING
Awsome company fast responce with a quick part quote. The person I was talking to was very knowledgeable and made sure I was getting the right part. I just hope it passes the.smog check.
The whole experience was perfect! Made a mistake and ordered wrong exhaust and they corrected it before it shipped out! John was my salesman and went far and beyond to make sure I ordered the right exhaust for my vehicle! Ordered on Saturday shipped out Monday and at my door step by Friday and then installed Saturday! Excellent and perfect fit to my vehicle and the sound is perfect! Thank you again for the service! Top notch!
Although I haven't installed the catalytic converter yet, it looks well made
Nice and easy process, 20% off coupon a plus.
Great price and the site is easy to navigate. The only negative point is I never knew if the currency was in US on CAN dollar.
Very easy website to navigate
Very good customer online support
Website was easy to use. Delivery was fairly quick.
Na
Awful to do business with. Supplied wrong part information even after I pointed out that what they were saying didn't make sense i. E. that a 290HP non-turbo and a 355HP twin turbo engine would both benefit from the SAME exhaust system, even though it would mean downgrading from a full twin pipe system to a single system on the turbo. They do not, and did not, respond to emails requesting they place the order on hold until the parts issue had been resolved. Eventually they called back and acknowledged that the part number was wrong and promised to switch it over to the correct one. I then told them that I wanted to cancel the order which they agreed to and said they would send cancellation confirmation the next day. Four days later the wrong part number shows up at my door. Still no cancellation confirmation and still no refund. These guys have no knowledge about car parts, not even rookie level.
They sold me the wrong parts and won't refund my money back. Don't use them they are 3rd party. Buy directly from the source
Fast shipping
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I am very satified for m'y order. Thanks.
Great prices. Great customer service. Easy to find the product I needed and customer support chat was quick to help me figure out how to get the best price.
Great prices with summer discount coupon and easy to use website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members