Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I booked a reservation to extend a room approximately 1 hour before checkout that day. I felt this is fine because I had done the same thing the day before and there was no issue with the fun desk staff at the hotel. Today upon going to check in for the extra day that I would be in the room, The front desk person said we don't have it. It's not in our system yet. We can't check you in until it is sent from the third party travel site. Now my family and I are left standing with all of our luggage and in the lobby of this hotel waiting for I actually don't know why
The reservation and payment process was very easy. The prices were lower than even the hotel rewards brand.
We go the best rates on this web site for the Hotel
I loved that I didn't have to sign in to another site just to get a Discount!
TODO NORMAL de momento, AUN TENEMOS QUE UTILIZAR, VEREMOS AL FINAL CUANTO COBRAN, POR QUE MANEJAN CANTIDADES QUE TIENES QUE PAGAR ALLA
I had to go an get a new key 4 tines an I left a 6 pack of ale 8s an they wouldn't give them back said the cleaning lady took them I'd like a refund for my stay please
Good experience overall with the hotel. Would book again.
The worst experience room was dirty and not cleaned at all and when I asked for a different room they didn't have the one I had reserved... ended up getting a better "room" and it was still dotry I was so tired at that point I jus laid Mt blanket down and went to sleep smh never again I'm only rating one because I can't rate zero
Beautifully clean
Outside is maintained
Rooms are spacious and clean with everything you need ready in the kitchen
The pool area and hot tub are nice and clean
The laundry is free
Everyone is extremely nice and accommodating
Loved this spot will be coming back lots of times!
I booked this while already in the hotel. It only took minutes to save a lot of money.
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Needed hotel at last minute. Went from google maps to web site and booked
You folks have very technologically adapt website, which is easy to navigate, as well as utilize!
My last minute reservation went through with no issues. This was the cheapest option on the internet so I was worried about it.
I will definitely use them again!
Love it love it love it. Great price for a 4 star hotel which is in a great situation
Very very very nice room and staff was amazing accommodated my every need
Perfect price the best price from all other web sites but need to emprove web site not available to make reservations for more than one room
90 degrees out and pool closed for entire year! Lame excuse given that it is due to no inspection post Covid. BS! False advertising!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members