Overview
HotelPlanner has a rating of 4.3 stars from 1,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Great thorough customer service. Personable and helpful.
Alexander found me the perfect location and pet friendly. Great customer service!
Greetings Sherry,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very nice and knowledgeable, helpful and very courteous.
Hello Rhonda,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
This was a very complicated reservation due the number of rooms and dates needed to be reserved. The reservation conversation was awesome, with much help from the representative. Excellent service!
Holiday inn made my accommodations for a near by hotel.
Hello Kristin,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Neil was great. The speed of booking was excellent.
Greetings Dawn,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Ethan was very helpful getting my crew hotel rooms close to the superbowl.
Hello Sara,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Answered every question and helped me get the best rate
Greetings Ingrid,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Daniel was knowledgeable and friendly. I had questions about changing a reservation. He guided me through the canceling procedure online and rebooked my room for the changed date. He was very sweet and the whole process was very efficient.
Hello Aymee,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Confusing info on protection plan please cancel. I have sight problems. Reservation #*******0774
Hello Sandra,
I'd love to help! I'm having hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H for your reservation. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,
Melanie Planelles
He easily flowed through the processes to book my room
Hello Rebeka,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Excellent. Very professional. Gave me many options which was appreciated.
Hello Colin,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I was really treated well and the customer was outstanding. I was very pleased with her communication and ability to help with my reservations.
Hello Edward,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Had a wonderful conversation. Very helpful conversation and personable.
Good Morning Edwin,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Service was very good. It took minimal effort by me.
Good Morning Ron,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Great customer service and I really appreciate getting my new reservation book thanks
Hello Soyan,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
My experience was terrible and a well learned lesson. I booked a room for $122.00. I agreed so I gave my credit card information. That's when the price went up to $212.00. Being a 66 year old senior that's too much for my budget. So I cancelled and was charged to cancel all within a 30 minutes period. I Love my stays with all the Holiday Inn Express. Had I known you were taking $50 of my dollars I wouldn't have cancelled.
When the first hotel I asked about waa out of my price range, he offered others until I found one to my liking. He was polite and professional and I felt taken care of.
Greetings Lynette,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very skeptical with credit card usage over phone and if service provider was actually affiliated with my hotel of interest.
Greetings Carolyn,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Very helpful answered all my questions And friendly
Hello Sylvia,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
- Visit Website
- West Palm Beach, Florida, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Cheryl,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles