Overview
HotelPlanner has a rating of 4.4 stars from 1,777 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Katrina was very professional. She was very kind and helpful
Very friendly. Very polite. Very patient. Got price as cheap as possible.
Hello Mike,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Charles was courteous and efficient in handling my request
Hello Shirley,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Service was great.I'm looking for rooms to accommodate six guests.
Hello Ignacio,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very thorough and pleasant scheduling at front desk. Thank you!
Hello Tami,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Great. My question was answered quickly and very nice operator
Hello,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Excellent job. He was detailed in every aspect of the reservation
Hello Debra,
We're so happy to hear from you! Providing exceptional service is at the core of what we do, and we're delighted to hear that you had such a great experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Martin was helpful with all of my questions. I appreciated his help!
Hello Joan,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
She was extremely patient and helpful! Looking forward to my stay.
Good Evening Amanda,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Neal was very polite and helpful in booking the two rooms we needed.
Hello Gayle,
We appreciate you taking the time to provide us with feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Alan was kind and professional, easy to talk with.
Hello Joan,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Julia was very professional and helpful! Thank you
Hello Angela,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
I spoke with Oscar who was very friendly and told me my pet would be welcome at this hotel.
Hello Debbie,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Prompt answer upon calling but GREATLY INFLATED OPENING PRICE. The call was discontinued at that point...
Greetings Michael,
Thank you for reaching out and providing us with valuable feedback.
Kindly,
Melanie Planelles
Easy to communicate with, helpful and efficient. Great customer service.
Hello Tony,
We appreciate your time sharing your experience! Providing exceptional service is at the core of what we do, and we're happy to hear you had such a lovely experience booking your reservation with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Oscar did a great job for me on the phone with my reservation
Greetings Brent,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Great thorough customer service. Personable and helpful.
Greetings Cheryl,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Alexander found me the perfect location and pet friendly. Great customer service!
Greetings Sherry,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Very nice and knowledgeable, helpful and very courteous.
Hello Rhonda,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
This was a very complicated reservation due the number of rooms and dates needed to be reserved. The reservation conversation was awesome, with much help from the representative. Excellent service!
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- West Palm Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shelley,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Katrina, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles