Overview
HotelPlanner has a rating of 4.4 stars from 1,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Very friendly, fast and efficient reservation. I was impressed with how smooth the process was over the telephone
She was so great and tried so hard to remedy our situation.
Hello Jennifer,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Carlos made the process smooth and easy he was friendly and helpful
Hello Jay,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great service agent, quick and efficient, kind and helpful. Thank You Carlos!
Hello Tera,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we greatly appreciate it!
Kindly,
Melanie Planelles
Melanie. Planelles@HotelPlanner. Com
Margot provided a very timely and pleasant response to my needing to book a hotel room.
Greetings Ken,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Super helpful and kind! Really appreciate great service and quality support!
Greetings Scott,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very happy I got edgar he was very nice and polite
Hello Norma,
Thank you for your feedback! We are happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Quick & Easy. The representative made the booking with great efficiency.
Hello Brenda,
We appreciate you taking the time to provide us with feedback! Providing exceptional service is at the core of what we do, and we're glad to hear you had such a great experience with us. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Excellent customer service. Attentive to my needs. Answered all my questions
Hello Lorinda,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Efficient and compassionate so have an emergent situation and she was very patient and kind
Hello Dana,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
You LIED when you said we would get Marriott points plus when we checked in they said it would have been 40.00 less than we paid. I thought we were getting the reservation thru Marriott and it ended up NOT a true Marriott reservation site.
Hello Jill,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
She answered all my question and she was really bad
Hello Sandra,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Desk person was friendly and helpful. Stephanie. Was very efficient.
Hello Paul,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
It was ok. But we really thought there was a pool!
Hello Tony,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
To the point and very professional and friendly about all aspects of the Motel
Hello Michael,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Humberto did a great job accommodating our requests for our stay. Looking forward to our stay...
Hello Jean,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was very knowledgeable my experience was excellent
Hello Elise,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very friendly. Very polite. Very patient. Got price as cheap as possible.
Hello Mike,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Katrina was very professional. She was very kind and helpful
Hello Shelley,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Katrina, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Shannon was very sweet, patient & answered all my questions, she made my booking very enjoyable!
Hello Maria,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Afternoon Theresa,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles