Overview
HotelPlanner has a rating of 4.3 stars from 1,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Experian should not rate this so high. The people were so nice & helpful.
The room is not so good. Mold in the shower. Very old but hard worker's
Great service, understood our needs and took care of everything expediously. Knowledgeable and curious service.
In the beginning of my conversation with Crissa, I asked her if she was actually answering the phone at the hotel I wanted to stay at and she clearly told me YES. That turned out to be a lie. I also told her I did not want cancellation protection. Crissa said she was not going to charge me for that. But she still tried to charge me that fee and I caught it before the credit card charge went through. This lady lied to me twice and I don't appreciate that.
Good Morning Rickey,
Thank you for bringing this to our attention, I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,
Melanie Planelles
Melanie.Planelles@HotelPlanner.com
He did great and gave me discount I am glad I got the room thank you Neal for everything
Hello Rollin,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Called to reserve a specific room and was told it could not be a problem. Got to hotel they said that it was not possible since I booked it through this site.
Greetings Mark,
We apologize for this interaction, but I'd love to help! Please reach out to me with any questions or concerns regarding your reservation and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
Dave did a wonderful job however I thought for sure there would be a better deal if booking out three months ahead and also having a loved one incarcerated at the prison there would have been better rates but there's not and that makes me very sad hence the reason for my low Stars
Hello Madelyn,
We apologize for this interaction but I'd love to help! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com, I look forward to hearing back from you!
Kindly,
Melanie Planelles
We are going to Boardman OH for my dad's funeral and need 2 hotel rooms. Salvador made it easy for me. I appreciated his help in booking 2 rooms.
Hello Janet,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Salvador, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Thank you, Neal, for being so kind, thorough, & to the point! Made my booking experience quick & not even a hint of stressful!
Good Evening Erin,
We appreciate you taking the time to provide us with feedback! We strive to provide the best service, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Neil did an excellent job making our reservations. Reminded me why I prefer to speak to a person instead of online. Thank you for still offering this service.
Greetings Joy,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Amazing customer service! I have never had a more clearly explained, helpful person answer when I tried to make a reservation at the Westin Tempe. Great job Michael Anthony
Greetings Molly,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
She looked all over my area to find what I was looking for! She was so kind and helpful!
Hello Kristy,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Kim was very professional, personable, helpful and patient as she went out of her way to find me just the right room at the right price. A very pleasant experience. Thanks, Kim!
Hello Anne,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Kim, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Was quick and easy but price was very different than what they showed on their website. Other than that she was very helpful
Greetings Pedro,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Lovely lady. English good enough to be understood and to understand my questions.
Greetings Shirley,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Angelica was very helpful and knowledgeable and made booking a room quite easy.
Hello Emilio,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very professional and efficient. Nice personality and I was impressed with her skills
Hello Julia,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Very friendly, fast and efficient reservation. I was impressed with how smooth the process was over the telephone
Good Afternoon Theresa,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
She was so great and tried so hard to remedy our situation.
Hello Jennifer,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Carlos made the process smooth and easy he was friendly and helpful
Hello Jay,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Great service agent, quick and efficient, kind and helpful. Thank You Carlos!
Hello Tera,
We're so happy to hear from you! Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for choosing HotelPlanner, we greatly appreciate it!
Kindly,
Melanie Planelles
Melanie. Planelles@HotelPlanner. Com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mickey,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles