Overview
HotelPlanner has a rating of 4.3 stars from 1,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Hugo was 5 star….i am sick today (?Monday Blues/ handicap issues/ elderly.crappy day…still got to work
Timely, respectful, actionable answers…services like this for those people issues but must work…makes such interactions joyful! Thank you!
I called to make a reservation but since I have a dog holiday inn express could not accommodate me.
But thankfully I spoke with James and he helped me find another hotel.
I cannot say enough about how kind, helpful and friendly he was He is a credit to your organization You don't find many people that will go the extra miles these days Thank you James
Greetings Maria,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with James, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Hi Jason great personality and very clear in getting information for reservation. Thanks for your kindness and it was nice speaking with a pleasant staff. Continue being the pleasant person you. Enjoy the rest of your day
Hello Elsie,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jason, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
I asked for one room for two people. He sold king as only option. Sold protection as if included in nightly quote. Agreed to quote totally unaware of up charge or most expensive room available. Typical salesman.
Greetings Penny,
Thank you for reaching out! I am pleased to inform you that a full refund of $599.77 has been issued back onto the card used to purchase your reservation, please allow 2-10 business days for the refund to be visible to you. If you have any further questions or concerns, feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com. We would greatly appreciate it if you took the time to rescore this review!
Kindly,
Melanie Planelles
Kindly,
Melanie Planelles
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- West Palm Beach, Florida, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Linda,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Hugo, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles