HotelPlanner has a rating of 4.3 stars from 1,776 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Carolyn was very friendly and very helpful with making my reservation
Courteous and helpful in explaining room options. Not anything more to add.
Lisa was very helpful. She helped me find rooms for my budget.
She did an awesome job she was clear to understand and very nice and helpful
Nice and patient easy to talk to and book room efficiently
Steve was curious and thorough in making our reservation
Adrian was very helpful and very professional. Thank u for your help
I was given great service when I was inquiring about a possible room rental.
Christine did a great job and answered my questions very professionally.
Very helpful and professional! Assisted me with my needs for my upcoming trip.
Agent was polite. Getting a reservation was Trouble free and pleasant. Helpful and quick.
Had a long day. Her service was a breath of fresh air!
Shannon was very professional and easy to work with. She made my reservation effortless.
Angel was very professional courteous and efficient.
Answer: I attempted to email, submitted a support request, called numerous times, requested call backs (received 0), attempted to chat and was continuously ignored or "disconnected", never once reaching anyone that would or could help me. Customer Service at HotelPlanner is nonexistent.
Answer: HP's staff is full of deceitful and despicable liars. Do not use HP for planning any trips if you wish to have smooth, happy travels.
Answer: Just do not use! HP is awful and they will spoil your travel plans!