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Homary

How would you rate Homary?
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Italy
1 review
0 helpful votes
Follow Carla R.
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This website is my go-to place for finding high-quality home decor pieces. Their commitment to design excellence is evident in every product they offer. I recently purchased a set of plush, hand-woven rugs that added a cozy and inviting atmosphere to my living room. The overall experience was outstanding.

Date of experience: July 16, 2023
Utah
1 review
0 helpful votes
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This store is a treasure trove for design enthusiasts! Their diverse catalog includes everything from elegant Scandinavian designs to chic industrial pieces. I ended up buying a sleek glass-top table that perfectly suits my eclectic style.

Date of experience: July 31, 2023
Australia
1 review
0 helpful votes
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Seamless!
August 3, 2023

My furniture online shopping experience was seamless! Not only did they have a wide selection of beautiful pieces, but their easy-to-follow installation instructions made setting up my new bedroom set a breeze.

Date of experience: August 2, 2023
Texas
1 review
31 helpful votes
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Product delivered not as pictured… very poor quality! I have sent a total of 9 emails to customer service, as well as 3 phone calls. Still no return label sent. Just an auto generated response to watch my email for return label. This has been going on for over two weeks. Seems like they are blowing me off just long enough that the product can't get back to them in the 30 day window in which I'm able to return for any reason per their website. Do not order from this company!

Date of experience: March 23, 2023
Mark J. Homary Rep
over a year old

Dear Customer,

Greetings from the Homary team.

The shipping label is provided, we are sorry for the delay in taking care of this matter, hope you have a wonderful day!

If you have other questions, feel free to reach out through any means and we'll be here.

With gratitude,

Stan Proud

Homary Social Engagement Team

New York
1 review
8 helpful votes
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Bought two computer desks from them recently for ~$1450 in total. Both required a replacement due to damage and manufacturing defects. One table got replaced. On the other one we are still going back and forth. Generally, expect very high level manual, missing parts, misaligned factory drilled holes. Very shoddy product quality, even for a product manufactured in China.

Date of experience: November 24, 2022
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review, Customer.

Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.

After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's name "David" attention, then he will surely get back to you and work out a proper solution on your case?

Pakistan
1 review
0 helpful votes
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Thanks to their outstanding customer service. I was looking for a specific style of bookshelf, and their team not only guided me to the right category but also patiently explained the differences between various products which were available.

Date of experience: September 1, 2023
New York
1 review
14 helpful votes
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I bought more than 10 pcs of furniture from this website, and the qualities are really bad at the prices they are selling for. When some items become structurally defective right after assembling, I requested a return since it's within 30 days. They say they will process the return, but then it took several weeks, and multiple customer service members reached out. Each says different things, and they try to prevent you from returning anything. Very bad after-sale service. Don't buy, it's only going to give you a headache later.

Date of experience: March 25, 2023
Mark J. Homary Rep
over a year old

Dear Customer,

Greetings from the Homary team.

We are sorry for the delay, we are wondering if you can send a email a have the attention of Stan Proud? I will resolve this issue as fast as I could.

If you have other questions, feel free to reach out through any means and we'll be here.

With gratitude,

Stan Proud

Homary Social Engagement Team

Pakistan
1 review
0 helpful votes
Follow Ben H.
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Shelving units helps a lot in my limited space. I ordered a customize system that not only organized my belongings but also added an artistic touch to my room. The attentive customer service answered all my design queries, making my online shopping experience both efficient and enjoyable.

Date of experience: August 13, 2023
Texas
1 review
0 helpful votes
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In love with this bookcase! So easy to put together myself and much higher quality than expected. The gold and wood complements our dark bedroom walls so nicely and this is exactly what I was looking for. 1010 would highly recommend!

Date of experience: November 11, 2021
Mark J. Homary Rep
over a year old

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Ocean is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

GB
1 review
0 helpful votes
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Great products and customer service
May 7, 2024

I have bought dining table, dining chairs, and sideboard from Homary and they are absolutely beautiful. The quality of the products is also really good. I contacted customer service to resolve some issues and they were very prompt and helpful and sorting it out for me. Really happy with their service

Date of experience: April 26, 2024
Mark J. Homary Rep
over a year old

Thank you very much for taking the time to provide us with a five-star review! We are delighted to hear about your positive experience with our product. Your valuable feedback is greatly appreciated and serves as a tremendous source of motivation for our team.

The utmost effort is made to deliver exceptional service, and we are thrilled to learn that we have met your expectations. Should there be any further measures we can take to enhance your experience or if you have any suggestions for improvement, please do not hesitate to inform us.

Thank you once again for selecting our services. We eagerly anticipate the opportunity to continue serving you in the future.

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Brazil
1 review
0 helpful votes
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This brand left me awestruck with their impeccable taste and commitment to quality. Their attention to detail is truly commendable. I found an exquisite art decor mirror that became the focal point of my hallway, instantly elevating the space. The shopping experience was a pleasure from start to finish, with friendly customer service and a seamless process.

Date of experience: July 23, 2023
Pakistan
1 review
0 helpful votes
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Shopping for space-saving furniture was an amazing experience! Their innovative designs combined style and functionality perfectly. I purchased a convertible sofa bed that effortlessly transformed my living room into a cozy guest room. The excellent customer service team guided me through the options, ensuring I found the ideal piece for my small apartment.

Date of experience: August 11, 2023
Texas
2 reviews
4 helpful votes
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Bent, cheap, bookcase -Disappointed
December 26, 2022

I ordered what I thought was a nice piece of furniture; paid around five hundred dollars; waited for 3-4 months only to receive a flimsy, cheap and warped bookcase. The shelves were already chipped. I needed my own tools to assemble. The sides of the bookcase were bent so badly the top was almost 4 inches wider. After we assembled the piece, it stands as a light and wobbly piece. Nothing like the sturdy bookcase I was expecting for that price. I had purchase another bookcase from their competitor and I'd give them a 10/10! Don't buy from Homary! It's a waste of your money and time.

Date of experience: December 25, 2022
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review, Customer.

I have your order my your name on SJ. Just wonder if you can contact us to solve this problem?

Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you?

Belgium
1 review
1 helpful vote
Follow Grayson W.
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This brand went above and beyond to provide exceptional customer service during my online furniture shopping journey. Their representatives were not only knowledgeable but also genuinely passionate about interior design. They took the time to understand my style preferences and offered personalized suggestions, making the selection process enjoyable and stress-free. I am delighted with the quality of the dining table and chairs I purchased, and the outstanding customer service made the entire experience memorable.

Date of experience: July 24, 2023
Pennsylvania
1 review
4 helpful votes
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Shower Faucet System
July 8, 2022

Do not buy stuff from this website, you will have to pay for the shipping return cost if you are not happy with your purchase.
It is very inconvenient, an item might look very nice on the website, but when you receive it the quality is very poor.
Beware! Don't make the mistake I did.

Date of experience: July 7, 2022
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review, Customer.

We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:

https://www.homary.com/help-center/article-detail/61

We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.

Texas
1 review
0 helpful votes
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Customer Service Review with Hans
June 18, 2024

My expierence was great thus far with Hans. My packaged arrived damaged and he is working on getting replacement within 5-7 business days instead of 6-8 weeks.

Date of experience: June 8, 2024
Mark J. Homary Rep
11 months ago

It warms our hearts to hear such amazing feedback, Customer.

Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Hans is truly a gem to have on our team! We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Homary social engagement team:)

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Hong Kong
1 review
0 helpful votes
Follow Salvatore V.
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I had a fantastic furniture shopping experience at this store, largely due to the exceptional customer service. The staff was patient and attentive, taking the time to understand my preferences and offering valuable suggestions. The product quality is outstanding - my new furniture not only looks stunning but also feels solid and well-crafted. I'm extremely satisfied with my purchase.

Date of experience: June 22, 2023
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Homary social engagement team.

California
1 review
4 helpful votes
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Scammers
January 27, 2024

Before ordering a product, they said, it will ship in 3 days, once you order, and pay, then they say:
It will be shipped over seas, and instead of 3 days, you're looking at 3 months.
Another major issue is refund policy
It took me 2 weeks to refund the money, they offer you another product, which i'm not interested in.
Basically California registered company, but real office is in China
What a shame that this is allowed

Date of experience: January 27, 2024
Mark J. Homary Rep
over a year old

Thank you for taking your precious time to leave your review,

We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.

After checking, we are sorry we fail to find your order information. Would you please kindly tell us your order number, or you can call us to look for our customer agent Jerry, or email us put our customer agent's name "Jerry" attention, then he will surely get back to you and work out a proper solution on your case?

Email: service@homary.com (All the Customer)
+1-888-603-9888 (US Customer Contact Number)
44-808-175-1919 (UK Customer Number)

Homary social engagement team.

New Jersey
1 review
0 helpful votes
Follow Hailee C.
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This brand dedicate to customer satisfaction which impressed me during my online furniture shopping. When my bookshelf arrived with a damaged shelf, I was initially worried about the hassle of returning it. But their exceptional service proved me wrong. They quickly organized a replacement, and the process was hassle-free. I'm now a loyal customer thanks to their prompt and attentive support.

Date of experience: August 7, 2023
New York
1 review
0 helpful votes
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Costumer service Chat with Jenny
December 5, 2024

My experience with Jenny was so helpful, clear, efficient and patient!

Date of experience: November 25, 2024
Mark J. Homary Rep
5 months ago

Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!

Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.

We look forward to welcoming you back again soon!

Whatsapp:+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)

Overview

Homary has a rating of 4.6 stars from 836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.

service
208
value
184
shipping
185
returns
172
quality
181
This company responds to reviews on average within 1 day
+114