I bought a shoe storage bench from them and it can't even store a men's size 10 shoe without causing the sliding doors to jam. The rating for the item on their site is 4.9 and it didn't publish my bad review. It looks like that the company hides all the bad reviews. The company claims to have 30 days of return policy, but it doesn't allow the return if the item has been taken out of the box and assembled. Stay away! I should have read reviews from other sites before buying anything from them.
I have had 2 interactions with Homary customer service and both were exceptional. Morgan helped me today and my problem was resolved in minutes.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I ordered a $1200 dining table from this site. It took approximately 5 days to arrive which was wonderful. I noticed a dime-sized dent in the table top and that the assembly parts (screws/bolts) were missing from my package. I reached out to their customer service and they issued a partial refund and are expediting the parts to me. Mistakes are inevitable, we are human. I am very thankful that this company believes in making situations right. I will be purchasing from them again.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
Had a double purchase for the same item, but second order was cancelled.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
VERY poor quality. Defective furniture that broke after only owning for 3 months. I left a negative review and they deleted it.
I've tried for over a month to get them to take the broken stools back and they refuse.
Thank you for taking your precious time to leave your review,
For this case, the best we can offer is the replacement of the stools. Sorry but you have already received it more than 30 days.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
I love this pink and gold Asian themed China so much. With Asian spoons and BEAUTIFUL delicate pink and gold bowls. Ready for entertaining and feeling special!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
The only thing makes me confident to order from homary is the quality of the wood and the customer service Han is one of the best. No matter what you experience they give you the best solution and make you happy
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Hans is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I ordered wrong color Finish faucet and Ian was great on helping me get the exchange doen. Very Simple and great Customer Service.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Homary is fantastic. There was a mix up with the shipping company where they lost our package. Abby from Homer proactively reached out to let us know they were tracking it down. After a couple days, Abby reached out again to say the courier lost the package and would replace the item. Luckily we did receive the package, though the courier had no tracking information to show it. Abby and the rest of the Homary team are wonderful, not to mention the amazingly high quality products they sell. I recommend using Homary for any home goods.
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Complete scam - They're giving discounts for fake reviews even before the item is received. Defective item (missing parts, damaged parts, non-functional parts). Opened a case for resolution. Won't accept return if furniture is assembled. How are you supposed to know in advance about a non-functional part. In our case it was the drawers of the coffee table. Upon asking for refund for return they told us that since this item is assembled it cannot be returned. Don't fall for this scam.
I bought 2 expensive toilets on this site. They provided me with 1 defective one that did not flush properly. Not only did I have to chase them up for customer service, they then sent me on a wild goose chase - of providing photos of the packaging and videos of the problem - for them to 'confer' with the product experts that suggested the pressure was poor. Then they wanted more videos from around the home, and basically took 0 responsiblity for providing a defective item. I asked them to send technicians out to investigate and fix - and that was never an option. Don't waste your time or money with this lot - they are a Chinese company and they are not going to resolve any issues you have with their products. Absolutely steer clear of them for your own sake.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
I have used Homary multiple times to purchase miscellaneous items and I have to admit I have always been impressed with the quality of the products! Recently I bought a white coffee table and had some minor damage to one of the boards. A homary customer service member named Jenny was very professional and addressed the issue promptly. I couldn't be happier with all the good care I have recieved from Homary and will continue to buy the things I love from them!
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jenny is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Morgan was very helpful in replacing a damaged good.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I found that the return process with Homary was difficult, extraordinarily hard to follow and VERY time consuming. That said, I had a quick resolution once I wa connected to Alicia. She is capable; her English is excellent and she was very kind and understanding. GREAT JOB ALICIA! THANK YOU!
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Alicia is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
My order was delayed but Hans with Homary customer support is helping. The service has been great so far and I hope I will receive my replacement order.
Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.
We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.
We look forward to serving you again in the near future!
Whatsapp：+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
The item was shipped within the timeframe that was expected, and the damages were handled with much grace, and very quickly to my satisfaction. Wonderful customer service I will order from this company again.
Many thanks for taking the time to leave us a 5-star rating – it's much appreciated!
We will share this with the store team to let them know how we are doing.
If there's anything we can do to improve our offering, please let us know!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Really poor quality and workmanship on both tabel and chairs. Pilot holes are misaligned and chairs cannot be assembled in a balanced manner. Dining table inserts are moving and legs cannot be flushed against the top.shakes all the time. Please stay away from this really low quality retailer. They do not offer any solutions and take a very long time to decline all requests. DONT WASTE YOUR MONEY
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
Ordered a makeup vanity in August. No tracking capacity. Ordered again. So…10 boxes arrived. Defective parts. Full refund requested. Maybe, need more info, return needed, resolution offered. Accepted. Nope, now need more info. Run around and around
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation into your case, and a proper solution will surely be provided to you since you are our priority, and we would like to make you satisfied and receive good customer service.
Homary social engagement team.
Bad customer service and broken products. Instead of solving the issue they are keeping me hostage to remove my complaint otherwise I do not get anything. It is almost 4 months they sold a bad product and are not willing to solve it! Very frustrating.
Thank you for taking your precious time to leave your review, Customer.
Despite the care we took in inspecting the products, an accident sometimes happens. It is out of our control sometimes because the shipping process depends on the logistic company, but we will surely take all the responsibility for the damaged item.
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manager attention, then he will surely get back to you and work out a proper solution on your case？
Morgan was understanding and had very clear instructions and quick communication. Very much appreciated. Thanks Morgan! You rock!
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Overview
Homary has a rating of 4.6 stars from 836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
- Visit Website
- San Leandro, CA, United States
- Edit business info
Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review, Customer.
We have provided the partial refund as you requested via email. We are sorry for the late response.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the real items can not meet your expectations. When customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.