Mark has been helpful with getting a defective light replaced and has been very quick with getting responses and keeping me informed.
I saw all the negative reviews on this site and was surprised to see all the negative reviews. I purchased a complete shower system, body sprays, extra large rain shower head and controls. The control went bad. After explaining the issue, they sent me new parts. I was very happy. I then bought a coffee table from them. It arrived well packed and in excellent condition. We just placed an outdoor furniture order that has not arrived yet (which is what made me check reviews again).
I know how frustrating receiving damaged items can be. We are also in the Amazon age where returns are relatively simple. I don't think that is their model and consumers should be aware of that before placing orders.
In my experience, everything has gone well and I continue to look at their website when I online show. Hope this review helps.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Homary social engagement team.
He is very responsive and supportive through live chat.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Customer service rep Morgan indicated a refund for an item that was to take too long
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Once they get your money your out of luck. The cheapest qualify straight from China. How this company is allowed to do business in the US is beyond me. There is no corporate number. Everything is done by email and they give you the run around. $1500 shower system was complete garbage. Didn't work. Chipped paint. Rusted hose, turns on randomly. Freaking unbelievable! Beware and do not buy anything
Absolute disaster. Ordered an office chain and the screws do not fit into the holes. Takes multiple days to get a customer service response. Constantly saying "we are passing you to the right department." They offered to replace the part within 4 weeks. Now it is over 2 months. Attempting to request a full refund and they offered 10% off my next order. I think this company is fraudulent. Stay away!
Got an instant resolution to the problem I faced. Thanks to Morgan
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Jackson was able to help me modify my order and shipping dates to allow for a seamless delivery process. He was also readily available with quick communication. Thank you.
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Jackson is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Send photo
Send video
Send the photo of the label
After doing all this, they tell me that I should ship the product myself bearing the cost.
The barstool was way too flimsy and I had ordered 4 of them.
They insisted that only 1 is defective because I refused to open the other 3.
Should have read the reviews. My bad. Cannot believe they allow business to scam people like this.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Homary social engagement team.
I ordered 2 wall lights and when they arrived they didn't fit a US junction box and they wanted me to just screw them into the wall?! It took rounds of photos and emails each taking 5 day turnaround to finally get them to return it That was 7 days ago and I'm still waiting for the shipping label. Don't waste your time or money, dealing with customer service is a nightmare.
Thank you for taking your precious time to leave your review, Customer.
One of the disadvantages of shopping online is you are unable to see and touch the item physically, so sometimes the quality of the real items can not meet your expectations. Homary may ensure the quality is durable. But when customers are not satisfied with the items, we will take fully responsibility for it.
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Homary social engagement team.
I am 72 yrs old and called to CANCEL an order that I had been waiting on
But was informed it would be arriving via (sea) in August 2024.
That seemed ridiculous. It spent a lot of time about an exchange that I wasn't
Interested in. Was a pleasure working Morgan via chat.
It warms our hearts to hear such amazing feedback, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Morgan is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
I brought a picture that cost $104.00. I would have NOT PAID $30 for this picture if I had seen it face to face. The material is cheap, the colors are off. The picture description and pictures shows blue and beige. And it weighs less than 3 pounds…But the blue looks like black. So disappointing!
I complained and they advised me I would be responsible for shipping it back….So, I'm stuck with this piece of a SH!….
Don't do it, it's not worth it. Go to Walmart or a flea market to find something. God is my witness.
Thank you for taking your precious time to leave your review.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Gill was supportive and resolved my issue within 2 minutes of the chat. First rated service and efficiency at it best. Thanks for your service, I will highly recommend
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Gill is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
From start to finish, Homary exemplifies customer service led by Freddo Connell, Customer Service and Sales Manager! Freddo made the customer journey so easy to navigate and his follow through to make sure we were completely satisfied was something yo behold, way above anything we've ever experienced! We are now Hiomary fans and cannot wait to tell all our friends and business contacts. Well done Freddo and the whole Hiomary team!
Thank you for taking the time to share your experience with us! We're over the moon to hear that you’re happy, Customer.
Furthermore, we really appreciate you taking the time out to share your experience with us — and we agree, Freddo is truly a gem to have on our team! We count ourselves lucky for customers like you.
We look forward to working with you again in the future!
Homary social engagement team：）
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Quickly helped to update details in an order. Did what was needed with no extras!
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Do not purchase anything from this company no matter how pretty it looks online. I ordered a wall clock that was supposed to be "Large". It was tiny and looked fake compared to the pictures and descriptions on their site. Now they are asking me to contact FedEx to calculate the return shipping.
Why should I have to pay for shipping of item that is different from what is shown on the website.
Thank you for taking your precious time to leave your review, Customer.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
After checking, we are sorry we fail to find your order information. Would you please kindly call us at 1-888-903-333 to look for our customer agent David, or email us service@homary.com and put our customer agent's manger attention, then he will surely get back to you and work out a proper solution on your case.
Homary social engagement team.
Lord help me! I should had read the reviews before ordering ANYTHING from this company. I had to wait forever for my gold table and when I finally got it the paint was damaged and it went downhill from then on. Spoke to four different customer service agents, gave them pictures and seven emails later I'm still struggling to get a shipping label, now they want me to take 10% refund and keep the damaged table or shipping is on me. Since I didn't accept their offer now they just went silent and stopped responding to me. This company is a scam and that's why they don't care about customer satisfaction. I'm going to share my experience on social media and make sure it goes viral. They requested pictures of original packaging and it still didn't help.
Thank you for taking your precious time to leave your review, Sandra.
We will send you the pre-paid label in the next 1–3 days. You will have it in your inbox.
We sincerely apologize that our return policy caused you any inconvenience, and Homary will take fully responsibility if you are qualified to return any item based on the conditions of our return policy. Importantly, the return shipping cost would be at the customer’s expense for a non-quality and non-defective issue. Also, item cannot be returned after 30 days, we advise our customers that check out the return policy before placing an order to recognize a different situation for returning, and you may receive more information by clicking the following link:
https://www.homary.com/help-center/article-detail/61
We sincerely apologize that this shopping experience did not work out well and caused you an inconvenience, but many thanks for raising this issue, and Homary will surely pay more attention and make an improvement on these areas. By the way, we will arrange someone to follow up your case to ensure a proper solution will be provided to you.
Save your money here! And go to others store with better customer service! My so-called wood furniture piece IS nothing but cheaply materials! I know the difference between and fake wood!
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Really good customer service. I was dissatisfied with my item and it was refunded with no fuss. Very efficient service would recommend.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Great Customer Service! Got great info from Morgan about the item I'm interested in.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)
Overview
Homary has a rating of 4.6 stars from 836 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
- Visit Website
- San Leandro, CA, United States
- Edit business info
Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful review and for acknowledging the dedication of our amazing team, customer. We truly value your feedback and are thrilled to know you had a memorable shopping experience with us.
We appreciate your trust in choosing Homary for your furniture purchases and for taking the time to share your experience with the wider community. Your kind words encourage us to keep striving for excellence.
We look forward to serving you again in the near future!
Whatsapp：+1-909-808-9057
Email: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK)