From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was given an email here a few weeks ago, 25% off Her Room. When I went to use it, there was
A message on my computer that I could not use this 25% off on this item. They said this certain brand
Was not on that sale. I read over the entire email and even sent it to Her Room Customer Service, to read it, it never said anything in the email that this brand you could not use this 25%. I sent two more emails to Her Room Customer Service. They chose not to acknowledge these emails. I never heard one word from Her Room on this. I have been a customer of Her Room for several years.
I placed an order that I was charged for. It was never fulfilled. I followed up after a month. Customer Service said they couldn't find it so would issue a refund. Then held out a $10 rreturn/restock fee on an order they never fulfilled - ridiculous!
Hello Lisa - Our records show we swiftly filled your order on the same day of purchase and delivered it to the address you provided us. It was later returned to us due to "No Such Address". All your items were sale items. Per our policy, you had the option to have them resent to you or restocked. Each option was $10. You requested a refund. We therefore refunded you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I tend to buy clothes in batches, so here I go again, ordering another batch of bras from HerRoom! I love that I can find the brand I know from my previous order some years ago, and also try something new and be assured it will be good quality. So now I've added panties to the shopping list! See you again in a couple years!
I have never bought anything online but very happy with what I bought. The panties came very fast to my house and I plan on buying more in the near future. Thank you every one.
Sincerely
Randi B.
I've been a customer of Herroom for years purchasing all types of items …. Swimwear, shapewear, bras, panties, etc. I've always been very satisfied and returned to buy again. My last purchase though, was very disappointing. I ordered 5 bras - most of which were a brand that I've been wearing for years. Instead of sending me the size I actually ordered, they sent the converted "universal" size. Not one of them fit and I had to return all 5. I would have rather gotten an email saying we're out of stock than deal with the hassle of the return. Sadly, I had to turn to Amazon - I ordered and received the correct size the next day. The rep on the customer service line was very helpful, but I learned my lesson for sure.
Hello Christine - We appreciate your feedback. Our system NEVER converts any item in your shopping bag to another size - we only provide the UCS system as a guide to help you select the correct size. I have looked at your order. You selected 4 bras in one size and one bra in another size. We are reaching out to you to provide further assistance.
Kind Regards,
Wilma
Customer Service Manager
Buying with HerRoom has been the best for me. I get bras that I know fit me and that look amazing on me. Just knowing that I can find what I need is satisfying. I recommend this site to all my ladies.
I have been very happy with Service and selection with Her Room. The product selection even from major makers is way beyond what I will find at Macy's or Penny's. Questions about fit are often helpful with items like bras. The staff have been supportive of male callers. Tomima Talks is very informative especially for male lingerie users who often are new to this. This is very useful for sizing and style selection as well the culture behind the garment.
My only reservation is with shipping costs that seem pretty high. I often forego a color choice selecting something local rather than order online.
My order was delivered quickly and just as described. Even had better prices than Amazon!😊
Website is easy to navigate, items shipped quick, communication is excellent. Overall a great experience.
This is a great bra for full chested women and is comfortable and breathable
The strapless bra is just as described and pictured. It looks lovely and fits very well.
I do not like bras with foam rubber cups. They are hot to work outside in, and I feel no need to look any larger than Mother Nature made me. I was able to find a bra in my size with just enough fiberfill to keep everything from showing. Thank you for stocking them!
I have been ordering from here for years. I have always found what I needed if not have had suggestions. If I need to return something it has been easy and great customer service. Loyal customer!
I have been ordering from Herroom for many years and all my experiences have been great. Anytime I have had a return I've never had an issue. Anytime I've had a question I've gotten a quick response. Awesome customer service! This is the only place I buy my bras, undies and even swim suits from.
I bought several bras and loved them all. I really like the selection of bras for large breasts. Good brands are available.
Easy to get details about each item. Solid tips about fit. Would appreciate photos of inside of bra cups as some styles irritate my skin. Very pleased with ease of use of site.
I have shopped from Herroom many times over the last few years and I have always received good customer service and haven't had any problems with the return process.
I purchased camisoles for my mom for Mother's Day. I was fearful that the lace might be uncomfortable but was not. The camisoles are very soft and comfortable and exactly what my mom wanted. She loved the colors and the lace coverage was perfect!
I love their bras. They don't cut into me, unlike most. I very lovely woman guided me to the perfect one when I called and described what I was looking for. I'm visually impaired from macular degeneration and wasn't able to see well enough to use the website and she was kind enough to help me by phone with finding the perfect style and fit.
I have found that HerRoom has a large selection of Bras and Panties as well as sleepwear. The only downside that I have experienced is the brands that I use have limitations when it comes to sales. Example, the only bras typically on sale are colors and I am a typical white, ivory, nude and black when it comes to bra colors. Sizing can be limited as well. The good thing about HerRoom is the promptness in order notification and shipping. Merchandise is well wrapped and protected. I still shop HerRoom and recommend them because of their selection and promptness in completing your order.
Hello Linda - We appreciate your feedback. The brands dictate to us which colors can be on sale. This is why you are not seeing basics on sale very often. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I ordered two Chantell bras and they were on sale and perfect shape! I received them in about two weeks. I definitely recommend this site.
Her Room carries the product I need at a reasonable price.
The prices are great as well as the service they deliver!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Karen - I have reviewed your purchase. Our offer was "An additional 25% discount on sale merchandise". Your items were full price and thus no part of our sale offering. I hope this answers your question. Our records also show that your email and multiple phone calls to us on the subject were timely handled.
Kind Regards,
Wilma
Customer Service Manager