From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Easy ordering, prompt delivery. Convenient updates on order status.
Communication is important to them and the customer
I have ordered many bras from HerRoom over the years. There have been no problems. The packages arrive on time and in excellent condition.
Her Room has wonderful choices in bras! Their web site is easy to use.
I have ordered several times from Her Room. I really like the product, but it seems like the quality is not what I expected. With 3 orders I placed I had one of the panties in each order that had rip in them. So was not happy about the quality but I continue to order them as I like them overall.
Looked for this item on line, first ordered from an outfit that later informed me they didn't have it. Her Room had exactly what I wanted and it came fairly quickly.
Order process was easy. Received items in a timely fashion. Items are good quality.
I love that they had the bras in the size that I needed in stock and on sale too. I'm a happy customer.:)
I would definitely recommend.
I love the selection they offer, the ease of ordering, and the great service. I ordered 6 pairs of undies, and a year later they still carried them and I was so happy I could get more!
I have worn a certain long nightgown (Shadowline) for years and it was time for a new one. I looked and looked on the internet and finally found just what I wanted at Her Room. I bought 2 and am so pleased! So comfortable! Such quality!
Everything I ordered was delightful. What more can I say?
Thank for your help. Will order again.The company should have try to work with you.have a good week
It is so nice to have such a great selection of quality bras for larger cup sizes. I need to buy these when they are on sale so I very much appreciate knowing when the sales happen.
Love all the product information available. How a certain bra will fit my body is invaluable.
With great products from good companies and good prices my only problem has been with ordering and shipping, with an obligatory cellphone number (I don't have a cellphone) and refusal to deliver to a Post Office box, instead delivering to a rural group mailbox that is less convenient.
We've been buying from HerRoom for some time. The products are as advertised, quality brands and materials. Well described. Also some good sale prices with no shortchanging quality.
Recently delivery to our post office box has been stopped for home delivery which is inconvenient for us in many ways. However, after insisting on home delivery since "a signature is required" it was delivered to our rural group mailbox which we check infrequently. The last time I ordered, a cellphone number was required. I don't have a cellphone. I don't know why these inconvenient changes have been made.
I was asked to comment on the products purchased, but this was weeks before receiving them.
When my daughter phoned to check on delivery, the person responding was courteous and helpful.
For the record, the Cuddl Duds nightshirt I bought from HerRoom was excellent; nice material, good loose fit, sensible styling with slightly puffed sleeves that made toss-n-turn sleep less uncomfortable.
Making it easier to exchange….I had to go through to much to get a return label.
I placed an order.it was back ordered.came later then expected. But products were fine.
Love the hose and they were delivered promptly. Great style and even better fit.
Ordered my favorite gowns online and they arrived quickly and beautifully wrapped.
I love this style of stocking & its a good price. I always order when I still have a good pair at home.
The delays in shipping were months. So to anyone else, keep that in mind & plan accordingly.
I have been a Her Room customer for many years. Overall, I have been very happy with their products. However, it seems like their quality control is slipping. I have order the same bra and one will fit and not the other. This has happened quite ofter lately. Their customer service is great. Not a problem with exchanging, but frustration to have to do so.
I have large breast and it is difficult to find a good fit. Her Room is very accomadating, order and returning is quite simple. And I do that quite often. I purchase all my bras from Her Room.
With our unusual address, mailing and delivery, I did not include our P.O. Box as a delivery address….only used our physical location necessary for ground delivery….as the item was not being sent thru USPS to our post office, Note: in our little area we do not have house numbers and do not have house-to-house mail delivery.
When missing the item and finding the POBox omission, your office was very helpful. Found our transaction, reshipped immediately….to the POBox number. Polite, efficient, and updated tracking.
Thank you,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Judy - We appreciate your feedback. We will forward your comment to the value-priced vendor who made your 3 packs.
Kind Regards,
Wilma
Customer Service Manager