From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
While the selection is great, the prices are higher than some and shipping is a bit slow and pricey.
Her Room has tons of beautiful clothing and lingerie. They ship fast, and customer service is great. With so much to choose from, I shop for all my personal wear from Her Room.
I placed an order with overnight shipping. It was shipped in a timely manner, but FedEx had some sort of incident with the truck which "delayed" the package. I requested a refund for the shipping cost, which I received, along with assurances that tracking would be updated soon and I would still receive my package.
Two weeks later, I still have not received the package and there is no tracking update from FedEx. While it's not HerRoom's fault that FedEx lost/destroyed my order, my complaint with HerRoom is that I sent two additional emails requesting a reshipment over those two weeks, but still have not received so much as a reply. They clearly could not care less about their about their customers.
My order was a smooth transactions, with speedy delivery, and arrived as exactly as described!
Open front bras two white and one beige and they are extremely comfortable and looks just like they did on the website will buy again
Charges for everything. Delivery $7.00.
Return or exchanges $7.50.
Takes a long time to receive package. No tracking available.
Poor customer service.
Not customer friendly.
Never again.
Hello Irena - Thank you for your feedback. Your order shipped out the same day you placed our order and arrived in 4 business days. We offer free shipping at a $75 threshold. Your order did not meet this. You then chose to select our pre-paid return shipping label. I hope this answers your concerns.
Kind Regards,
Wilma
Customer Service Manager
As a man that enjoys wearing lingerie, I found the lingerie for men in the fitting room section helpful.
My wife & I both have had many good experiences shopping on the HerRoom website.
I was so delighted on finding your store while searching for night gowns.I found exactly what I was looking for and the price was right!.Thank you!
I have ordered 4 different brands and they all fit differently! For instance one cup size is too small another cup fits and band too loose or too tight. Same size band and cup ordered just different brands. There is nowhere to purchase a bra where I live!
If I want the band to fit, the cup size will be too large, but to have the right cup size I can't hook up the band. 38DD has the right cup size, but the band is only for 32.
Hello Audrey - We are reaching out to you. The 38DD cup volume is the same a 32H(D5) bra size. You simply need to increase your cup size.
Kind Regards,
Wilma
Customer Service Manager
You ladies know exactly what l am ordering even when I can't remember my password. My order ALWAYS makes it to me in time.
For that I AM Over the moon satisfied with your service!
Thank you!
Rhonda Rogers, Sitka, Alaska
I've ordered bras, panties and nightgowns from Her Room for many years. The service is always exceptional and if I have a problem, I can always get the most courteous help. So thank you Her Room you make my day!
I was told years ago to wear Alive Support Hose. Everything was fine until the stores did not have the Alive Support Hose. I spent time going around,looking. Then I found your web site. I get my hose very easily in a color and size I need. I also teach and spend a lot of time on my feet five days a week. I had three big babies, giving large veins in my legs.
Some places had to repeat fill in as it wasn't taken the first time.
Ordered 3 bras in July; two the same, one different. Received single bra. Most uncomfortable, scratchy lace product. Can't return because I had to wear it all day to realize this (my bad decision). Two bras (item that I originally bought at Walmart and loved, was cheaper and at hand) never arrived with Tracking Info: Any Day Now. Had a live chat to find out it may come in September! I only ordered from HerRoom for the convenience. Which it was not.
I recently purchased my third set of PJ's by Natori, I love the comfort and fit while I sleep and they are nice to lounge in. I always get compliments when I wear them when visiting family or friends. Temperature while sleeping is important to me, these always feel good!
I just love this site as I am someone with large breasts so can't buy my sizes at regular stores as no stock available. Great selection, colours & tyles
Easy to use the website and order the item. Great quality shalewear.
Order took over 3 weeks to arrive, and the only communication was directly after the order was made to say it was dispatched. I would have liked to hear from the company after 2 weeks to say it was in transit or something. Otherwise everything was great đź‘Ť
I can always find something in my size, which is not easy to find in most stores. Always have good customer service and easy returns.
Great choices, Great sales. Always delivers. Love being able to buy my regulars repeatedly. Sale prices enable you to try something different. Thanks so much.
Always good quality at great prices. Fantastic selection. Good delivery time.
Bras and good as well as panties, easy to find what your looking for, quality is good, but over priced. Some sizes are hard to find.
I bought bras from HerRoom and I am amazed that they fit so well. Thanks to information on the site, I finally measured myself properly and am wearing the right-size bra - after years of the wrong size. I no longer think of bras as a torture device that I can't wait to take off the moment I get home. Very satisfied indeed with my experience and I plan to order again. By the way, I live in Europe, and this site saves me so much trouble with language barriers, a 'foreign' measuring system, etc. I can get bras that I understand, that fit, are so comfortable and are delivered to my door. Absolutely everything is good about that.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amata - We very much apologize for FEDEX ruining your timely shipping. FEDEX states the fright could not leave due to overturn truck on the road. Of course, this is out of our hands. But, I see that we refunded you your expedited shipping charges and are working to get your package delivered. Again, our apologies. I hope this answers your question.