From the business
Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The only negative experience is I had to wait almost a month for my (1) Fantasia bra to become available. Being that I waited almost a month, as a customer I would have expected some type of service to be given to me/customer for being inconvenienced outside of the normal delivery timeframe.
The website is easy to use. Although the promo codes, all were not eligible for a discount because the codes did not work.
The best selection of styles, sizes, colors on an easy to navigate website with great pricing, even greater sales and promos with quick checkout and delivery.
Great service, communication and product. Thank you!
Allergy to latex and HerRoom has exactly what I need at good prices, good shipping and good updates on pre-orders, etc! HerRoom is a go for my under britches!
This time my order was faster. Last time the company that supplied it was out of stock for several months and I didn't get it. Not their fault and they kept in touch with me. Good customer service.
Fast delivery. Great product. Will buy again. Did not expect such a great fit.
Excellent inventory with a wide selection of lingerie at most price points, HerRoom provides a pleasurable online shopping experience. Check out is speedy and the items are shipped in secure parcels that prevent damage. I've shopped with them for years and will happily continue.
I am extremely frustrated with my experience. I placed and paid for an order. My order was marked as delivered. I never received the package. I contacted customer service and was told to wait. I contacted customer service again several days later after zero communication from Herroom and requested a refund. I was told I cannot be refunded. I was promised a refund or communication within 24 hours, neither happened. I have no item and no money. The customer service people were rude and standoffish and not helpful.
Hello Kristin - Thank you for your feedback. Tracking shows your package was delivered to you on the 13th. You emailed us on the 17th claiming you had not received your package and demanded a refund. We do not refund until we hear back from the carrier which can take up to 5 business days. We are sorry you are unwilling to allow us the time to find out more about your package delivery.
Kind Regards,
Wilma
Customer Service Manager
I ordered 3 bras. Only received 1 and was charged for 3. I wrote 3 messages with no reply and then called customer service where the rep was very kind and said she was going to figure out what happened. Would like to tell you that this was my first order. Its not a good way to build your customer base. I hope to receive the bras or a refund. Thank you for listening
Hello Janice - Thank you for your feedback. Our records show we have been communicating with you and you have decided you do not want the 2 back ordered items. You were issued a refund. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Ordered.and was charged for two items only one shipped with no commitment for delivery of balance
Ms
Hello Deborah - When you placed your order, one of the items showed as being on pre-order with a ship date. The manufacturer changed its due date so we sent you an update email stating this. We are sorry if you did not receive it. We are reaching out to you to to give you further assistance.
Kind Regards,
Wilma
Customer Service Manager
Easy to use website, good pricing, excellent delivery service.
I purchased an Under Armor shirt that I had been looking for in my size and finally found it here! I have purchased several things from here and have always had a wonderful experience. Great communication and quick shipping! Highly recommend!
I received my order yesterday I live in Canada it was about 3 weeks coming close to it I loved the colour of the bra unlined bright pink my size I ordered was 36C but they were tight across the back and only narrow I like wide in back I didnt realize how narrow only two hooks on back and the cups were a little too big but not bad so I will keep them rather than having to wait so long for them to get them back to me! Other than that I love the lace and unlined cups next time if I order from her room I'll make sure I order the right size
I love my BRA they fix nice and I love the colors and the sales prices will be ordering from you again soon
Too long to wait for items. No shipment notices no idea when item will arrive.
Hello Mary - We are frankly stunned by your claims in this review. You placed your order at 3:37p.m. On 8-3-24. Your order was shipped later that day and you were sent and email with tracking at 4:48 pm that same day. Your package arrived as scheduled on 8-10-24. We feel we did a great job with your order.
Kind Regards,
Wilma
Customer Service Manager
I needed some advise on how the cup should fit. I haven't received any feedback yet.
Notwithstanding my satisfaction with the excellent products, prompt delivery, and courteous treatment...
Upon receiving my items, I submitted a review, which was not posted. On August 14, I sent a query to check and got a nice explanatory reply from Jacqueline stating the reason for my review being rejected. Namely: "As a man, I'm impeded from reviewing ladies' intimate garments". Surprisingly, on August 15, I received a request to submit a review of the products I purchased (!), for which I'm at a loss and utterly confused.
I used to trust your bras' sizing. Not anymore. This is the second time I've ordered the correct size and ended up with a bra that was too small around and too small in the cups. What changed?
Hello Marla - We have reached out to you to provide fit information. Comparing the fit of a bra from 2016 with one made in 2024 is just not realistic; the older bra over time has been compromised. You simply may not be used to the feel of a new bra. We'll get you in the proper size.
Kind Regards,
Wilma
Customer Service Manager
After going through the sale items and picking out gifts for my sisters birthday you DID NOT FULFILL. My disappointment was your handling of the order or non-delivery.
Her birthday is in two weeks. I don't have time for bad service.
So I loathe company and will not use your service ever again
Hello Joyce - We are sorry you feel this way. Our records show you placed your order Sunday and it shipped out on Monday with tracking. The challenge with delivery is that when filling out your shipping address, there was duplication and fields entered with the inappropriate information. This can cause delays in delivery. We are working with our carrier to correct your address and get it delivered to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yolanda - Thank you for your feedback. You have a highly unusual size. The good news is that we were able to find the exact item you wanted. I see we kept you informed with 3 status emails.
Kind Regards,
Wilma
Customer Service Manager