The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I have received the goods. Dress is what I expected however is very small made. I have tried to return but have got no response to my emails from the company
It is beautiful. The materials doesnt look cheap quality for the low price. It fit on my wife good. The pink is truly a good colour.
Said dresses were delivered when they weren't so now I'm gonna be out 2 dresses for my wedding September 9th!
It was ok but small to be size 20 not fitting. I think they need to see if people ask for size 20 that means is for big sizes
The dress has been badly cut and cannot be zipped up at all.
Prompt, well packaged, fits well and tailored nicely
If you measure yourself, go a size down when ordering and keep in mind that it WILL need alterations. Sleeves will need to be taken in and everything else too.
I didn't get a confirmation email or anything even after contacting them twice but there were updates on the website
Everything is great. I wanted it to come fit for me but it was still a little big. I will needed to alter.
Delivered on given date given and well made and to the exact size guide line.
Easy to order and delivered between stated date. The dress matched the picture and description.
There's no process email as I ordered month ago. No dispatch email. No item received. What's going on?
Dress took a long time to get here. It was far too small. Could not zip it up. Returning it.
I ordered a size 10 as I am an 8 but worried if it were to have been too small I couldn't get it altered to fit me. It fit lovely everywhere apart from the chest area. So I will only need to get this part adjusted. Thanks so much its beautiful.
Having read reviews I was hoping the dress would be really nice, it is not at all,
Colour is not the same as picture, arm holes very tight do not fit so very uncomfortable, far too long at the front. The bust area has netting which is not shown in the picture, this is poor quality baggy and not finished off looks awful. The backless style at the rear is not the same as the picture shows. Absolutely ruined my big day now have had to buy a new dress. Finding it very difficult to get a refund, company saying get a tailor to alter it at my own cost, or sell it. Avoid this company customer service care and understanding non existent. Now having to fight to get a refund which is very very stressful.
Having read reviews I am hoping my dress will arrive quickly and be amazing
The whole process of choosing, ordering and receiving was easy. I was kept informed of each part of the process.
Hebeos Uk delivered earlier than stated, everything was great
Beautiful quality, arrived in good time and colours are lovely. Can't wait to see them on the day!
Easy ordering and dress received very quickly. Packed in plastic bag and very creased on arrival
Do not buy from this company. Chinese fraudsters. They will take your money and not offer return/refund.
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
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