HauteLookReviews 366

So for Hautelook, they have authentic merchandise. They have two types of sales, the ones they already have merchandises in warehouse; the other ones, they don't. So if you bought from the event they already have merchandises in their own warehouse, it will be shipped within 2 days. They have UPS 2 days shipping so you will get what you ordered within a week.
But if it is the event they coordinate with other warehouses (it will say before you order), it will take more than 2 weeks for you to get what you ordered.
So before you order, you should evaluate if you can wait that long for the item. Actually, if it says 2 weeks-3 weeks, give it at least a month. (Its better to be surprised than disappointed.)
If you can wait a month for that item, the order it, there won't be any surprises, if not... Ummmm maybe find it at some other site would be a better choice.
:)

Of course they don't reply to SiteJabber. Absolutely awful customer service. They charge at point of sale and it could be a very long time before you receive your purchase. And pray that you receive what your ordered and in good condition otherwise you are really in for a battle. There are too many sites with better selection, prices and above all customer care. I would not buy anything from this site again.

Please stay away from this horrible site. I bought a ring and was send a wrong one. When i reached out they were ofcorse out of stock blah blah and offered me 20% off if i decided to keep it. Which i did coz i hate returns as i work in customer service too. Then 2 weeks later same ring came back so this time before i ordered i messaged them again and they reassured that this is the right one. Ofcorse those idiots send me the wrong item again. And when i reached out this time the idiots tell me i can keep this wrong ring for 30%off. Wow the stupidity of hautelook is beyond me. They false advertise and instead of helping customers they still try to make the sale so we don't return.

Do not buy anything from this site. I ordered a wheatgrass planter and found one similar only 5 times cheaper in local store. I contacted haute look to cancel my order as it is not shipped from them to me yet. They refuse to cancel and refund. Stating their policy is I can cancel only if it is within two hours of ordering, after that no return or canceling. So they are shipping me a product knowing I no longer wants them.

What a horrible service and policy!,,

Whoever designed and maintains this website is completely incompetent... it's the worst ever. I finally gave up trying to use this site because it's so frustrating and the DON'T care. I and apparently many others have told them about all the problems loading and navigating this website and nothing has been done. Too bad because some of their stuff is really nice, but it's not worth it. Goodbye Hautelook - I will "look" elsewhere for designer bargains.

Their site is difficult to navigate if you are looking for a specific item. I went there looking for just a basic black boot but good luck searching their site. Their categories are organized by events that end every day so even after I managed to dig through all their oddly named and not entirely descriptive categories, by the time I came back the next day to order the items I had picked out the "events" were over and I was unable to purchase my items. Less than 24 hours and I can't have them? WTH?! No search engine, oddly named categories that group all kinds of items you don't want to dig through (like seeking shoes but being forced to dig through dresses and accessories), no way to narrow down a search, a constantly moving timer, and department store sky high prices? No thanks!

I've been a hautelook customer for years! I liked how their site seems to offer the same items I would see in other sites for a much much lower price. So I always go to their site first. I agree with other reviewers that the service degraded to a record low when nordstrom took over. Returns and even shipping are harder to track. You order might say it's still in transit when in reality you already received it. What takes the cake for me is when I ordered some NYX items and ended up receiving a pair of ugly boots. I called it in and they gave me a shipping label to return the items back in January31st. They received the items Feb13th. It's now March5th and still no sign of any refund. I've followed up constantly to no avail.

HAUTELOOK NEEDS TO CLOSE DOWN AS A BUSINESS.

It's amazing how little they care about customer loyalty/satisfaction. After multiple purchases over several years with very few complaints (minus the snails pace shipping) I have been burned beyond forgiveness. Placed an order this week, immediately realized the second I pressed "complete order" that my shipping address didn't update with my billing address. Immediately called customer service, put on hold, was told if I input my number they would call me when I was at the front of the line. Lo and behold no call back. Called next morning- too late to change address, wait until you receive shipping notification, call again and they'll have UPS reroute in transit. Call AGAIN, with shipping notification in hand. Oh too bad, we shipped it with USPS- you're out of luck. NOT a single apology throughout, no offer to help or refund, despite the fact that they are shipping a box cross country from where I currently live. And no option at any time to cancel my order- is that even legal? Companies like this are why I pay for AMex, I am reporting this and will have my credit card company dispute all charges. In the meantime, I'll be telling everyone I know to stay far away- if it seems too good to be true it is. To add insult to injury, the tracking number I recieved doesn't even work! So now I can't even see if whoever does end up with my package bothers to return to sender! The next time I shop with Hautelook will be their liquidation sale.

I couldn't even place an order through HauteLook, that's how bad this site is.

I have looked at their sales on the occasion, but since it's $100 for free shipping, and shipping is an outrageous fee, I have never pulled the trigger. But today I found a dress and a few smaller items that I wanted to buy, and I met the free shipping requirement. So I placed everything in my cart, added my address and credit card information, and... I could not place my order. I hit the button and nothing happened. I didn't want to place the order more than once so I contacted the customer service through the online chat. Well, the rep Kelsey told me to exit out, delete my browsing history, and cookies, and try again. I did, and nothing. So she told me to try another browser, and I did, and still nothing. She told me I had to close out and try again, same steps. The site was not having a problem it was my device. So I tried another computer, and the same issues occurred, it just spun on the page. She then said I had to try it on my phone, which outraged me because I prefer to not shop on my phone. And I did it, but it still did not work. And she insisted it was my error.

I then looked at my bank account, and I had NUMEROUS pending charges tying my money up, all because the rep insisted I keep trying numerous browsers. I then tried to call my bank to have the transactions cleared.

The reps had no concern, they were insisting it was my error and my credit card was not valid, and yet, when I logged onto my bank, I had numerous transactions pending from HauteLook. And they said they couldn't do anything to clear those pending balances out.

Needless to say, I never placed my order, nor will I. HORRIBLE EXPERIENCE. Not worth a sale.

I have shopped this site years before the Nordstrom take over. The service and merchandise has dropped severely. I actually receive 1 correct order out of 5. The customer service reps are so sweet that it is annoying because you know they aren't able to do much more than answer the phone. I have yelled screamed and cried dealing with the many errors. It is like dealing with a bunch of 11th graders. They think they know everything... NOT! They won't listen to you but continue to take your mom. This is beyond frustrating. If you live in the LA area and would like to file a class action law suit or other action please contact me Linda at *******@yahoo.com.

I ordered an "Agate Dagger Necklace" This is what was written on everything except what I received "Crystal Cage Pendant Necklace" They are only alike in the fact that they are worn on a neck. This looks so cheap and horrible. Now I have to find a Nordstrom Rack to return it because it would cost me 5.95 (US) to send it back!

I took a gamble on this site because I really liked the necklace that I ordered--unfortunately that's not what they sent me. Now neither of these necklaces are on their site or the site of the wholesaler who supposedly makes it!

This is not a good business. I am so disappointed. So much for trying to treat myself to a nice birthday gift.

I ordered a $400 picture on 10/14/14 and have yet to receive the picture. I've called haute look over 25 times and have been told everything from the item will be delivered today to you will receive a refund in 3 to 5 business days on numerous occasions. I have been flat out lied to on numerous occasions and have continually been told I will be contacted in the next 24 to 48 hours with a status. By far the worst consumer experience I have had in almost 40 years.

2 orders in 3 months, TWO major screw ups. Seems they deal with many overseas vendors who are irreputable nd once they take your money you are at the mercy of other people. Deliveries not on time, held up for unknown reasons with no firm dates, merchandise coming in damaged, customer service people who are sweet as can be with no power or authority to really help of give refunds or answers. Done with this company and they can stick their 10% discount they offered where the sun dont shine, Go to Joss and main or a million other similar websites

This place is amazing. They have home furnishings, women's clothing, men's clothing, great deals on beautiful jewelry, holiday gifts, organizational pieces and more. Also Nordstrom Rack shopping. The reason I didn't give them 5 stars is because the shoes they sell (their own line too, Sole Addiction), doesn't have wide shoes often. Sole Addiction not at all. They are middlemen so the merchandise is drop shipped from elsewhere. So it takes from two weeks to 3 or more to arrive at your house. This is the trade off for being so inexpensive! I have purchased many many times from them, and it's never taken longer than that. They have a great return policy. Just call or return to Nordstrom Rack. Don't let anyone tell u different.)). I bought a brand necklace for hundreds less, half the price, iPhone charger for $70, when the stores sell them for $100, and so much more. The foreign material, like skirts, might have strong smell, I'd steer clear. I buy throughout the year, and save merchandise for bday and Holiday gifts. Hello Kitty's there frequently. I have 2 nieces that love that. Hsppy blessed Holidays... enjoy

I have ordered a number of times from them and have finally learned my lesson. 1) Their promised delivery time is grossly inaccurate. It takes two to even three months to ship an item to you, not to mentioned multiple delays. They do not tell you if shipping has been delayed. You have to contact them to find out. 2) More than one occasion I ordered something and they did not include it in my package. Only to have me find out they made some stupid mistake and never included in my order (but charged me for it). 3) The site is very vague in describing items - like dimension of purses, length of necklace, or sizes for different brands of clothes.

I do give them that they take returns back at the store no problem. Luckily I live near a Nordstrom Rack that is really good with returns (like all Nordstorms). Have not experienced a mailed in return yet.

After waiting for some T-shirts that I ordered for my son and have them delayed shipping for 4 weeks, only to open the package to find 3 of the 4 shirts "missing" (apparently I ordered it but the "system" made a mistake and did not included in my order, but conveniently charged me for it!...) I will never shop with them again!

I totally agree with all the one star reviews. I have had more orders cancelled than I received. And they don't notify me it's cancelled. I have to keep calling to find out where the items is, as it's really late in arriving. I spend so much tome dealing with them, it's not worth it!, ordered a $300 ring and it wasNot the ring I bought... lacked the 1 carat diamond that they said it had. Tonight's experience with Yet another item, left me so disappointed with Nordstrom. I can't believe they stay in business don't waste your time,