The company has a mixed reputation, with customers frequently praising the quality and variety of costumes, as well as the ease of navigating the website. Many reviews highlight positive experiences with customer service, particularly regarding returns and replacements. However, significant concerns arise around delivery issues, lack of timely support, and challenges with refunds, leading to dissatisfaction among many customers. The overall sentiment reflects frustration with service delays and perceived unresponsiveness, suggesting a need for improved communication and reliability in order fulfillment to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Amazing costume, great quality and fits great. Lots of sizes for even person. Some costume I've never seen before any where else
So many wonderful things about my purchase! First, I paid standard shipping and received my costume in less time than expected, in a matter of days. The costume (a nun) fits perfectly, just as described, and the quality is great. I also love that they carry plus size costumes that look amazing, and do not cost triple the price of standard sizes. I plan on making my future Halloween costume purchases from HalloweenCostumes.com.
They have an amazing selection and everything comes very quickly and perfectly. I would recommend for all of your costume needs.
The quality of the costumes was great and I was also extremely impressed with the accessories. The accessories made the costumes that much more fun. Definitely recommend!
I ordered the cat and pumpkin sweater for myself. I love that the cats look somewhat vintage. It is very good quality and as seen on the company's website. It feels soft and is a generous size- a longer fit. I'm 5'6" for reference. The color looks like it might be purple, in the photo, but it is a darker gray.
I purchased the infant black cat costume in 2T for my toddler. The quality of the costume is very good and it is super soft and cozy. My daughter loves it. I also ordered the ghost sweater for myself. This was also a good quality and fit :)
The prices are reasonable; there's a great selection of costumes and the availability of sizes is fantastic. Quick shipping
We order costumes and accessories from Halloween Costumes every year and we absolutely love them! They have the best quality compared to any other place you may want to check out. We have had so many compliments on all our costumes. Because of this, we will continue to be returning costumers for the long haul!
Our costumes arrived pretty quickly and timely ahead of the Halloween season! When I had an issue with an item in one of my orders, a member of customer service reached out to me to remedy the problem regarding the review. They were happy to make things right and either fully replace or compensate for the item. Definitely will make this my one-stop shop for anything costume related due to the customer service a lone!
I have bought multiple costumes from them over the past two years. Each one has never been a problem. They ship and deliver very fast and have always arrived before the scheduled date. I plan on buying my costumes from them every year. I recommend others to try them if you're looking for awesome costumes.
Bought a $100 costume. A received it and tried it on. It didn't fit so I returned it to them the next day through ups. They said it took 4 weeks to receive money back and they take 20 percent for restocking fee. While after 2 months I messaged them about my return. They said it was still processing. So I got a hold of PayPal and got my full refund back. Always use PayPal. You will get your full refund.
Always read reviews lesson learnt! Given the expense of the costumes you'd expect fantastic quality and you'd expect it to arrive on time. It's been two weeks since I ordered costumes for my kids book week and hooray it was going to arrive just in time. I spent the last of my money on these costumes and I live way to far from a shopping centre to get anything else so close to the day let alone have the funds. So day two of expected delivery date and surprise it's not here again. My children will be going to their school event tomorrow without a costume.
Thanks guys. Really really disappointed. And if we even do receive our costumes at least we will have them for no other purpose.
With the current reviews you'd think you'd step up your game. One disappointed mumma. Feel like I've let my kids down…
The first year we decide to stray from the normal Kmart or big w costumes and it's a right disaster.
Thanks for nothing Halloween costumes and might I add there is literally NO communication about what's gone wrong nor is there a number for Australians to contact to find out anything. Nor can I sign up for your site because it's for Americans only. Why sell to us then? Crazy
I had high hopes for this website and had a few items I was wanting to purchase. I decided to go with the cheapest item to see how they were before spending a lot of money. Well the item I receive is of poor quality and defective (probably why it was marked down) They want a 18% restocking fee which would be understandable if I had just changed my mind on the item. However, that is not the case. It is just not usable which sucks for us bc now we have to find another Butler to compete our setup. I would NOT recommend this site to others!
I got a device that is fairly small, but it packs a huge punch. It attaches to whatever object you want, a bush is nice, with heavy twist ties. When it hears any noise it starts shaking the bush and growling and snarling and it's eyes flash. It's the best!
Fast shipping, good quality products! Costume fit perfect! Loved my baby's costume and will be using this company for future costumes
Very accommodating shopping experience! Great selection of costumes and decorations including animatronics Highly recommend!
My favorite shop for both Halloween decor & family costumes. Reasonably priced & great quality. As a rewards members I love that I earn points as I shop and can redeem towards my purchases. Great customer service and fast, easy returns.
Nice company with a great selection of costumes in many great colors and good quality. The costumes are very plus size friendly and I plan to buy a few more soon. I would recommend this company.
Amazing online shop they are under fun.com or halloweencostumes. Com I belive there like sister stores is all. I start way early usually around June i get my theme an by July or so Iam stocking on supplies from decorations too costumes. Plus size is about impossiable to find online you order a 6X an find out its actually a USA large if lucky an the quality is poor. My hubby is 6 foot a tad over and 412 lbs he wanted to do the bigfoot acting this year well went to my goto spot of 5 yrs an BAMM plus size 5X he has room an he says its very comfortable no alternations need made. The costumes are so well made on most you can do alterterations. Well this year bigfoot is fighting a werewolf in the cematary of course so I had to get a werewolf for my SIL about 5 foot maybe 200 lbs she wears ladys size 16 pants. Anyway got her a large same result excellent comfort an fit an the mask even better the jaw moves when she opens her mouth so thats gonna be super creepy!Been using this site 5 years only 1 time i had to do a return and i got the same plesent service as when i ordered, They made the return super easy an before they even got the package back my money was on my card. Also live chat and phone number talking real ppl! BONUS u get rewards that are actualy worth using, You can not go wrong with these guys trust me.
I ordered two tombstones and a hanging skeleton from them. I was skeptical of their website because their prices are soo competive. I decided to place an order and it arrived quickly. Their site is soo easy to navigate and there's soo many Halloween things to buy!
HalloweenCostumes.com has a great selection of items, and many exclusive items, for both licensed and non licensed costumes, masks, accessories, props and decorations, they have awesome customer service and truly want their customers to be happy with their purchases, I have contacted customer service before and they have always been kind, curtious and helpful, they go above and beyond. In general they also package the items you order well for shipping so that they arrive safely. I recommend HalloweenCostumes.com, especially if your looking for something you can't find elsewhere, they are awesome!
Answer: I paid almost $30 to receive my package early. It was 2 days late.
Answer: From my experience, I would definitely say this website is reliable. We ordered our costumes and received them (of great quality) within two business days. I personally used PayPal to buy them, but I do this with every website (that allows) just for extra protection.
Answer: Hi Monique, I've had this same problem having them ship to Australia, turns out that the 'FedEx' tracking number they've given us is in the confirmation email is actually a UPS tracking number. Hope that helps!
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Hey Amber!
Do you happen to have your order number as I'd like to take a look into this!
Thank you,
Justine
Customer Service Manager