Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I placed an order on 4/6 and STILL have not received my order on 4/23. When I reached out to CS I get your order is delayed and the tracking has not been updated in 5 days. Their website says if the tracking hasn't updated in 5 days, contact them, but they can only be contacted my email, then you wait 1-3 days for a response. I have no idea about the product itself because I haven't received it and have no information on when it will actually arrive. Their 7-10 day shipping is a joke. Very disappointing, and incredibly discouraging considering you can't actually talk to someone. I will not ever purchase from this company again even if the products are amazing. I get it is coming from China, however I ordered a specialty item from another company shipping from china as well for Father's Day assuming it would take a while and I already received that item and it was a CUSTOM order. Do not purchase from here unless you have months to wait.
I have returned my order and on the site it shows that they have received and processed the refund but I didn't receive it. I reached out to customer service a few times to let them know that the refund hasn't been processed but they don't answer back. They actually will accept your returns but will not processed your refund. I'm reading some reviews from other people that had the same issue.
I've ordered a few times to try to get the right size. The return process is a nightmare and they take forever to get a response. The only think worth getting would be the pet leggings and that's if they are on sale. The material in the jeans feels cheap and looks cheap when wearing. I ordered medium jeans to start with but they were took big in the waist but perfect in length so I ordered the smalls now they are tight in the waist and way to long in the waist. I also ordered the tummy control which honestly wouldn't be bad If they were in the material of the pet ones. Hopefully customer services answer me soon so I can figure out how to resolve my issues.
Not flattering. Cheap fabrics. You have to pay shipping to return thing. Save your money and shop elsewhere.
I ordered the tube jumpsuit and was anxiously awaiting its delivery. I am 5'4" and 158 lbs. I ordered a medium in hopes it would be a little more supportive to wear without a bra. It runs big! I didn't not realize there was a small area up top that is lined so it's not see through but it's very small. I wear a C bra and the line comes to just below the middle of my breasts. Because of the designated boob space, I would not buy again. If you are small chested then size down. The fabric and color are very nice. It has a plastic grabber at the top to prevent slipping.
The company and delivery service state the item was delivered. It was NOT delivered. After two hours trying to get answers from the delivery service Speed X, they never responded. Halara did not refund or offer to resend. POOR CUSTOMER SERVICE. DO NOT TRUST.
The quality sucks. The customer service sucks. The return policy is you have to pay, they lost my order and I lost $115 bucks. They just suck all around. Don't buy. Just DO NOT
I ordered pants in size medium but they were so huge I think they could have been XXL. I returned it to the address they gave me but never got my refund. They say it's free returns but you either have to ship it yourself or use the label they send you and they deduct $ from the refund. I chose to ship it myself as it was much cheaper, but now when I asked where my refund was I was told I should have used their label. I think this is a scam.
I ordered on Jan 9th and have not received my order and I can't get any tracking info. Nothing is updating. So I am unable to give a review of the product.
Sizes run small and are boxy (I'm a size 8, M was too small, L looked like a sack...). Returns are horrendous. You get a gift card and end up being stuck with lower than paid value for stuff you don't want.
Customer service is all automated responses.
Not worth the hype, definitely not worth the money.
Never received (after several emails) the reimbursment and or gift certificate as promised…. Unfortunatly, never again
I have clicked on multiple ads and when you get to the item it $5-10 higher than the ad. Be careful. They do NOT respond we you ask on the ad.
I received the wrong item in the correct color, at first I got an immediate reply asking for pictures (which I had already sent) this is frustrating with the long Shipping time and I needed these to wear for pictures. The other item I ordered came in and they fit okay, a but tight but I'm not going through the ridiculous return dance to get a better sizing.
I recieved 2 pair of casual baggie pants. One was a lot heavier material than I expected, and the other was thin, like parachute pants. That was ok, but the thicker ones would only make good pajama pants, as the crotch area is very baggy. The other pants would be ok for hot months, but I ordered a small (I am 5'6"/135 lbs.) and they are both WAY too long! They must think everyone is 5'10"? The return policy is that YOU pay for return shipping to CHINA and NO EXCHANGES. Not happy.
*Some side pictures are me on standing on my toes to show length.
Don't be fooled. They do not honor their discount codes and their product quality is lacking. They will respond to this review acting like they want to make it right but all they are doing is trying to get me to purchase again. Please do not waste your money with this company.
I have made several purchases with HALARA. I like their clothes but their return policy is BS! They said I would just have to pay for return shipping. My order total was $64. By the time I got my items returned they refunded me $40. I'm sorry but 2 small tops does not cost $24 to return! Beware with this company! If you don't get what you want and have to return they will rip you off!
Clothing is cheaply made and didn't fit. Return policy means that I have to pay for shipping costs. I don't recommend taking the chance.
Waiting over a month, tracked it every few days. Now it says it's "waiting for pick up" by me, but zero info where it is. I emailed the company, they didn't address the problem just said they refund me. Not for the shipping though, which was more expensive than the actual pants. Makes me think it's a scam.
I have taken all the measurements before ordering and to me, trousers runs big! I have started the return process which was easy but as I meant to pay for shipping( Hong Kong maybe) I might decide to keep them. They were answering very quickly to all my requests though.
The shipping is too slowthe shipping is too slowthe shipping is too slowthe shipping is too slowthe shipping is too slowthe shipping is too slow
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members