The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Found your product on Instagram and loved it! It was very easy to order and shipping was good
It was amazing! Had super fast shipping and it turned out to be exactly what I wanted!
Wonderful! Super soft! Only concern is the bra padding is very visible.
Absolutely amazing! The app was easy to use and customer service is wonderful.
Great experience... product as described and great quality!
I ordered the the dresses. Really cute and comfy.
But a very long wait to receive them.
Awesome dress! It is a bit smaller but I'm loosing weight so I'll fit one day. But great product and great shipping.
I don't know why it won't let me press the 5th star, but I would definitely give it 5 starts. Shipping was extremely fast. Quality is terrific. It's a little pricey, but they always say you get what you pay for. I feel like I did!
Shipping was fine
Products were really good. I love all of the items.
Great experience, quick process, and accurate item.
I LOVE halara! I recommend to everyone I know. I do wish shipping was faster as my items took a hot minute to arrive but it 11-14 business days was quoted so it wasn't a shock.
Great customer service, product is great and was promptly delivered.
Easy navigation through website. Great product. Decent shipping time frame.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
Appreciate you taking the time to write us a review! We take customer satisfaction very seriously and would love to understand what we could do to make your shopping experience more enjoyable.