HalaraReviews 3,388

My sister ordered me a dress which I liked so I decided to order something myself. I bought a side ruched dress, in my feels tank, and ruched textured scrunch shorts. Everything was great except the dress, the tag was not attached, it smells terribly, and the label was actually cut off, weird! I emailed halara immediately and asked what my options were as I felt I had obviously received a used item (quality control let that slip through). I also told them I would never have purchased the dress I had received in a store due to it's defects. I received an auto reply email back with a ticket number stating they would email me ASAP. Next day rolls around and I finally receive a reply from Felicity with halara saying they checked with the warehouse and the item was not used and my inquiry had been updated so to let them know if I needed anything else - blatant disregard for my asking HOW I can return the item or if I can get a refund or exchange it. So I was frustrated and emailed them again and said I disagree with the warehouse and think it was used and asked for a refund, then I waited and waited and emailed again and asked someone to reply to me…. Still nothing. It seems if you have received a defective item then halara - and Felicity apparently - will ghost you. If they reply and make this right then I may consider ordering again but for now it's not worth the frustration of dealing with a customer service team and company that doesn't care about the customers, that and I feel I've been scammed. It's too bad this was a poor experience, most reviews about their customer service are glowing.
*Update*
After I posted my review halara contacted me and issued me a refund and a gift card, I am happy with the customer service I have received and have increased my rating of the company.

I ordered a dress, when I wanted to exchange for a different size they offered me a gift card so I could just repurchase the item and keep the original. Only problem is the other size did not for either and now I cannot get a refund, only these gift cards! Total scam.

I will be honest, it took me a try and fail to find my correct size but once I did, I am in love. The customer service was helpful, quick and responsive. The clothing is great quality and nicely made. Athletic in appearance even though I don't plan to wear it for tennis, but my dress is wonderful. Very happy customer!

I ordered a workout top and selected the 3-5 day shipping for an additional cost. It took a little over one week just for it to ship out and then another week to arrive... yet I didn't receive my package. It was listed as undelivered because of an insufficient address. I have ordered plenty of packages to my home to know I should get packages. I checked with the address I provided and it was correct. When i reached out to support they told me to send them my address again so I did, but then was told they couldn't fix the address. (it was the same anyway). Then they send me a number to call and when I called I was told I was not eligible for a re-delivery.

I ordered 2 pair of shorts according to their size chart. When I received them, not only did they not fit but they were a weird material and very unflattering. When I tried to return them, they told me I couldn't, because the only reason you can return something is if it's damaged. So if it doesn't fit or you just don't like it, too bad because they're not giving you a refund! I'm suspicious of whether or not they would accept a return even if it was damaged. I feel like this was a huge scam and I am out a lot of money and have 2 ugly pair of shorts that don't fit. Thanks a lot Halara! Don't shop here!

I wouldn't have ordered from this site had I known that they were being mailed from China.
Took over two weeks to arrive.
It's sneaky of them that they don't disclose this on the website.

Good experience didn't know if I should trust this company but it was trustworthy! The shipping took a long time and unfortunately one of my items was too small.

Ordered on 6/11 and as of today, 7/6, I still don't have my order. Halara reached out and offered a $10 credit and then took back their offer after stating delays on the 11-14 day shipping is expected with COVID. I should've paid slightly more to get the same athleticwear locally.

The items run a bit small. I should have ordered a size up. I usually order a small in tops and medium in bottoms. I ordered a small for these dresses and should have gone with a medium.

The shipping time was longer than anticipated but, otherwise, my shopping experience was good!

Items shipped quickly and I was able to track it all

I ordered the 'In My Feels Dress'. I tried it on once, and it did not fit. Fabric is heavy. I have some curves, and the dress was not flattering for my body. I just want to return it and be reimbursed. To return, I was advised to reach out to customer service. The same day I got my purchased I emailed customer service. They would not provide information on returning until I provided a reason. Which I did a second time. They then said it takes them a long time to process returns. So they want to issue me a $35 gift card instead. I replied saying, I do not want a gift card. I just want to return my item, and be reimbursed. They haven't responded since. Horrible customer service. Will never shop here again.

Good website easy to use and shipping was clear
Thanks

Easy to shop. Items were delivered when expected. Great quality outfits!

Look. I review everything I want EXTENSIVELY before I buy it. If you look though the reviews and see what sizes/body types/measurements of other women who are buying this dress are, it helps immensely!
I am 5'11", 155lbs, 32DDD, 28" waist, and 41" hips and went with the Medium.
The ONLY complaint I have is that the top built in bra band is too loose around me, but everything else about the Medium fits perfectly!
I literally ordered (3) of these dresses off the bat in different colors and I'm so glad I did! Just make sure you compare your measurements to others who have provided them, because I originally thought I would need the large, but I'm so glad I didn't go that route! AND ITS LONG ENOUGH FOR US TALL GIRLS! (:

Things got here quickly once shipped. However, I DO NOT like how they were trying to send my orders all at once at a later date (to send with my presale item). That delayed my packages, and I almost didnt get them in time for an important event.