The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Took a bit of time to get here but super worth it!
Quality of fabric is great. I have workout in both things I purchased and it's great. Took a little longer to get here than I would have liked but that is my only complaint. The dress fits amazing! The skirt is a little big so will downsize on the skirt if I purchase one again.
Very slow delivery of my order but otherwise fine.
Thank you! It took some time to receive my order after it was placed however, it was definitely worth the wait!
Both items were very good quality. Love them! The shipping didn't take as long as I thought it would.
Clothing is comfortable and soft.
Great! Quick shipping and lovely products. Only issue was that I never received an email for shipping confirmation and tracking number did not work. But customer service was very quick to reply
Love how the dress fits! So comfy and stylish. I am not the one for reviews but it is worth the money. Easy to wash and doesn't shrink.
Shipping took longer than estimated delivery time.
Best fabric ever. I loved how it just flows and so comfy.
I am very happy with my purchase... the quality of the items was great, better than expected!
Ten out of ten. Love the fit and material. Huge fan.
Halara is my new favorite athletic brand. I am 5' tall and have a solid athletic build at 140 pounds. This brand fits me very well. I order a small on most of my clothes on this site. The fabric is of high quality and I don't hear snapping threads when pulling things on. I highly recommend this brand.
Ease of shopping. Shipping slow. Fits great! Will buy again.
Customer service was so quick and very helpful! Love the dress, reasonably priced and great quality
Love the material! Timely delivery. I will definitely order more soon.
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.