Halara Reviews Summary
The company's reputation is marred by significant concerns regarding customer service and product reliability. While some customers appreciate the quality of the clothing, many express frustration over lengthy shipping delays, lack of communication, and difficulties in the returns process. The customer service experience is frequently described as unresponsive and ineffective, leading to feelings of dissatisfaction and mistrust. Overall, the feedback indicates a troubling trend of operational inefficiencies and a lack of transparency, which detracts from potential customer loyalty and satisfaction, suggesting a need for substantial improvements in service practices.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I loved the skirt I bought. I actually placed another order buying the skirt in two additional colors. The prices were also good. The only thing that could be improved is shipping time. It took awhile for both orders to arrive.
Amazing dresses but on one of my dresses the strap has started to tear and strings are exposed
Good, everything was shipped quickly enough and all items came in good condition
Easy shipping and order was exactly what I expected
Lovely product with straightforward delivery. Highly recommended
The leggings and shorts are made of amazing fabrics and colors. My friends kept asking me if they were lulu lemons
Love this dress! Very fast shipping. Fit well and good stretchy, sweat wick material!
Shipping is lengthy but the customer support is fantastic. Really enjoy the quality of all items purchased and everything is so affordable. One of my new favorite stores to shop with
One item fit perfectly, the other was slightly too small despite being a size larger than the item that fit well.
Shipping was quick and I had no problems receiving my item. The dress also fit exactly as described and was what I expected to get. Overall great experience!
Customer service was very responsive and helpful when my dresses didn't fit properly
I think more pictures on the website would be great, I ordered one dress thinking it had shorts but it doesn't and another that does. Different styles but I thought both had the shorts built in.
The pant part kept riding up when I was walking...
Poor customer service options when it comes to making returns.
I loved everything ordered! Material is great and the clothes are very flattering! Definitely would order again!
The material feel marvelous! The shipping was within good timing. Perfect for workout and lounge wear.
More 'plus' size options are needed. I'm always between an L and XL and the XL in everything I ordered was too small. Two dresses I ordered were the same size, material, and similar in style but fit differently.
Hi Aliegh, Sorry to hear you were disappointed with your purchase. We just reached out email too! Hope you’ll give us a chance to make things right.
It was a bit upsetting that I had to contact you guys to make sure my order is shipped and you didn't even bother to follow up.
Hi Eva, Thanks for reviewing us! We are making customer satisfaction our priority and will be reaching out via email to learn what we could do to make your experience more enjoyable.
I received my dress sooner than I expected, and have loved it ever since it's arrival!
Doesn't fit well at all... no support for bigger chested girls will be re selling it
Hi Shannon, Sorry to hear you were disappointed with your purchase. We just reached out via email too! Hope you’ll give us a chance to make things right.
From the business
Our mission is to build-up and inspire health and wellness through those self-embracing moments with the spirit of being yourself, being unique, being original, and being beautiful. To "Play it My Way" means to do it the way I believe, to be who I want to be, to trust in my decisions and pursue my aspirations, and to have confidence in the various aspects of my life and OWN it. That's why we're here to bring you affordable and quality athleisure products, so you can take on the spirit of Halara and GO FOR IT.
Halara has developed proprietary technology that ensures the quality of the fabrics we use. We partnered with leading manufacturers in the athleisure sector - many of which make products for some of the leading athleisure brands in the market - to assure each of our pieces are produced with the utmost quality. From there, we are in the process of launching our Fabric Innovation Lab to explore proprietary and next-generation technologies with material and fabric to provide the best athleisure products on the market.
Our founders are true technologists at heart. With their industry expertise in the technology and artificial intelligence spheres, we've been developing our proprietary HalaraBrain system, which combines open-ended machine learning research with information systems and large-scale computing resources aiming to achieve a near-zero inventory for all Halara products. Simply put, lots of fancy programs effectively plan our production, resulting in extremely accurate inventory management and less fabric waste.
This allows us to offer our products to you at lower prices than many of our competitors, while also contributing to sustainability in the industry by minimizing product waste. It's a total win-win situation for cost-effectiveness and for our planet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Madison, sorry to hear you were disappointed with our customer service. We just reached out via private message too! Hope you’ll give us a chance to make things right.