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GlydeReviews 922

3.3
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Glyde Reviews Summary

Glyde has a rating of 3.3 stars from 922 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Glyde most frequently mention great experience, video games and shipping box. Glyde ranks 5th among Mobile Phones sites.

Ohio
1 review
5 helpful votes
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"THEY ARE A SCAM"
March 6, 2017

This is the worst website made in history of websites. They don't have a phone number too contact them if you want to know about your order. They also have a automated email, which means it's not a real person emailing you its the computer. Also they take forever too email you back they'll say they would send you a tracking number but they don't. Your basically blind with placing your order because you don't know nothing. I wish i never discovered this website. It almost ruined my life. Pleases stay away from this website! 1 THEY ARE A SCAM! THEY ARE A SCAM AND CAN'T BE TRUSTED!

Date of experience: March 4, 2017
Andrew W. — Glyde Rep
over a year old

Hi Kiarra. This is Brian from Glyde's customer service team. I am so sorry to hear about the frustrating experience on Glyde. We are able to respond to all emails within 48 business hours. You may get an automated response just after the email, but we will follow up with a personally written response within those 48 business hours. You can always check on your order by logging into Glyde too and visiting your transactions page. Can you let me know the order number here? I can also check on it for you and get a tracking number. Thanks again.

Pennsylvania
1 review
0 helpful votes
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Why didn't I do this earlier!
March 6, 2017

I had old phones and tablets just sitting around the house collecting dust. Didn't realize how easy it would be to get rid of them and make $. Just wish I had found this site earlier.

Date of experience: March 3, 2017
Missouri
1 review
0 helpful votes
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Easy and painless
March 6, 2017

Sold an iPhone 5c and iPhone 4. The process was very clear and easy, including the instructions for preparing the phones for sale. The completely painless shipping process was brilliant.

Date of experience: March 3, 2017
Illinois
1 review
0 helpful votes
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Easy!
March 6, 2017

Very easy to sell items & the amount you sell for seemed to be better than other sites. I sold four iPhone 6's very wuickly & easily.

Date of experience: March 3, 2017
West Virginia
1 review
0 helpful votes
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My husband bought me my first smartphone from there and had a terrible time. They sent the wrong phone 4 times. It was supposed to be at and t Samsung galaxy 4 and they either sent wrong phone or sent it under another Carrier and it was not unlocked. Then they suspended his account because the seller claimed that we sent back the wrong phone however we sent back what we recieved. Spend ur money elsehwhere. Honestly.

Date of experience: March 2, 2017
Andrew W. — Glyde Rep
over a year old

Hi Arrianna. This is Brian from Glyde's Customer service team. I am so sorry to hear about this listing error. Can you tell me the order number of one of these orders? We will make sure this does not happen again and I can look into the account details. Thanks again.

Georgia
1 review
0 helpful votes
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HORRIBLE service
March 2, 2017

Don't bother with this service! I ordered an iPad, waiting 2 weeks for it and then got an email saying they were cancelling the order because the seller didn't ship anything. I reordered an iPad, waiting another 2 weeks and again never received anything because the seller didn't send anything. Despite their claim that most of "their sellers are timely and reliable," I have found that to be an outright lie. To make matters worse, after you get screwed, the company just says we apologize for the frustration. Clearly they aren't willing to stand behind their business if they think a lousy apology is sufficient.

Date of experience: February 28, 2017
Andrew W. — Glyde Rep
over a year old

Hi Lara. We appreciate the feedback and again I am so sorry about the delay. We will work to improve the communication throughout this process. I have followed up with your via the messaging service here on SiteJabber. Glad to see that the second order did arrive. We will mark the lateness of this shipment against the seller and work hard to make sure it does not happen again.

New York
1 review
0 helpful votes
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Absolutely Horrible
March 2, 2017

Its been 2 1/2 weeks and nothing, No Iphone, No answers! I was charged $300.00 twice for a phone that has not yet come? Seller received shipping kit last week... NOthing received over here received! Customer service hasn't even responded to my several emails=I guess I Have to call the bank to get my money back!

Date of experience: February 27, 2017
Andrew W. — Glyde Rep
over a year old

Hi Erica. This is Brian from Glyde Customer Service Team. I sent you message on here yesterday but I will try to post here too. Thanks for contacting us and I am so sorry to hear about the seller's delay. We can contact them to urge them to ship right away and mark this against their account. Can you tell me the order number here?

Arizona
1 review
1 helpful vote
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I ordered a phone. I knew the process would be slow, but it was a great deal. The phone came with a sim card still in place, and the phone was locked by the previous owner. When I search for customer service, I found no number and sent an email that I was told could take up to 48 hours to respond to. Terrible customer service.

Date of experience: February 25, 2017
Andrew W. — Glyde Rep
over a year old

Hi Charles. Thanks for the feedback here. This is Brian from Glyde's customer service team. I am very sorry to hear about the locked device. We can often get this cleared with the seller to prevent a return. Please email us at service@glyde.com or reply here with the order number. We can often address the issue sooner that 48 hours via email. Thanks again.

Arizona
1 review
0 helpful votes
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I bought an iPhone 6s from Glyde and first problem was that it took over a week to get to me, until i finally emailed and said I wanted to know what was going on within 24 hours. When I get the phone, everything is fine but as i use it, I noticed the screen would glitch and start hitting random buttons and opening random apps. This happens about every 10 min of using the phone. So I went online (within my 72 hours allowed to return the phone) to return it and clicked reject but accidentally double clicked so it cancelled the return. There was NO way to undo this to send it back so I emailed them a couple times explaining what happened and it took 2 days for them to respond to my email, by which point now it has been past the return time and they won't accept it. They STILL won't answer my emails. I have been so horribly inconvenienced and totally screwed over by this company. So now I don't know what to do and I have a broken iPhone that cost over $300. Thanks Glyde

Date of experience: February 21, 2017
Andrew W. — Glyde Rep
over a year old

Hi Marielle. I am so sorry about the glitchy phone and the issues during the return process. We will make sure you are covered for this phone and receive a full refund. Can you respond to my message here with the order number?

California
1 review
1 helpful vote
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Terrible shipping policy
February 23, 2017

I have ordered my phone over two weeks ago and it its still not here. Not only does this site not have a customer service phone number to call they also take up to 3-4 DAYS to respond to an email. Very unprofessional and I will not be using this service ever again. They do not even provide you with a shipping number to track your package. I am completely in the dark about when or if ever my ordered phone will arrive

Date of experience: February 21, 2017
Andrew W. — Glyde Rep
over a year old

Hi Bryce. Thanks for your feedback here. I'm Brian from Glyde's customer service team and I would be happy to help here. Can you tell me the order number? We will email the seller and urge them to ship as soon as possible. Seller delays like this are rare, but when they do occur, we mark them against the seller and remove the seller if they form a pattern. Thanks again.

Texas
1 review
2 helpful votes
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Very poor
February 23, 2017

Would not recommend glyde because when i purchased a Iphone 3GS on 2-6-17 its been saying that the "Seller received shipping kit." for a little over a week now an here we are on 2-21-17 nothing has changed.

Date of experience: February 21, 2017
Andrew W. — Glyde Rep
over a year old

Hi Aaron. This is Brian from Glyde's customer service team. I am very sorry to see the delayed shipment here. Can you email us at service@glyde.com with the order number? We will email the seller and urge them to ship as soon as possible.

Washington
1 review
2 helpful votes
Follow Kal F.
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Dont buy here.its a waste of time! I ordered a phone and paid for it. A few days later I received and email stating the order was canceled by seller. There was no explanation just an apology for the phone order being canceled and not being shipped as scheduled. I needed the phone by a certain date and ultimately had to go to a store and buy it off a shelf because I couldn't wait any longer. No attempt at making good on my sale, just an empty apology.

Date of experience: February 19, 2017
Andrew W. — Glyde Rep
over a year old

Hi Kal. This is Brian from Glyde's customer service team. I am so sorry about the seller cancellation in this case. The vast majority of sellers on Glyde are timely and reliable about shipping. Any seller that does not fulfill their sale is removed from Glyde. If you can follow up with me here with your order number, I can look into your order in more detail and follow up with you via email. Thanks.

Tennessee
1 review
3 helpful votes
Follow Shua S.
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I clicked buy on an "excellent" Galaxy S7 on 2/3. I received the phone on 2/16. The package was nice and the phone looked great, but the phone's theft deterrent asked me to log into the google account that was originally on the phone. The short and skinny of it is that I paid for a phone that doesn't work. I asked for giidance from their customer service emai with no response. A return package is incoming and I will have been out $350 for a month by the time I get a credit if this goes as slowly as shipping did.
Never use Glyde. The phones aren't checked by anyone and their onstructions to sellers of S7 phones leaves out that the google account must be removed so it can be activated by the new user.
0 stars if I could.

Date of experience: February 16, 2017
Andrew W. — Glyde Rep
over a year old

Hi Shua. This is Brian from Glyde's customer service team. I am so sorry to hear about the locked phone. If you can respond here with your order number, we can urge the seller to remove their Google account from the device. If they are able to do so, we can cancel the return. If not, they will be removed from Glyde. The vast majority of sellers reliably remove these and we will make sure this does not happen again.

Georgia
1 review
1 helpful vote
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I give up on Glyde!
February 14, 2017

Really Gylde? I've been waiting on my phone for almost 2 weeks now! It say's that the seller received the shipping material but its been saying that for 4 days now. I could've bought me another phone by now. WTF? I'm done with you guys. I want my full refund. RIDICULOUS

Date of experience: February 12, 2017
Andrew W. — Glyde Rep
over a year old

Hi Readus. We've been in communication through the messaging service here. I have processed the cancellation this morning and the refund should hit your bank statement in 2-3 business days. The seller involved in this transaction has been removed from Glyde for failure to ship in a timely manner. Again, the vast majority of sellers are timely and we hope you will give Glyde another chance in the future. Thanks again.

California
1 review
4 helpful votes
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Not worth it.
February 5, 2017

I've been waiting for my phone for 2 weeks and apparently it's in Philadelphia now. Im done in this amount of time I could've bought a new phone from a real person by now. Just give me my money back please, you guys have wasted enough of my time already.

Date of experience: February 3, 2017
Andrew W. — Glyde Rep
over a year old

Hi Syrah. Thanks for following up with us through the message feature. I see that this was a mistake in shipment by the seller of the phone. We have refunded your credit card in full and removed the seller from Glyde. I am so sorry to see this happen. The vast majority of sellers on Glyde are more reliable and we hope you will give us another chance.

Indiana
1 review
2 helpful votes
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East, efficient and it works!
January 15, 2017

Fast, easy & it works! Sold 2 iPads and stuck to my price, and they sold in a month or so. Seems to be a very efficient system, that made me feel safe.
I highly recommend them

Date of experience: January 12, 2017
Illinois
1 review
1 helpful vote
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Slow responses
January 14, 2017

Shipping container for first sale offer came after second sale offer
Really? Really? Really? ReallyReally? Really? Really? Really

Date of experience: January 11, 2017
California
1 review
1 helpful vote
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Quick and hassle free
January 14, 2017

This has been the easiest way to sell your tech stuff online.
- Prepaid shipping package
- Reasonable fees
- The buyer also has the time to make up his mind on the purchase before confirming the sale

Date of experience: January 11, 2017
New Hampshire
1 review
3 helpful votes
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5 star review
January 14, 2017

Great service; easy to use and no problems. Recommend it highly. A very cool way to turn unused devices into cash

Date of experience: January 11, 2017
Louisiana
1 review
1 helpful vote
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Very Slow Payment
January 13, 2017

Price was fair but it took almost a month from when I listed my phone until I received payment. If I had it to do all over again I would have sold on eBay. I used this site because I wanted to sell my phone fast but they use the absolute slowest shipping methods to receive the shipping kit and to send the phone.

Date of experience: January 11, 2017

From the business

Welcome to the future of buying and selling used phones.


glyde.com
Florham Park, NJ