Glasses came as ordered, on time, no prescription issues. Ordering was simple and straightforward. The generic transitions work as well as the non-generic variety on the glasses I already own. Overall good value. I will likely order again in the future.
My order resulted in both the wrong lens and the writing frames. Customer service is frustrating at Best. That can't really give you any useful information and expedited took about 3 weeks. I was extremely disappointed and cannot recommend.
The customer service rep helped me through my order however I didn't get my prescription attached and I ended up with non-prescription sunglasses, that is not what I wanted. I was told I would get an email with the request for a copy of the prescription but I never received the request. Kind of disappointed.
Hi Stephanie,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. Our Customer Care Team has sent you an email with the returns form link. Information regarding prescriptions is available at the following link: https://support.glassesusa.com/hc/en-us
Our apologies, again, for any inconvenience.
Yours truly,
GlassesUSA.com
I quickly found the glasses I had been hunting for in years. My nephew told me about your site. I have a very petite face and y'all were able to pick the right size. I am having trouble seeing out of them and will check and see if the rx is right or the doctor is wrong. At any rate I love the glasses and will buy again.
I have received so many compliments on these new glasses. They fit very well and looks great on me. They came very quickly as well. I told them where they could get great glasses from.
My only concern is I have a strong prescription and I would like my lenses to not be too thick, they fit the frame nicely and I have no real complaints. My only gripe is they aren't actual Oakley lenses, but that's just me being nitpicky
It was easy to order my glasses, I got a good price for the optical frame and wrote my prescription. However, the glasses' costs were expensive including the vision insurance.
I'll need to return these for one more try. Like the review title, I'm happy with my progressive script. Always a gamble via a website. The frames are just ok. The bridge ended up too narrow. The temples wobble, and the gloss finish looks cheap. 3rd, the transition effect needs to get darker.
Lastly, I hate that I cannot talk to an actual customer service rep. It's all bots. The phone service is pointless as it just drives to the chat bot.
Hi Stu,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Ordering was quick and easy. They have a huge selection with an even bigger price selection. They turn around was quick, and everything was as advertised. I will be using them again for my glasses purchase.
I ordered the wrong size and have returned the glasses. I want the same style, just in a Large instead of a Medium. When you return a pair of glasses, the site gives you options like "get a full refund, get a store credit, or change the style". It doesn't say anything about returning the glasses for the same style, just in a different size. And forget trying to get a live person on the phone!
Hi Blair,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our frames are available in the sizes listed on our website. Not every frame is available in more than one size.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
The first time I ordered through Glasses USA, I loved my single vision prescription glasses. However, this time with my progressive lens, I can't seemed to see correctly. I think the frames are maybe too big? Or maybe the focal points where not set high enough on the frames? At any rate, I'm not very happy with this new prescription.
Hi Sharon,
It is important to us that our customers love their new glasses. All orders come with our 14 Day return policy (30 days for progressive lenses). If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
I purchased prescription sunglasses. The description stated medium size, the frames were very large width. It would be helpful if measurement included total width of frames.
Hi Sherri,
We're sorry to hear that you experienced difficulties and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
The measurements are listed with each frame. In addition, we have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I've been ordering glasses from GlassesUSA for many years. This is the first time I was disappointed with the quality of two pair of glasses. Both pair were returned for replacement. But that was over a week ago. I still have heard nothing from GlassesUSA regarding the return status or replacement.
Hi,
We’re sorry to hear that you experienced difficulties with your glasses. Your exchange order has been placed and the order confirmation was sent to you.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Glasses USA is a great company to do business with. I have used them before and I go back with them because they are helpful and easy to business with. Most important, they have always produced great glasses for me.
Glasses USA was an easy process for someone who has never ordered online. The glasses are exactly what I expected. I love being able to virtually try them on.
Glasses are great, but it took way longer tva. Expected to get my glasses. My husband has ordered from you for heat, and it always took less than a week.
Hi Mindy,
We’re sorry if our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
According to the tracking details, your glasses were delivered on July 11 and within the timeline. Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
I ordered safety goggles to wear under my dirt bike helmet and got exactly what I ordered. Prescription seems dead on and the goggles seem high quality and durable. Will be ordering another goggle, but without the head strap this time.
I ordered 2 pairs of sunglass from the site, and they came super quick. However, I had to return both pairs because I did not like the way they looked on me. Only one of the pairs showed that they were delivered, so I had to reach out to the customer service team so they could change the delivery status of the other pair to show they were delivered as well so I could exchange both pairs. They updated the status within 48 hours and I was able to start the exchange process.
I ordered two pair of clear reading glasses. I got only one pair colored for sun glasses.
I have sold my house and am moving how can I get the correct order sent to my daughter ASAP at
2521 oak alley blvd.
Monroe LA *******
United States
Hi Bessie,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Meanwhile, your glasses are in transit and en route to you. The tracking details are available at: https://www.glassesusa.com/tracking/search/
Yours truly,
GlassesUSA.com
It was very easy to order. I did have a hard time reaching out to a representative. I messed up on my prescription and tried to contact a representative. I reached out through email, phone and chat but it was automotive. My glasses were fine. The look really good I was able to get 2 for the price of 1. I would defiantly order again. Just please make sure that you check your prescription before placing the order.
Overview
GlassesUSA has a rating of 2.8 stars from 3,827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 9th among Eyeglasses sites.
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- New York, NY, United States
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Business History
The company primarily focuses on North America, but also accepts orders from 92 countries.
Around 40,000 unique visitors visit the website daily.
In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lillian,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. Our Customer Care Team will be reviewing the status of your order and will update you as quickly as possible.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com