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GiftRocketReviews 525

2.9
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GiftRocket Reviews Summary

GiftRocket has a rating of 2.9 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftRocket most frequently mention credit card, customer service and security team. GiftRocket ranks 7th among Gift Cards sites.

service
125
value
126
shipping
82
returns
65
quality
112
Wisconsin
1 review
0 helpful votes
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Gift Card
December 30, 2022

I was very pleased with the gift card I received from GiftRocket, not only can it be used at a number of restaurants & stores it can also be deposited into a checking or savings acct. Unlike other gift cards that can only be used at a specific place.

Date of experience: December 28, 2022
Washington
1 review
0 helpful votes
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Giftrocket is impressive
December 30, 2022

My daughter, who works at Amazon, gave a giftrocket money card printout for Xmas. Never heard of them and was wondering how difficult it would be. I'm 66 and not super tech savvy. Went to their site, super easy to understand and user friendly and I had my money in a day. Better than PayPal and Vennmo by far IMHO. Give it a try.

Date of experience: December 28, 2022
Arizona
1 review
0 helpful votes
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BEWARE!
December 28, 2022

I ordered two gift certificates GiftRocket. They charged my credit card immediately but never sent me the certificates. I tried contacting them by email and by telephone. No response. I now have to go through the process of cancelling their credit card charges.
GiftRocket is either a scam or a very poorly run company. In either case, the chances of you getting what you paid for, are slim.
BEWARE!

Date of experience: December 28, 2022
Gift R. — GiftRocket Rep
over a year old

Hi Ronald,

Apologies for the frustrating experience with GiftRocket. We'd be happy to help you resolve this matter directly. Please email support@giftrocket.com and a member of our support team will respond within one business day.

Hawaii
1 review
0 helpful votes
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So easy to redeem
December 29, 2022

This is the first time I received a GiftRocket online gift card as a Christmas gift. It was super easy to redeem I just followed the instructions & chose Amazon as my choice. The credit arrived immediately via email instructions & in no time I was able to redeem it & add it to my credit balance & start shopping. I will definitely be using GiftRocket in the future as gifts to others.

Date of experience: December 28, 2022
Indiana
1 review
0 helpful votes
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Best online gift card
December 29, 2022

Recipients can transfer the gifted funds directly to their bank accounts. This is an amazing feature! Highly recommend!

Date of experience: December 26, 2022
Idaho
3 reviews
2 helpful votes
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Tricked my daughter into purchasing a "gift card" for a certain business that would never accept anything they offer,I could have walked into a store and bought a gift card for much less and would have it in my hand plus it would be accepted anywhere visa/ mastercard are they border on a scam site

Date of experience: December 26, 2022
Gift R. — GiftRocket Rep
over a year old

Dear Sam,

Apologies for the poor experience with GiftRocket. All GiftRocket gifts are redeemed online, not at the suggested business. The recipient can choose from one of our available gift cards or transfer the funds to their bank account. Suggesting a business helps personalize the gift, but the recipient ultimately spends it as they wish.

If your daughter would like help selecting a gift card, please ask her to reach out to support@giftrocket.com and we'd be happy to provide detailed instructions.

Illinois
1 review
0 helpful votes
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So easy to use
December 26, 2022

I used gift rocket for a jeremiah joes e gift card for a friend. It was so easy to use, fast and secure. I will definately use them again.

Date of experience: December 25, 2022
Illinois
1 review
0 helpful votes
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Great Service
December 24, 2022

GiftRocket made it quick and easy to send
A Gift Card for a local venue The process was secure and the follow-up confirmation was on point.
I

Date of experience: December 22, 2022
Texas
2 reviews
5 helpful votes
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My brother sent me a $25 gift card. Giftrocket wanted my bank info, but I was not comfortable entering that. So I opted for an Amazon gift card, but there was an apparent error in executing that. The Giftrocket site said "look for an email", but that did not arrive. My brother canceled the e-gift. I think he will be lucky if his credit card actually gets credited. I think the good reviews might all be fake.

Date of experience: December 20, 2022
Louisiana
1 review
0 helpful votes
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Scam
December 18, 2022

I was gifted one of these a year ago and there is simply no way to redeem it. They keep the money and customer service is not helpful. This is a scam.

Date of experience: December 18, 2022
Gift R. — GiftRocket Rep
over a year old

Hi Ann,

Apologies for the frustration, we'd be happy to help you if you email support@giftrocket.com with a confirmation number or the email address you received the gift at. We look forward to hearing from you!

New York
1 review
0 helpful votes
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Gift card
December 17, 2022

I ordered a gift card for a Christmas present. They sent it via email,, I paid for it & printed it out. Then I get a email they canceled it,,, no explanation,,, I called & emailed everyday. No call back. The email just said the security team canceled it & can't give me an explanation,,,, the money was never taken out of my bank account.I will never use this company again. Very frustrating,,, no one ever calls you back & you get no explanation why I couldn't get my gift card. Very bad experience!

Date of experience: December 17, 2022
Gift R. — GiftRocket Rep
over a year old

Hi Kirsten,

Apologies for the frustration, we know this isn't the experience you were expecting to have when you purchased a gift through GiftRocket. Because of the way GiftRocket is regulated, we must occasionally cancel gifts for security reasons. Our support team doesn't have information on the specific reason a gift is canceled and can't provide individualized details when this happens. We wish you the best in finding a service that suits your needs.

New York
1 review
1 helpful vote
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Great
December 18, 2022

The best gift card experience I have ever used, better than physical ones! They are so outdated and I needed a nee

Date of experience: December 16, 2022
Florida
1 review
0 helpful votes
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Easy and convenient
December 13, 2022

Simple to do plus they give you an email option for immediate delivery. It was fast and easy to do. I will definitely use again

Date of experience: December 12, 2022
Massachusetts
1 review
1 helpful vote
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Waited for more than five days to receive an email to redeem my gift card, be careful, do not use this website as they keep the money for their own advantage to use it for days before giving it to you. The service is the worst; all you can do is send an email to the support and keep your finger crossed to contact you back. I will never use it, and I asked the institute to not use it at all, and they agreed.

Date of experience: December 10, 2022
Virginia
1 review
2 helpful votes
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Scam company!
December 4, 2022

DO NOT use this company! It is a scam. Check out the many complaints filed against them on the BBB. Why hasn't anyone shut this scam operation down?!

My daughter gifted me a $50 gift card and when I go to redeem it say it can't redirect and they will email me. No email came. I emailed them twice and no response. Just like all the other 1 star reviews state.

How is this company still allowed to operate?! Shut them down!

Date of experience: December 4, 2022
New Mexico
1 review
0 helpful votes
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Greatness
November 29, 2022

Gifts that don't expire
Easy to use
Great response from email
No hassle
Easily accessible print out of coupons

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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Flexible gift
November 8, 2022

We received this as a gift and it was easy to use. We could pick a gift card that was already listed on the site or a lump some deposit. We enjoyed being able to choose where to use our gift.

Date of experience: November 7, 2022
Missouri
1 review
0 helpful votes
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Gift card
November 7, 2022

Very easy to use and I will be purchasing more in the future for friends and family for future birthdays and holidays.

Date of experience: November 6, 2022
California
1 review
2 helpful votes
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Scam
October 30, 2022

I spent $200 on giftrocket for a client who never got the email. I had to ask because I know she would have thanked me. I contacted giftrocket who confirmed it hadn't been used, so they cancelled the original one and allegedly resent it again. She never got that one either, so I contacted giftrocket who just says someone used it and that's all they can tell me. Caveat emptor. Will never use them again.

Date of experience: October 29, 2022
California
2 reviews
0 helpful votes
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GiftRocket Makes it Easy!
October 20, 2022

I recently received a financial gift from a friend via GiftRocket. Honestly, I had never heard of them and was a teensy bit suspicious. However, they made it so easy. I just clicked a button or two and confirmed how I wanted to receive my gift and the money was delivered into my account in the time frame promised. I also love that you have the option of selecting gift cards instead of a cash transfer.

Date of experience: October 19, 2022

From the business

With online gift cards and e-gift certificates to every business, GiftRocket combines the thoughtfulness of gift cards with the flexibility of cash. Email or print, perfect every time.


giftrocket.com
Mountain View, California, United States