GiftRocket has a rating of 2.9 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftRocket most frequently mention credit card, customer service and security team. GiftRocket ranks 7th among Gift Cards sites.
We were given a gift rocket gift card from our daughter for the help we gave her to care for her new puppy! A gift rocket gift card was perfect because it allowed us the option of literally tons of places in which to use it. Deciding where to use it was easy, fun and super helpful!
I would definitely suggest using gift rocket as an option to give which allows the person to select when and where to use their gift card!
Very Fast And also Customer care are always there to Attend to you no matter what... thanks... I got my Gift With no sweat
This website is so versatile at giving people what they want. You don't have to spend your money at Amazon if you don't want to buy you can it you do. You can ship local or you can sirens money straight to your bank accounts! It's really an awesome way to send money if that's your go to gift giving idea.
I received a gift card from a friend for dog sitting for her. It was so easy to use. I would definitely use it myself to send a gift card the next time I need to send one.
A colleague sent me a gift card, and it was sent through Gift Rocket. I never heard of Gift Rocket before, so I did not know what to expect when I opened it up. It was simple, easy, and amazing. It gives me the option to choose what I like, and let me say the options were great.
I love it and will use it myself
I have a gift card, according to them, now expired. I have proof from them in email that it wouldn't.
They sell gift cards to businesses that aren't even aware and keep your money and give you a gift card you can't even use. Customer service is a joke and won't help you or refund your money. DO NOT USE THIS WEBSITE!
Hi Krista,
Apologies for the frustrating experience with GiftRocket.
GiftRocket does not sell gift cards to specific businesses; GiftRocket sells cash gifts that the gift sender can personalize by adding a suggested business. The gift recipient then deposits the funds into their bank account and can spend the money as they wish.
After investigation into your case, we can see that your gift was refunded on 4/28. Your funds will be returned to the original method of payment within 10 business days.
I tried purchasing twice and they continued to keep canceling my orders with explanation of why. I will never use this service again
Hi Cole,
Apologies for the dissatisfactory experience with GiftRocket. Due to the way GiftRocket is regulated, we're unable to share the reason for gift cancelations. Canceled gifts are automatically refunded; you'll see the refund post to your card within seven business days. If the transaction never left a pending state, it will fall off your account within seven business days.
I ordered a gift certificate from Gift Rocket for my daughters birthday. They sent an email to her on her birthday but she could not open the attachment/certificate. Since you can't contact a human being at Gift Rocket, I sent an email to their customer service. Two days later, they sent a email to me saying that my daughter must change her cookies settings on her computer which accomplished nothing. In my opinion, Gift Rocket is a sham and a rip-off.
Dear Chris,
Apologies for the frustrating experience with GiftRocket. While trouble accessing gifts can be due to browser extensions or caching issues, if you'd like us to troubleshoot further we'd be happy to do so. Please email us at support@giftrocket.com with a description of the difficulty and steps taken to correct the problem so far and we'd be happy to investigate. We recommend email for faster support service, but if you'd prefer to contact us via phone you may leave a voicemail at 1-800-443-8762. When leaving a voicemail, please be sure to include the email address associated with your gift or your order confirmation number.
I was given a gift via Giftrocket after participating in an interview for a class. What a great idea! I received a nice "Thank you" gift card but I got to CHOOSE where the gift card was from. Super easy process to select my gift card choose and it was delivered to my email inbox within 24 hours...fast like a rocket :) I'll definitely use this service myself. What a great idea!
I recently received a gift through GiftRocket for my bday. This is my first time and I love it! It offers the flexibility of choice and is super easy to use. I highly recommend.
I recently received a gift card via GiftRocket. I had never heard of this company before and I was dubious of how it would work out. I am 75 years old and I am always afraid of being scammed. I am also only fairly literate on the computer so I was a bit intrepid as far as how I would be able to claim the gift. It was easy peasy even for this old timer to access the site and pick my gift. The choice was excellent and they even let you simply transfer the amount to your checking account. Because of my age and fear of scams, I chose to skip the money transfer and simply pick a gift card from their lengthy list. After making my choice, GiftRocket said it could take up to 2 days to receive my gift but it was only about 3 hours. All good and I would definitely choose them to give a gift to a friend or relative.
Very easy site to use for gift cards. E gift card delivered to the intended recipient very fast. Small fee for using site but overall awesome site to use.
This was my first time using GiftRocket and it will now be my go-to when sending out gift cards to my friends and family! There is a wide selection of gift cards to choose from (restaurants, online shopping, grocery stores, etc.) or you can choose to directly send the gifted amount to your bank account. It was so easy and my gift card was in my email within 2 days of selecting it!
I used this website for the first time to send our granddaughter a birthday gift. The website is easy to use and our granddaughter immediately received her gift on the day. No package to wrap. No money spent on postage. No wondering if she would receive her gift on time. Will definitely use again.
I received this as a Christmas gift and I thought it was a great idea! There were many companies to choose from and I got my gift card the next day
I sent a gift card through gift rocket on 13/21/22. The order was confirmed with a confirmation number and my American Express Card was charged for $107.00. The recipient still has not received the gift card to her email. I emailed gift rocket and also called and left a voicemail. No response! Now I have to dispute the charge in a long drawn out process with American Express. The worst part is the person never received their Christmas gift. I would not recommend using gift rocket... I feel like it's a scam. Gift Rocket explain yourself!
Dear Roseann,
Apologies for the frustrating experience with GiftRocket. We'd be happy to look into this issue for you, unfortunately we're unable to see your contact info via Sitejabber. Please don't hesitate to reach out to us at support@giftrocket.com if you haven't yet and we'll work with you directly to resolve this issue.
Don't send this if you want your recipient to be able to use the gift right away. It takes 5 to 7 days to receive the gift they chose either as an eGift card or bank transfer. You can't reach anyone at customer service for assistance either.
Dear Jennifer,
Apologies for the frustrating experience with GiftRocket. Depending on the method of redemption, gifts should be available to use within 1-4 business days. Gift cards should be available within one business day and bank transfers can take 2-4 business days depending on the timing of the transfer and the individual bank. If you experience a longer than normal wait time, please contact us at support@giftrocket.com. We're happy to look into possible causes of the delay and provide more insight based on your specific circumstances.
GiftRocket is a new type of gift card that works for any business. It combines the thoughtfulness of a gift certificate with the flexibility of cash. There's no card to carry, and if the recipient doesn't make it to the business, they can spend the money on something else.
We recently purchased 6, $50 gift certificates to a local restaurant for family members. When they went to redeem their gifts, they were asked to provide their bank account information - which, of course, they did not feel comfortable doing. In addition, we paid $4.50 EXTRA for each certificate. Bottom line, it was embarrassing for us and didn't work out for them.
Dear Kelly,
Apologies for the poor experience with GiftRocket. All GiftRocket gifts are redeemed online, not at the suggested business. The recipient can choose from one of our available gift cards or transfer the funds to their bank account. Suggesting a business helps personalize the gift, but the recipient ultimately spends it as they wish.
If your family members would like help selecting a gift card instead of a bank transfer, please reach out to support@giftrocket.com and we'd be happy to provide detailed instructions.
Answer: Hi Bill, Thanks for reaching out. Please email support@giftrocket.com with the code you're referring to and we'd be happy to investigate.
Answer: Hi Marjorie, Please email us at support@giftrocket.com and we'd be happy to send along instructions on how to redeem your gift.
Answer: Hi John, Thanks for reaching out. 1-2 business days excludes the weekend, so if you initiated a transfer on a Friday, you should expect to receive it by Tuesday. If you haven't received your transfer within this timeframe, please feel free to reach out to support@giftrocket.com and we'd be happy to help.
Answer: Hi Janine, If your purchase is canceled you'll receive a refund within 4-10 business days depending on your bank. If you don't receive a refund within this timeframe, please email support@giftrocket.com and we'd be happy to help.
With online gift cards and e-gift certificates to every business, GiftRocket combines the thoughtfulness of gift cards with the flexibility of cash. Email or print, perfect every time.
Dear Amanda,
Apologies for the frustrating experience with GiftRocket.
The GiftRocket Prepaid Gift is a cash-equivalent gift redeemable through the GiftRocket website. It is not a gift card that is accepted by third-party merchants and is not covered by the CARD Act. The term of the gift is clearly stated at the time of purchase as well as in GiftRocket's Terms of Service.