GiftRocketReviews 525

Ordered a gift card as a Christmas gift without reading fully how it works. Once transaction completed and I realized that the card had to be redeemed through their site and could not be used in person at local business I immediately sent an email request explaining my error and asking to cancel. Received a response promptly, transaction cancelled that same day so charges never hit my credit card and I received a very nice separate email with a thorough explanation as to how their site works. While I have no future need to use their services I was very pleased with their customer service. I believe people are not fully understanding how the site works before using it and are causing their own problems as I did. Don't blame the company, read, read, read!

Gift Rocket highjacks the restaurant websites -- It is a huge rip-off. If I could give minus stars I would. The restaurants do not approve. They have their own gift certificates and you do not have any fees charged to your account. Put them out of business. It took me all morning to find a phone number and finally get a credit or at least they said they were going to credit me. Have not seen it yet. The charge went through my account immediately. TOTAL SCAM is RIGHT!

I ordered a gift card on Dec. 12th, and the money was withdrawn from my account. So far, I have yet to receive it! It's supposed to come in an e-mail. I have sent an e-mail to the company like he recording says, but haven't received any response. So, I'm waiting. This is a Christmas gift for my daughter! I will be going to the Better Business Bureau about this company if they do not step up and do the right thing! I will update on this site if this company honors its commitment. I think seven days is a bit long to wait for an e-mail!

To bad there's not a zero on this chart for my review. There's no way to redeem your gift unless it's for an amazon gift card. It says to enter acct, or credit card # however the info in order to redeem but the info is rejected. They don't answer emails, and ph number for the business no live person only a recorder. Sad that this day an age people are still engaging in deceitful business practices. They charge 5$ for the purchase of the gift card so even if you file a claim with your bank or credit card & the transaction is despite's they're still making money. 5$ from less say 1000$ dissatisfied customers is still 5000$. Stop this company from making money!

I wanted to send a gift card in appreciating to a special person. I had NO idea what they liked, and I began my search. I Googled gift cards and GIFT ROCKET came up. After reading about this new way of gifting, I was sold. I completed the submission, and the person I sent it to was thrilled! She was able to select an Amazon gift... which I would never have thought of! She was very happy, and so was I! Thank you Gift Rocket!

I tried entering the Credit Card information and Gift Rocket rejected the Visa Card information. It's not like Visa is known as a third world company. I entered my checking account information and received and email that the deposit failed. There is no rating lower than one star. I will call my Daughter and see if she can get her money back. This was a Father's Day Gift so my Wife and myself could go out to Dinner. McDonalds anyone!

At the request of a representative from Gift Rocket, I did resubmit the request for funds from the Gift Card and it did go through to my checking account on the second try. I have raised the rating from One Star to Three Stars, which is only fair.

It's only fair I give a follow up review, that Gift Rocket does work. I am not pleased with the process because I do not like giving out personal information over the Internet.

I have received a giftrocket in the amount of $1000, redeemed Monday and should have had it deposited in my bank account by Friday. Wednesday evening a cancellation email was sent. Gift rocket cancelled the transaction due to security issues and was told to find a different way to make this transaction happen. Well Gee thanks, I was counting on that money. After getting my bank account in for, name and all they can't do it. Do yourself a favor and open ul a Paypal account to send money to a friend of family member. Giftrocket makes u wait for days, they have very high transaction fees, inexistent phone costumer service ( I called and a robot asked me if anyone in my household was over 50 and that I will be entered to win a cruise and they hung up on me). Take time to read the positive reviews, they look like bull$#*! to me, all long and seem to advertise the site heavily. I will never recommend this site to anyone and I hope it gets shut down.

Good idea in concept, if we were in the year 2008. Hefty charges, misleading affiliations, and really crappy customer service.

My boss got me a gift card a few weeks ago, he didn't realize he was buying a money transfer with a designed "e card". Customer service did eventually get back to him regarding the fees and slow money transfer/options.

Overall crappy experience, and will not use again. I am surprised this company even exists. If it were not for the false affiliation through yelp, we never would gotten this.

I ordered a $50 Market Basket card for a friend in need I kept the "receipt" and sent her a copy as well. She tried to redeem it wouldn't work so called. She was left on hold and ended up calling three times. I then called many times always hearing a LOT of noise and Indian accents in the back. Indian accents every single call I made which was six. Got the run around and as of now working on getting the BBB involved. DO NOT DEAL WITH THIS "COMPANY"!