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GiftRocket Reviews Summary
GiftRocket has a rating of 2.9 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftRocket most frequently mention credit card, customer service and security team. GiftRocket ranks 7th among Gift Cards sites.
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It is so easy to send money to my grand kids and any one else I need to send. When I receive funds, they know right where to send it with the click of a couple of buttons.
It is inexpensive and anonymous if I need it to be. Awesome service.
Had no trouble, normally I do not like to do any money transactions on the internet but I hope this is totaliy secure and cannot possibly be hacked, I don't really like putting my bank info on the net
I supposed to receive a 40$ gift card in the mail which I never received it. I emailed customer service and asked them to cancel previous one and let me redeem the new one. They swiftly replied and solved the problem. Thanks, GiftRocket!
Used it towards a Christmas present and it worked great...
I have been having enjoyable experiences with the results of GiftRocket. Thanks. I would definitely recommend this site to anyone. If you are in doubt just check it out and see your results yourself. If you don't like it, there is no loss on anyone's part.
My mother in law and my husband's aunt and husband each gave us gift cards to what they thought was our favorite restaurant. Turns out that unless I am willing to give up my bank account information, we can't use this gift to eat at our favorite restaurant. This is really misleading and I am not happy. We will provide our bank information but please be warned not to use this site.
My son gave us what he thought would be a $50.00 gift. We needed to give up our bank info or choose another gift card. The gift cards werent great choices for us. I would NEVER sent someone a gift through GiftRocket. It truly sucks!
Sorry for the confusion Lanette! Please drop us an email at support@giftrocket.com and we can help out with some more options or cancel/fully refund the sender.
As a note, we like our cash gifts better in part because there's no certificate to carry or risk losing and never any leftover or unused funds (regular gift cards are lost/wasted at about 30%!), all with the personal touch of a gift card/greeting card.
We also use the most up-to-date, bank-grade encryption technology when dealing with personal information, as well.
I was led to believe that I could purchase a gift card to one of my father's favorite restaurants. However, that restaurant was not in the list of possibilities, a list I only saw after paying. I had to put the money back into my own bank account minus the $12 they charged for a service fee.
Sorry for the confusion Bob! Please drop us an email at support@giftrocket.com and we'll fully refund that $12 service fee for you.
As a note, we like our cash gifts with a 'suggested use' better in part because there's no certificate to carry or risk losing and never any leftover or unused funds (regular gift cards are lost/wasted at about 30%!), all with the personal touch of a gift card/greeting card.
Sorry this may not have been what you were looking for this time, but hope you'll give us a shot when gifting (perhaps via email or for a last minute gif to someone e-commerce friendly) in the future!
Don't use. Mislead to believe I could buy a gift card to a local theater in town and print off at home immediately. Received an e-mail saying that I could either deposit the amount directly into my account or choose to apply it to another brand's gift card. Attempted to apply to AMC theaters and have not received an e-mail with the money as of yet... Also charged a $3.80 service charged that would not have been applied had I just used the brand's direct website. Don't fall for it. Avoid it.
Sorry for the confusion David! Our security team likely realized you were confused about the gift and sent you an 'Action Required ' email to see if you'd prefer a full refund. Please drop us a line at support@giftrocket.com either way to clear up any confusion, as well.
- GiftRocket Team
Yes, as other has documented, you are initially lead to believe a specific gift merchant's certificate is available only to learn that following a deposit into the recipient's account, funds are available OR you
Can select another merchant. Guess what - that can take days!
Won't be using every again...
Hi Kris! Sorry for the confusion! Please email us at support@giftrocket.com and we can process full refund if GiftRocket wasn't exactly what you were looking for.
Don't actually provide a gift card to the desired establishment. Then charge you 12$ fee which you don't know about until you are have paid!
Might have as well give a check or cash to the recipient...
PS Have offered to refund my fee... but this still does not make sense for me
Sorry for the confusion here David! Please email us ASAP for a full refund. We'd never keep a fee for a gift you didn't want. As a note, people love our cash gifts with a suggested use because there's no certificate to carry or risk losing and never any leftover or unused funds (regular gift cards are lost/wasted at about 30%!), all with the personal touch of a gift card/greeting card.
I really like your company, I really like that I got a gift card to use at GameStop thank you very much
It was very easy to send and receive money! Very happy with the customer service! Would definitely recommend to any friends and family trying to send money this holiday season!
Have got the expected result in short time... 100% satisfied. Thanks. Have to use in future. Please find my best recommendation for use.
It was prompt and fast I love it will definitely use again. There was a multitude of choices. I never felt pressured. It was definitely a great experience.
GiftRocket is a good trustworthy business. I received my money via direct deposit in the time it told me I would! Looking forward to using it again when I earn another 10,000 points on Achievemint and get awarded $10! For it!
It was easy to use and didn't take a lot of time. Enjoyable experience. We will see if the card I received works in the store. Thanks again!
I was both Pleased and Excited to receive my GiftRocket Gift card.
The survey was easy and entertaining.
Looking forward to more opportunities.
I will be using my Gift card today.
I wanted a McDonalds gift card for my teen but after I purchased I see that I got charged a processing fee and McDonalds isn't even on the list! Very misleading
Hi Tracey! Please checkout how GiftRocket gifts work here: www.giftrocket.com/how-it-works. They're cash with a 'suggested use'!
You can also ALWAYS email us at suppor@giftrocket.com to cancel for a full refund, or with any other questions, as well.
Sincerely,
GiftRocket Team
From the business
With online gift cards and e-gift certificates to every business, GiftRocket combines the thoughtfulness of gift cards with the flexibility of cash. Email or print, perfect every time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for the confusion Margaret! Please drop us an email at support@giftrocket.com and we can help out with some more options or cancel/fully refund the sender.
As a note, we like our cash gifts better in part because there's no certificate to carry or risk losing and never any leftover or unused funds (regular gift cards are lost/wasted at about 30%!), all with the personal touch of a gift card/greeting card.
We also use the most up-to-date, bank-grade encryption technology when dealing with personal information, as well.