On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GiftRocket Reviews Summary
GiftRocket has a rating of 2.9 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftRocket most frequently mention credit card, customer service and security team. GiftRocket ranks 7th among Gift Cards sites.
We monitor reviews for authenticity
I didn't know what to get my supervisor, who is always getting me awesome gifts for the holidays. However, I knew of a particular restaurant that she likes in her area. Lo and behold, when I googled it, I found that I could get an online gift card, quick and easy. It was perfect!
Very fast response to questions and it was so easy to redeem. I got a response in less than an hour! Thrilled with the service and I will be back
Ordered gift card to my email address. The site said it would deliver the card by email within 2 hours. It's been 2 days and I still have not received the card.
Once I could find a specific business in a specific city. Now I am confined to giving cash because the website "cannot locate" any business in any city close by. This has changed from the past. Sadly, I won't be using this once amazing website, as the convenience has gone away.
There is a service fee of $15. Xx, basically for... sending you a layout of the gift card? It is not even a gift card for the specified restaurant, in my case Bourbon Steak. It states to the recipient it is "recommended" for the use at this restaurant. Might as well put that money into a traditional card to save yourself the service fee.
Hi Angela! Sorry to hear that you feel this way! If you purchased a gift and don't want it we'll certainly process a full refund for you. Just email us at contact@giftrocket.com!
As a note, we like our gifts better in part because there's no certificate to carry or risk losing and never any leftover or unused funds (regular gift cards are lost/wasted at about 30%!), all with the personal touch of a gift card/greeting card.
Our gifts are also sent via email in seconds, so they really are great when you're not standing next to someone and want something quicker and safer than sending cash in the mail.
Hope you'll give us a shot in the future, and feel free to reach out via that email with any other specific questions or comments!
First of all, I love being able to receive a Visa card as a gift option. Something that I can use any place that I choose.
Second of all, I had an issue with a Visa card that I let expire (my fault). I contacted Gift Rocket customer service, they responded quickly and once I provided them with additional information I was able to re-active my funds.
Thank You Gift Rocket for your service and the quality of customer service that you provide.
I highly recommend them.
After purchasing a gift card from Giftrocket, com they contacted me via email asking for a screenshot of my bank statement showing the transaction, or a picture ID of mine, otherwise they would cancel the transaction. As soon as I refused to do so, several purchases were made using my card. Luckily my bank canceled my card immediately after they suspected fraud. Save yourself the trouble.
Sorry for the trouble here Kay! Firstly, we do use the most up-to-date, bank-grade encryption technology when dealing with personal information and we've never had a data breach in our 8+ year history. Our security team also does it's best to make sure all charges are authorized to protect customer security. If you have any other questions or issues, please feel free to contact us at support@giftrocket.com as well at any time.
POST REVIEW UPDATE, 09/12/18: GiftRocket was true to their promise to refund; we received the full $50.00 gift amount and $4.50 processing fee today. I'm upgrading two stars, to three total, for responsiveness and follow-through. Please consider that there was no confusion or misunderstanding. Rather, a misrepresentation of what is advertised. Several people were inconvenienced. Particularly, the restaurant owner. Also, the cancellation was a surprise to us, as purchasers. Overall, not a good experience. But, we do appreciate GiftRocket for doing the right thing. Thank you.
My husband and I gave my parents a 53rd anniversary eGift card to a Turkish restaurant. They were embarrassed and inconvenienced, when the owner said he'd never heard of or signed up with GiftRocket. He honored the printed eGift receipt anyway, very graciously risking a $50.00 loss. Two days later, we received an email from GiftRocket stating the gift was cancelled, with a refund pending, though we had not yet contacted GiftRocket. It turned out the restaurant owner had. For clarity, the gift eCard itself says "Suggested at {restuarant name}." And, their website states you have the option of redeeming cash at a variety of businessess or at a specific one. We found GiftRocket through their online ad for this restaurant, at the owner's, ours, and our parent's inconvenience and expense. We now owe the owner the $50.00 grace he extended my folks, and are potentially out the $54.50, plus $50. To Amed. On a positive note, our parents found a new favorite restaurant, and we are wiser for the experience. Takeaway: Do your homework! Check out Yelp & Google when dealing with an unfamiliar online business. NOTE: I'll update either way, to give GiftRocket credit, if and when the refund comes through.
Sorry for all the confusion Danielle! Definitely drop us an email at supprot@giftrocket.com if you have any other issues, but that full refund will definitely be applied to the credit card used if you received a cancellation notice. We certainly hope you'll gift with GiftRocket in the future now that you know how our cash gifts with a suggested use work.
Sincerely,
GiftRocket Team
A very easy way for us to receive a gift. Convenient easy and convenient. Thank you so much. That is all of the review that I have to offer
It was easy to use and I was super excited when I received my email that my gift certificate was available to spend!
I received a GiftRocket certificate from a friend and loved that i could just choose to transfer the funds into my bank account to use on anything I wanted. The money was deposited smoothly and quickly.
First we got flagged for security then we received confirmation that it went through at the same time we received confirmation it was canceled. When the gift card was received it wasn't intuitive enough for that party to figure it out. Frustrating and a waste of time. It would have been less of a hassle to drive to the store, buy a gift card and hand deliver it. Sad.
Thieves - this is a fake website. Sick people! Fraudulent website. DO NOT USE
Beware beware beware beware beware!
Hi Ally - If there's an issue we can help with, including specific questions, updating a gift, or even canceling/refunding a purchase, please drop us an email at support@giftrocket.com ASAP! We do have a FULL satisfaction guarantee, as well, so they'll definitely be able to help you out with any issue you may have.
My son gave me a $200. Gift Certiicate for Mother's Day to use for tickets to Hamilton, but since I couldn't get tickets to the Fox, I exchanged them for tickets on Southwest, which was extremely easy. It was very easy and simple, I will certainly use GiftRocket myself. Thanks, Jan.
SCAM SCAM SCAM SCAM SCAM! This is no giftcard to any eatery. All this is is a scam to get your money thinking you are actually buying a gift card. You are NOT! Don't waste your time.
Sorry for the confusion Barry! We do have a 100% satisfaction guarantee, so please drop us an email at support@giftrocket.com if you need a full refund. As a note, we like our gifts better in part because there's no certificate to carry or risk losing and never any leftover or unused funds (regular gift cards are lost/wasted at about 30%!), and we include a check box at checkout to make sure the buyer knows exactly how our gifts work, as well.
I'm definitely hooked. It's so fast and easy both for me to send and for my recipient to redeem - they don't have to keep track of a physical card.
I work for a restaurant named Frank Papas in St. Louis. We are a locally owned mom and pop restaurant. I had a to turn down a 100 gift card from this website from one of my tables. DO NOT USE.
Sounds like the gift recipient was confused here Jason, and sorry for any inconvenience caused! As a note, GiftRocket gifts are cash gifts with a 'suggested use'. Most businesses like being listed, since they get free customers with cash to spend at their business, but feel free to email us at support@giftrocket.com if you'd like Frank Papas to no longer be a choice as a recommendation for our gifts.
I received a substantial gift through giftrocket for my participation in a focus group. Although I was hesitant at first to put in my bank info, the transaction was safely finalized 2 days later. There may have been a charge on the sender's end, but nothing on mine -- super easy to receive.
Make sure you read befor purchasing. I sent myself a card just to see what my son would be receiving. You do have option to get gift card from a few select places otherwise you have to enter your bank account number to get cash transfer. Go on Amazon they offer better selection.
From the business
With online gift cards and e-gift certificates to every business, GiftRocket combines the thoughtfulness of gift cards with the flexibility of cash. Email or print, perfect every time.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David! Sorry for the delay! Please email us at support@giftrocket.com and someone will assist ASAP! I'm guessing it's caught in a filter or separate folder, and they can easily provide the info you need via email very quickly. Thanks!