The company enjoys a generally positive reputation, with many customers praising the quality of products, timely delivery, and effective communication throughout the order process. Satisfied customers frequently highlight the uniqueness and appeal of the items, contributing to repeat purchases. However, some negative feedback indicates issues with customer support, particularly regarding technical difficulties with product creation and inadequate responses to inquiries. While the majority of experiences are favorable, the company may benefit from improving its customer service responsiveness to address these concerns and enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Had to pay £11-60 customs duty at our post office, before I could receive this item! The verses on the necklace was so small you need a magnifying glass to read them. Total waste of money!
First, they sent the wrong item and then when I washed it, almost the whole picture washed away. Very disappointed.
So happy they did great job on mug. The photo i uploaded i of my fur baby. Was awesome. Great customer service. I will buy more mugs. Thanks so much. Luv my mug
Took forever to get the product! Then they sent the wrong product! Then when I contacted them about it, they are now ignoring my emails! This place is a big rip off! And the product is carp! DO NOT DEAL WITH!
Can you explain why you are NOT responding to any emails i send please, i made an order on the 7/11/17 customer service was good until the funds had cleared in my account and now NOTHING, this was after a guaranteed delivery estimate?
Bought a celiac warrior bangle. Would be embarrassed to wear it... compmete junk. Looks like something out of a Christmas cracker. Also had to pay £11.00 customs fee before the post office would deliver it... Customer service is a joke.DO NOT USE this company
All items come from China - I travel to China at least a dozen times a year and deal with vendors there all the time. Their vendors are the worst, packaging is a joke (one seller had their customer sent items in UNDERWEAR packaging)... and WHO EVER HEARD OF A COMPANY THAT HAS A ZERO RETURN POLICY! This company should be investigated by the Federal Trade Commission...
The necklace I purchased looked very nice in the Advertisement but the real product, that I received 18 days after ordering, was seriously only good enough as a Keychain
Lol just ugly and embarrassing product really
I would bet this place will not be around in a few years or at least I hope.
It would of maybe been worth $5 not the $39 I spent
Do not try and return item. Although their return policy says full refund no matter what the issue, they will not let you return the item.
Repeated e-mails always return robot answers. Worst customer service ever. A total waste of money.
I cant believe I ordered 2 of the pendant. They were a piece of $#*!. Poor workmanship. Could not have been worth over $2.00 I paid over $30.00 each. DO NOT ORDER anything from there people. I threw mine in the trash. I guess you can't trust some palaces
They claim GearBubble Pro is "The Most Powerful eCommerce Platform Ever Built"... which couldn't be further from the truth. This is a poorly designed and executed software development by a salesman, Don Wilson, owner of GearBubble. His goal is to make more money for his team by signing people up for an ecommerce platform that is 10x worse than Shopify, BigCommerce, or any of the major brands that are actual software development companies. This GearBubble Pro review may sound biased, but I tried the free 14 day trial for a few days and it's terrible... I just had to cancel.
I ordered a necklace for my daughter and then had to pay an added £11.68 charge at the post office.
I have e-mailed them twice about it, but it's customs so not there problem.
What a joke! Never have I ordered something been charged extra postage and then been told not there problem.
I paid for the postage/shipping with my order. I don't expect to have to pay double it again..
Ordered mugs 6/8/17 and paid for faster delivery, still waiting! Emailed several times only to receive automated replies. I have asked to cancel my order and a refund, getting nowhere with that request, just automated replies stating would get a response within 6 business hours, NOTHING HAPPENS
Rip off, do not use them.
I have bought multiple items from Gearbubble with no problems. I had to exchange one item because the size was smaller than I thought. They exchanged with no questions asked and I got to keep the original shirt ;)
The chain I got with my pendant after 2 days is now black. I'm pleased with the pendant but not the chain. I now have to look for a chain. More expense
Would never buy from them again.my advice is stay well clear
Ordered a pendant for my wife's anniversary. It took over a month to come, which meant we missed the anniversary. They said they couldn't issue a refund until the item had been returned to them. Duh! If I had the item, the refund wouldn't be necessary! Do not order from these people.
No do not order from here. Ordered a personalized mug and received the wrong one. They said they would ship a new one but I never received it. No answer to any of my emails. Ripoff
Low quality supports from China, talked with them and from the photo they are kids... Once requested 50$+ and they suspend my account. At 4 August i requested 24.99$ and today is 20 August and no money received and just got a mail saying and this account is suspended. DON'T TRUST THEM!
I order nickles for my wife and they didn't deliver at all, but they told me the shipped which i never get it
Cannot fill orders in a timely fashion! Stay far away. Got excuse after excuse and after the guaranteed ship time they still couldn't give me a date.
Answer: Thanks for the compliment! We really appreciate it!
Answer: I didn't request anything special to be written on it
Answer: Hello Amy, Please contact me at support@gearbubble.com and put Attention: Nicole in the subject line, and I'll help you as we can't find any orders under that email. We apologize for the inconvenience. Regards, Team GearBubble
Answer: Hello Tammy! Are you asking what items you can sell with us or what you can buy as a customer? For selling, you can go to https://www.gearbubble.com/, scroll down and click "Become a seller": http://prntscr.com/r0tvqz. The signup is free. Once you confirm your account, you can check out the account and click on "Launch Product" to see what we have to offer. If you would like to shop, just click "Shop" at the top of the page and pick a category to browse.We hope this helps. Regards, Team GearBubble
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