GearBubble Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of products, timely delivery, and effective communication throughout the order process. Satisfied customers frequently highlight the uniqueness and appeal of the items, contributing to repeat purchases. However, some negative feedback indicates issues with customer support, particularly regarding technical difficulties with product creation and inadequate responses to inquiries. While the majority of experiences are favorable, the company may benefit from improving its customer service responsiveness to address these concerns and enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered a necklace for my wife for Christmas just arrived at the local post office instead of it being delivered I received a card saying can't post your parcel as I have to pay a further £11.00 for it then they will let me have the item that I've already paid the agreed price it is totally a disgusting practice on searchable side judging by the amount of complaints here they have cheated hundreds of pounds of customers and if everybody looks into getting money back should all club together disgusting
Was a real disappoint for my sister as this was her Christmas gift. Put in the hot beverage and only 1/4 the partially changed and another part couldn't begin to tell you what that was supposed to be. Also was waaay late on delivery... 25 days! Now I; m trtying to get a refund... reading the other reviews not looking promising. Will probably have to file thru Paypal
Will they credit me for 2 shipments? I had to pay US/Cdn exchange on all 4 shipments. I ordered in good faith. I am retired on a fixed income. I have been ripped off!
Ripoff. Necklace for my daughter never arrived. Apparently hasn't been made yet. Look at all these bad reviews. I bet if and when it does arrive, it will be a piece of crap.
Very disappointed. Ordered a gift for Christmas that should have arrived based on the shipping timeline promised. When it didn't show up by the 27th, contacted them and was told that it hadn't shipped yet since they were busier than expected... Since we will not be at this address passed the 1st and she couldn't guarantee that it would be shipped by then, had to cancel.
"Viking" necklace didn't arrive. Emailed after 28 days. Kept stalling. Eventually refused replacement / refund. Said it was outwith 30 day "Policy"! A**holes.
So i order my personalized mug on Dec 7th. I finally get it after christmas on the 26th. I have myhusband open his now late christmas present. I look what hes reading and i see its not what i ordered. So the mug i received is someones order of their passed away pet.
Ordered the rescue mug for my fiancee for Christmas and couldn't be more happier. The picture I downloaded came out perfect on the mug. The mug itself seems to be of high quality. Customer service was A plus throughout the whole process. Would highly recommend gear bubble!
My order was to be here yesterday 12/23/17... it never came... I checked the tracking site this morning and the delivery date disappeared so I have no idea where my order is right now. Never, never again. If I could rate them less than 0 I would!
Don't buy from this scam artist. I ordered paid for it and have gotten the round around ever since. This Christmas 2017 I have been scammed 3 times. No more ordering anything from FaceBook vendors or anyone else that isn't well know. Stay away, you have been warned. One star for taking our money!
M. Rich
My mug came broken. The packing was terrible. There was only one thin piece if bubble wrap in a too large carton. The poor mug never had a chance I have not gotten a response on my email. Help.
I am so disappointed. The necklace for my daughter is nothing like the item I ordered. You can't read the writing. The company should warn customers about the customs charge. It's a cheap and nasty looking item.
Wow I thought I was the only one experiencing these outrageous time delays and lies This company is insane terrible anyone buying from this company after reading these reviews needs to have their head examined. Don't complicate your life trust me it's not worth it!
I did get my refund, finally, took 3x of chat. Make sure you do live chat so you can copy and paste the whole conversation like I did. This is a terrible company. Also, is it a coincidence that someone tried hacking my PayPal account after I made a payment to this company? I don't think so. Someone tried using my email and attempted to log in too many times to lock it. TERRIBLE TERRIBLE company.
So small you cannot even read the words - the chain is probably - at best - 10 cents from China - maybe less. Quality just terrible - so much in fact I will not even give the Son/Daughter necklace to my children - I threw them away from not wanting to be embarrassed. Picture and copy - very deceitful - well as I've said before - a fool and his money are soon parted - Signed, Fool
AD LIES AND SAYS YOU WILL RECEIVE ITEM IN 4-7 DAYS AND IT IS A LIE. A DAY OR TWO AFTER ORDERING, YOU WILL GET AN EMAIL SAYING YOUR ITEM WILL BE MADE AND SENT AND CAN TAKE UP TO 14 DAYS TO SHIP.
SO MUCH FOR CHRISTMAS.
This company is HORRIBLE! They are not customer service oriented AT ALL. They charged my card, and didn't ship anything! They claim it is in route, but have no proof of it. They will not refund or explain anything! DO NOT ORDER ANYTHING FROM THESE HACKS!
I ordered a necklace from Gearbubble but when I received it I had to pay a CUSTOM charge for the necklace coming into the country this was £11.61 I then got in touch with Gearbubble via email to complain and they told me they don't have any control over CUSTOM CHARGES which is true but my argument is they no you will possibly be charged for items going to different countries and don't inform you this could happen they are just happy taken your money. I would advise any one buying from Gearbubble to ask what sort of charges to expect if you are buying outside the USA
20 days No tracking code - Still not ship
3 time mail to support, CEO - Nothing change, nothing happen. Support all way said that will ship as soon as 1,2 day. After 8 days - Nothing.
Feel stupid why I'm not searching Review before give them money.
Low quality, looks nothing like the marking picture online. And their customer service is a non-existent, always "helping OTHER customers"/ Sorry I ever found these guys. I know these places exist, but did not expect to come across one that looked so legit (they are not).
From the business
I like #creativity, #entrepreneurialism, and believe everyone has a message in them.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members