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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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So far they have been great with obtaining the information I have and forwarding that to attorneys.
My intake lady made me move along feeling more comfortable without anxiety. She's very professional in hiw she handled my moody migraine by just being patient & helpful along the way. I truly thank u for that since ive had trust issues previously. God bless u for helping people like me
Thank you for taking the time to leave us a review. We strive for top-notch service and hope this was your experience with us. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888-488-0018 - Tariq
Pleasant processing my information an connecting me with legal team
Thank you for your 5-star rating. We strive for the best and are glad it shows! Take care and have a great day. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Lynette
They wouldn't help me 2 years ago when a surgeon goofed and put me in a wheelchair telling me I didn't lose it or die... So my daughter, 30, called them for help with disability and she has RP, blind in one eye and nearly in the other, MTHFR and throws clots from sitting, endometriosis with continued problems even after hysterectomy at age 15, hydradenitis with open sores, gluten allergy, IBS, migraines, depression, loctose intolerant and now bones are breaking spontaneously and do you know they told her to get a light duty secretarial job, that she was too young? So a light duty job sitting on the toilet from IBS, somebody to read the screen for her... boy what a bunch UPDATE they wouldn't help me for malpractice but now posting for slip and falls injuries - ridiculous
This is Tariq from the Client Experience team and I am sorry to hear the news. There are many reasons why we cannot assist with a case, but it certainly does not mean that there is no case. We urge you to reach out to another law firm to try to get your matter resolved. We appreciate you considering us and wish you the best of luck. (cx@forthepeople.com / 888-488-0018)
It was very amazing and also the very best staff that was very helpful to me and my family, also I've never been treated better as I was at this moment! And I want to say thank you all at Morgan and Morgan. Thanks again!
Thank you for your review! We wish you the best of luck with your case moving forward. Have an amazing day! Client Experience Team - cx@forthepeople.com / (888) 488-0018.
Very nice and helpful. Very quick with responding to my request for help.
Hi Mary. Your rating means a lot to us. We strive for top-notch service and we are happy to know it shows. I wish you all the best and hope you take care. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
My experience was very pleasant and they helped a lot.
Melvin, we take great pride in our reputation and thank you for this 3-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day!
Good they are very understanding and are good people and very nice and nice people and know how to get straight to the point
Shawn we take great pride in our reputation and thank you for this 3-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day!
Very helpful, gave very clear instructions an easy very helpful an gave clear information
Hello Tejuan, your rating means a lot to us. We strive for top-notch service and we are happy to know it shows. I wish you all the best and hope you take care. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630
Doesn't know how to answer the phone(case manager) you can't even speak to the lawyer. It took my case manager (Marlina Smith) 3 weeks to even put in for a request for the police report. The lawyer didn't know how to answer his phone, Marlina didn't know how to answer her phone. And when she did, she said she would have the information by the end of the week and give me a call and the call never happened. Very disappointed with this law firm and I will not be using them again.
This is Tariq from the Client Experience team and I am sorry to hear about your experience. Please reach out to me so we can locate your file to further assist. We strive for excellent customer service and if there is something amiss, we want to make it right. You can call or email me at cx@forthepeople.com or 888-488-0018 Looking forward to hearing from you!
Attacked by a dog. I was staying at my friend's house and he had to go to work, so I went out to go make food and noticed the dog had no food in his bowl and seemed hungry. I broke down a milk Bone and put it in his bowl. Then I had to walk past him because my room that I was staying in was in the back. Then I made the mistake of putting his head and he just attacked and was growling. I didn't know what to do because my hand was stuck so I pushed him away with my other hand where he grabbed my wrist.
Hi Ashley, I am so sorry this happened to you. We consider it an honor you have chosen our firm to assist you. We strive for excellent service and are glad to know of your experience so far. If you have additional questions or need further assistance, please feel free to contact us cx@forthepeople.com or 888 670 2630-
Muy buena atención rápidos y muy atentos en su proceso
Gracias por tus comentarios. Nos esforzamos por lo mejor y nos alegramos de que se muestre. ¡Qué tengas un lindo día! Tariq
Very pleasant to speak too and helpful. I'm feeling confident that no matter the outcome at least I was listened to.
Thank you Timothy for your review! We wish you the best of luck with your case moving forward. Have an amazing day! Client Experience Team - cx@forthepeople.com / (888) 488-0018.
Very helpful would highly recommend. Compassion not lost with this firm. They treat you like family.
Hello Lisa, Thank you for your 5-star review! We genuinely care about our clients and want the best service possible for them. We are honored to have been there to assist. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630.
The representative was very helpful and the interview went by so smoothly. -the representative explained everything patiently and was clear with the explanaciones. Made me feel comfortable and answered all my questions.
We appreciate the positive feedback. It means a lot. We will share this with the team! Thank you! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
I got a letter reference to a failed part in my knee replacement. They strung me a long asking different info. The always had to have immediately stop what ur doing & answer them. I contacted them as soon as I got the letter, after providing all the info. I got a call saying I don't fit their class action as the time frames are different in NY. How can they not want to fight a perfect fight, if His sent the letters out after the time frame that a perfect case. But Morgan is just too lazy to fight. If it fit in a class action suit well that's easy. $#*! the client. Dont hire these money hungry jerks
Very detailed and polite most definitely helpful I'm very happy to have your representation in my case. Thank You So Much
We’re thrilled to hear you had a positive experience. We’d love to learn more about what we did to earn it! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you! Tariq
She is great she explained everything did everything to make sure that I had everything done correctly and she was a good person with good communication skills thank you for everything have a great day will use you again and I will let other people know how good their people are responding to you
Thank you Antonio for your review! We wish you the best of luck with your case moving forward. Have an amazing day! Client Experience Team - cx@forthepeople.com / (888) 488-0018.
Great experience with expertise. Also happy with how well the rep handled the case information.
Hi Dwayne! We take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Got hit on passenger side of the car and hit head on dash board
Hi Lloyd! We know the stress of these difficult situations and we are very grateful that you have chosen our firm to represent you. Thank you for your review and hope all turns out well!. Client Experience Team - cx@forthepeople.com - (888) 488-0018.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Starr for your kind words. We will share this with the team. Have a wonderful day! Feel free to contact us at cx@forthepeople.com or 888-488-0018