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From the business
All Law Firms Are Not The Same. As America's largest Injury Law Firm, we believe you deserve to have the best life, so our goal is to get you best results as quickly as possible. For over 30 years, Morgan & Morgan has been fighting for the people and has recovered over $10 billion dollars for our clients. We have the resources to take on the biggest bullies in America: insurance companies know who we are, and more importantly, our results. A lot of lawyers never go to court. They’ll take the last best offer even if the case is worth 100 times that. Not us. Morgan & Morgan has over 700 attorneys who aren’t afraid to go to trial. If you win big, we win big. Let us fight for you. There’s only one Morgan & Morgan.
Morgan & Morgan Reviews Summary
The overall reputation of the company is significantly marred by a consistent pattern of customer dissatisfaction, particularly regarding communication and service delivery. Many clients express frustration over perceived neglect, lack of responsiveness, and inadequate representation, often feeling like just a number rather than valued individuals. While some reviews highlight positive interactions with specific staff members, these instances are overshadowed by widespread complaints about slow case handling and unfulfilled promises. This feedback indicates a need for the company to enhance its client engagement strategies and ensure that its commitment to serving clients is genuinely upheld.
This summary is generated by AI, based on text from customer reviews
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She was really helpful gave me all the help I needed answered all my questions
Great so far. All question have been answered as well.
Christina, we’re so happy to hear you had a good experience. Hope you have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
Great experience on the phone with Morgan n morgan
Joshua, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! CX@forthepeople.com - (888) 488-0016.
They were eager to help get her started with my potential case and had excellent customer service skills.
Hi Sarah! Thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630.
After 2 separate attempts from someone trying to change my father's will to benefit themselves, that person managed to cancel the policy leaving me, my brother and sister with NOTHING after my father paid premiums for DECADES. This was a policy for 1 million dollars. They will fight big insurance companies if it is an open and shut case. If is a difficult case, don't bother with these guys. Not looking out for the little guy. $*******. 00! Seriously? The insurance company knew it was happening.
Hello William, Thank you for your feedback. We are sorry to hear of your dissatisfaction regarding your consultation with us. There are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so. Have a good day. Client Experience Team - cx@forthepeople.com/ 888-670-2630
Well my half sister had gotten control of the money and everything else while I've been in prison for the last 6yrs and hasn't one time called tryied or why can't I get a hold of her, plus I have 2 sisters that he left stuff to and money that there kids are in title to also, please I need your help Jay.
Thank you for reaching out Jay. We cannot give legal advice in this forum, however we would love to help but would need more details about your situation. Can you call 1-888-340-1780 so we can get you connected with someone who can properly review your potential case? We look forward to hearing from you soon!
Muy buena atención e información sobre una caída q tube
¡Gracias por tomarse el tiempo para calificarnos! Nos encantaría saber más sobre lo que hicimos para que fuera una gran experiencia para usted. Si tiene la oportunidad de actualizar su opinión, ¡háganoslo saber! Puede comunicarse con nosotros en CX@forthepeople.com o llamando a nuestro número (888) 488 - 0018. ¡Gracias! Judith - Equipo de experiencia del cliente
Great great need my disability going times is hard for me
Monika, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630.
Thank u for helping me with the case. Really helped me when I was not financially in the state to pay for the outcome which I did not cause.
Thank you so much for rating us. We’d love to learn more about what we did to earn it! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you!
I want to talk by a pitbull. I contacted these people and asked them to pursue a case against the owner. They sent out supposedly three request for homeowners insurance and since they didn't get a response they were very lackadaisical on responding to my request to have a statement sent to my insurance company saying that they had dismissed my case. Because it took so long for them to say that they couldn't be bothered to pursue this case any further, it's screwed up all of my insurance because they said that I had a second insurance company which was Morgan and Morgan supposedly. So to this day I still have a problem trying to pay off from this attack. The attack was in March 2022, it is now October 2022 and the case is still not resolved through my insurance company because of the delay that they put on this. They refused to give me the corporate office number when I kept calling them. And the only reason that they did send out a letter to me it was that I called them maybe 10 times in one day. Very shady company.
This company is absolutely ridiculous. I had a customer service rep call me in regards to a possible consultation with an attorney and she asked me 5 questions (if i had kids and if i was married were 2 of them). She asked 3 questions about my case that i want to obtain an attorney for and she said she would submit it (without majority of the details). She then told me less than 30 seconds later an attorney reviewed it and we cannot take your case. I stated that is impossible that an attorney received my case within less than 30 seconds and minor details and declined it already. I asked her how that works due to other attorneys gathering alot more info and them taking up to 7-14 days to read through an entire case and decide whether they can or not. It just showed me the type of company i would never be comfortable representing me and my case in court if this is how bare minimum they work with just simply gathering information and how sloppy their customer service reps work and how they worked just in deciding if it will even get a consultation. Never spoke with an attorney only a customer service rep who barely knew what questions to ask and literally read off a script of what to say, while saying "oh im so sorry this happened to you" literally every time i answered her questions. Even the one about if i was married or if i had kids. This is absolutely ridiculous and disappointing that a big company like this runs this way. I cant imagine how many people they turned away that actually had a great case and needed the help. If i could've given them 0 stars i absolutely would have.
Hello Vee, we are so sorry that we were not able to help you with your case. We strive to help everyone that we can, but there are many factors that go in to determining whether we can take on a case. We do not turn down cases lightly, and please know that while our firm was unable to assist you, this does not mean your claim lacks merit, or your injuries are not valid. If you feel you didn’t receive sufficient attention to your claim, please reach out to us. Mike - cx@forthepeople.com / 888-670-2630.
Very positive after speaking with Jack Cook. We are still in the exploring process.
Barnett, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! – Mike
Great consultation and informative information can't wait to get started
Thank you so much for rating us. We’d love to learn more about what we did to earn it! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you! Mike
I was assisted in starting the process in a timely manner with direct instructions.
Thank you so much for rating us. We’d love to learn more about what we did to earn it! Feel free to reach out to our Client Experience Team at CX@forthepeople.com or call us (888) 488-0018. Thank you! Mike
I felt very comfortable and understood. Questions I asked were answered and explained to me.
Laurie, thank you so much for the positive rating. We’re always happy to see our client’s satisfaction with our services and wish you all the best. Should you have additional questions or need further assistance, please feel free to contact us at cx@forthepeople.com or 888 670 2630 – Mike
Quick and easy made it very stress free with my case
Thank for reviewing us! We will make sure to share this with the team. Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
The representatives were very patient and informative.
Katrina, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! CX@forthepeople.com - (888) 488-0018.
Wonderful experience it was a long questionable package and time consuming but I'm glad I was able to get the process started and I'm praying for an approval
George was very professional and took his time explaining everything.
Thank for reviewing us! We will make sure to share this with the team. Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
So far it been pleasant experience, friendly and not pushy at all.
Thank you for your kind words and review! We wish you the best of luck moving forward. Have an amazing day! Client Experience Team - cx@forthepeople.com - (888) 488-0018.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Journey, we take great pride in our reputation and thank you for this 5-star review! We know in today's world that everyone is extremely busy, so just taking the time out of your day to leave this review is important to us here at Morgan and Morgan. I hope you have an amazing day! – Mike