FlowerAura Reviews Summary
FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 8th among Flower Delivery sites.
Instant Feedback
Delivery was too late as per schedule delivery time.
Love And Peace flower bouquet & Fluffy Bunch teddy bouquet was too good, presentation, freshness of flowers and quality of teddy was good.
Ordered Black forest cake as well, it was the worst part. Not even Black forest its just a simple chocolate cake without any presentation on cake.
Cake completely spoiled our b'day celebrations. And finally ordered from local bakery. No birthday card along with order.
This what they admit: delivery boy delivered a wrong cake.
Placed an order for a cake, flowers and a gift card and they assured me that it will be deliverd on time but after long late hours and so many calls they deliverd something different flowers was of different colour cake was different and no gift card attached even not my name and i paid 280 extra for real time delivery. One thing i suggest you never go with those fruads. They are playing with immotion, feeling. I wish they could understand that.
#RIP flowerAru#
Dear Shahid,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
One humble suggestion pls dont ever ever order anything from this website... on last mother day they delivered a wrong cake & on this mother day they $#*!ing delivered at 11:30pm at night, waking mum up in the middle of the night & conditions of cake was $#*!, i ordered a fruit cake & wat i got was a cake broken from sides & no fruits on it.
And what worse is that they dont bother replying to your email.
Dear Harjinder,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. We hope that our team has connected with you in-order to resolve the matter.
We do understand the emotions attached with the order, and again apologize for the discomfort caused.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
The experience was pathetic. No proper response. All the staff we interacted throughout the day were giving false promises on delivery time. We wanted it for a function in the morning and the same was mentioned in the order too... But u didn't give any importance for the same (I still wonder why you mention the part as SPECIAL INSTRUCTION FOR US). Delivering a BOUQUET by the end of the day is of NO USE.
I don't have to tell u all these since u r NOT into FMCG /Grocery/apparel business. PLEASE inform all your customers to place order for a day in advance if they want to make proper use of your product.
Now I understand why majority of your customers give negative reviews on you in the web. Please understand the business and move on.
Dear Sanjay,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
What I ordered didn't get paid in $$$$ but they playing with emotions. After order no one is giving chat facility no one is picking up the phone call Ordered cake & 50mix fresh flowers@. 9-12 but didn't deliver till 8:45 was very upset I wanted to wish my mum at last 9 pm my mum got delivery with stall cake with few ants even they changed the cake & flower bunch as well. They changed in to 21 red flowers automatically without information I paid all in &with money transfer charges. Was first & last mistake with that guys. Poor me still have to give no 1 no more choice cheaters you people closedown ur fraud business
Dear Rajbir,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
I had placed an order on mothers day on https://www.floweraura.com/ ( Order No*******) to deliver two bouquets, one fruit basket and a cake but the entire item was not delivered. They charged the full amount on credit card and now no one is responding. When you ask them on their live chat through their website they say they are not able to reach people in their workshop. Their phone no. Mentioned on the site is not working... BIG SCAM this website is.
Even the quality of fruits in the fruit basket was very bad and since they do not specify quantity in their website they play around with what goes in the fruit basket.
This looks like a big scam to me, especially when they do not respond to your complaints
Dear Mario,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. We have your order number and the images and we promise we will get this resolved soon.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
The website accepted my order ******* for delivery on Mothers day. On followup with the chat agent they confirmed delivery will be made prior to 9 pm. However, it never got delivered. I followed up today and they say it didnt get delivered due to mothers day rush. They have offered delivery today, no refund offered; Poor service. This company was started by the partners when they realized a GAP in the market due to a transaction one of them initiated and had a similar customer experience. I would have thought, this would have been a key measure of success for these entrepreneurs. Booooo
Dear Alok,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. We have your order number and we promise we will get this resolved soon.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
I order cake for mother's day and I was disappointed that the cake was not delivered on the day. I couldn't get through there phone as well. Felt helpless. Never ordering frm this website again.
I ordered flowers for my mother-in-law and the flowers were not fresh.
Dear Sonam,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
I had bought (early in the morning) a bunch of roses online to be gifted to my mom-in-law on Mother's day... Order no. *******. I even paid extra delivery charges. However, it never got delivered yesterday and when I got to chat with some agent in the night, he told me to understand the day's rush!
Why the hell do you then advertise same day delivery if you are not capable of it?
I am not sure they are going to now refund the money or pressure me to carry on with the order at their earliest convenience!
Definitely will never use this site again. Fern and Petals is definitely just the best! My fault in trying out this site!
Dear Customer,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. We have your order number and we promise we will get this resolved soon.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Hello Reader, I have ordered cake and flowers ( order # *******) on mother's day but it's not delivered. I was trying to track the status but even after multiple follow-ups, support agent has assured that order will be delivered before 9:00 pm. It's 10:30 pm now. But still order has not been delivered:(
Disappointed!
Dear Amita,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
A fake site i believe... such a fraudsters. Even in mother's day they are doing frauds, such mother$$$##### they are.
Will the money be refunded? As I requested to deliver the order between 5-7 pm and it's more than 9 pm now. I do not think they will deliver now and what is the use as is there time left for celebrating?
I want my money back. Please help
Dear Kumar,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Very very bad service. If you track your order it always says processing. Their delivery service is slower than snail mail service.if you want to spoil your celebration simply use this floweraura service. Best way to spoil the celebration. You can cut and have your cake by your self. Because you will receive the cake after the occasion was over. Thank you floweraura for spoiling my enjoyment
Dear Satya,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Placed an order for sweet gesture, for my dads birthday, because i live in canada!
But i am sorry to say that I am highly dissapointed.
This was my first time, the flowers were dull and not fresh at all.
There weere no red roses promised, the packing was horrible.
The quality of the cake was so poor that no one ate it.
Instaed of a surprise, it was a shock!
I paid $35 for nothing...
I have tried to contact cutsomer care but waiting...
Dear Sony,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
I ordered for specific date and those A**hol** delivered the day before that date. Waste of money. Waste service.
Dear Satyanarayana,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
I ordered flowers and cake for my parents and they had to follow up for their service, wow what a great way of sending a surprice, after several follow up they deilverd a cake and flower which was not as described. I would like to request each and everyone not to order from this website. Please be carefull its a big scam.
I called them and they promised me to deilver the flowers the other day, instead of doing that they are arguing with me what should we do, and moreover they do not deserve one star as well. Please be very careful..
Dear Dhara,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously.
Please inbox us your order number so that we can resolve this on priority basis.
Warm Regards,
Team Floweraura
Rubbish thing!, Please don't order from this website, Totally waste of money. No service, cake was too bad. Not worth for money.
Dear Abhay,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously.
Please inbox us your order number so that we can resolve this on priority basis.
Warm Regards,
Team Floweraura
Thankyou for the prompt response from your end. My order number was *******. It was place yesterday that is on 25 April... The message which you have written on card was supposed to be written on cake. And the cake design too was completely different of what it was supposed to be..
Dear Varsha,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. It is hereby requested to kindly share your Order No. So that we can provide you with the solution at the earliest.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura
Floweraura is waste of time, took too much for delivering the order, first they will be not confirm about there own sure shot deliver of address. They will take order and after that will tell that can't deliver.
And worst they will not refund after 10 mails. Call will also not entertained.
I have ordered heart shaped chocolate cake eggless but I have received some cheap price bloody cake which is not pastry. I have paid in total 1761 with flower but it's worthless.
I never Expected this kind of service for special occasions and never ever order from this site and don't spoil your special day
From the business
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sonu,
We are deeply saddened to hear about the inconvenience caused to you as this is not what we promise our customers. We have already processed the refund for your order.
We, at Floweraura, constantly strive to improve our services to be able to provide you with nothing less than the best.
Thanking you for the feedback. It matters to us!
Warm Regards,
Team Floweraura