FlowerAura Reviews Summary
FlowerAura has a rating of 2.7 stars from 1,125 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FlowerAura most frequently mention customer care, next day and order anything. FlowerAura ranks 10th among Flower Delivery sites.
Instant Feedback
We ordered a birthday cake for my Mil. It had written MOM and was beautiful but these guys were so careless that they delivered the wrong cake and instead of apologizing they were so rude... they tried to offer me some discount so i dint give bad review... all i wanted was the right cake to be delivered... they justified it saying it depends on local chef which cake to deliver... but if it depends on local bakery to deliver it then why the hell do they charge so much for that particular cake. Charge a flat price. Dammit. The customer service is pathetic... guys please please dont trust these prople. They are fraud n loot people like us. I mso disappointed in floweraura and i wil surely never order from them. So even if u ever order from them dont expect anything as they dont deliver what you order for. And show no sign of remorse or apology whatsoever
Attaching what we order and what we got. Abd paid over 800 for this piece of $#*!
#shame on *******@floweraura
I've had mixed experience with this website. They have at times delivered good quality fresh flowers and at times very stake ones too. But when I left my review on their website, their supervisor got in touch with me and got a small complimentary bouquet delivered. However, the next time again the quality was compromised.
Hey Vineeta, Apologies for the discomfort you have been facing, please inbox us your email id, so that we can check the concern with the related Workshop and get the services improved.
FlowerAura is not trying to resolve the issues, people please don't choose floweraura.
They don't care a customer and they don't give value for your money. Please don't waste your time and money by choosing floweraura.
Hi There,
I ordered rakhi in floweraura, they promised me to deliver on 24th but they failed to deliver on 24th and postponed to deliver on 25 but again they failed.
Later they told me to track with e commerce people. They called me to collect after rakhi festival what is the point to collect rakhi after rakhi festival, even they couldn't deliver rakhi afternoon time of rakhi and no one answers in the customer care when we make phone calls.
This is people are just eating clients money and making us fools. They spoiled my festival time and my money.
Order number 2362268
Ordered rakhi and flowers from them and the rakhi was broken and rusted and the cake was smashed and damaged. They do not accept their fault and always argue back and forth and throw in free vouchers to shut customers mouth
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Last year they delivered my Rakhi late, and this year I thought ok let's give them another chance. I shouldn't have. This year they have gone one step ahead of lying constantly and providing terrible customer services too! Online chat agents - one say today it will surely be deliver, another please call our helpline as I cannot assist you further. Phone agents - please don't worry it will be sent out today! AND ALL THIS NONSENSE 3 days AFTER the occasion. Save yourselves and your loved ones time and tension. STAY AWAY from this company!
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
They claim ******* was delivered 25th August 2018, please see email dated 28th August 2018 from floweraura that the parcel will be delivered today... what will we do with Rakhi after the festive season?
Hi Mohit, We have arranged the delivery today as service gesture, and we will share the original POD over your registered email Id for the delivery of 23rd Aug'18.
Had placed two orders 2371206 and 2371390
2371206 never got delivered but received confirmation that the parcel got delivered, when spoken to the service guys they said it is a mistake and will get it rectified, but again the parcel didn't reach the destination...
2371390 never got delivered and no updates
No one responds to calls
Now they are saying they have delivered the product which is a lie. Earlier in the morning they said it be will be delivered but not sure when.
The receiver haven't received the product.
Hi Pallavi, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
My sister has placed an order on 23rd Aug with expected delivery date is 25th Aug but still I have no clue that where is my order, I mean these are the time(Rakshabandhan) to show how efficient you are with your services. She paid INR 899 for their worthless service and fun fact their customer care service doesn't even know the status, she told me to wait for 2 min and I've waited 10 min then finally disconnected. Why the hell you are providing services if you can not handle just to loot public money. Guys please never use this website if you really want to please your loved ones.
Below are the websites for good services also on relevant prices
Amazon
Fern n Petal
Zoomin
MyFlowertree
Floraindia
Flaberry
Florista
MyFlowerTree
Please use these from now onwards.
I am promoting these websites because of my personal experience.
One more thing I want to add as today I received my order and saw that its on priority sticker over it, but what a waste of sticker.
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Please never order from this site. I had ordered rakhi to be sent to Bangalore and the delivery date was 25th Aug 2018. It did not get delivered uptill today i. E 27/08/2018. When I am calling them they keep u on hold and also chatting session also they just say sorry and take so much time to come online.
In today's date where there so good online sites I decided to send it through them, and it was my mistake.
Please pl request you all do not sent anything from this site.
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
They delivered a Rakshabandhan gifting to my brother without the RAKHI!
And when I am calling to bring this to their notice, they aren't responding on phone neither are they replying to my mail!
Such a ridiculous experience...
Hi Keerthy, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis. Thanks.
I ordered a rakhi with mug for my brother, however this people is not getting this delivered. On the contrary saying that wait for xyz days. How this irritants would know that ARE YOU GUYS GONNA DELIVER AFTER RAKHSHABANDHAN. I never recommend them. Never Ever.
Hi Siddhi, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Thanks.
They gave a damaged material and it's not possible to cancel after dispatch. Hopeless service given to customers. Go for other website
Hi Prabir, We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Thanks.
Pathetic Service. I had ordered for online delivery of flowers on 5th Aug. After floweraura confirmed the order( and charging an extra 150 Rs for delivery to the particular city) they have still not delivered the flowers. Everyday they keep calling the recipient and say they are sorry and will delivery it that day ( happened on Monday and Tuesday) Now i get an email saying -" Dear customer, We would like to inform you that your order hasn't deliver due to non electricity in our work shop last few days so please confirm us can we deliver this order to any other location till your next confirmation your order is on hold Regards Team FlowerAura ". Why will i want to send it to some-other location if they have issues with their stuff! HIGHLY NOT recommended and this is not the 1st time I have faced this issue
Hi Chaitra,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.
I booked a cake for the time slot for 11-00. They charged me 250 for midnight delivery in Gurgaon but the cake is not yet delivered on 12.23 and i am waiting. Please don't make people fool about that.if you are not able then kindly say no.
Hey Narendar,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number at wecare@floweraura.com so that we can resolve this on priority basis.
Order delivered 2 days late. Dry fruits missing. I had to call from Australia. They are now saying they will deliver. Is it a mistake or something else?
Hi Abhay,
We truly appreciate you sharing your feedback. We are equally saddened and extremely upset about the delayed delivery and in turn your celebration was hampered.
We sincerely apologize for the same and would like to take corrective action so an incident like this is not repeated.
Thanks.
Flowers that were ordered for my mother were delivered in bad shape. Half of them had to be thrown away. I would not use this company again.
Hi Mridula,
We truly appreciate you sharing your feedback. We are equally saddened and extremely upset about the delayed delivery and in turn your celebration was hampered.
We sincerely apologize for the same and would like to take corrective action so an incident like this is not repeated.
Thanks.
The service was so prompt even on a sunday and with a lovely smile from the delivery person :) even on such a busy day!
Thank You For your kind words.
At FlowerAura, it is an endeavour to provide the utmost quality of services to our customer. It is rewarding to know that we have been successful in doing so. Looking forward to a long lasting relation with you.
Warm Regards
Team FlowerAura
They take order promising same day delivery but send you email last moment that they wont be able to deliver. Quality of goods too bad.
Hi Rajj,
We truly appreciate you sharing your feedback. We are equally saddened and extremely upset about the delayed delivery and in turn your celebration was hampered.
We sincerely apologize for the same and would like to take corrective action so an incident like this is not repeated.
Thanks.
I had a order on my son's behalf to his mother for mother's day. We trusted floweraura, ordered #*******
Your vendor showed such a worst experience and made us regret why we trusted you.
Please don't trust this site. You will end up in no option at last movement. At end they will say we can't deliver.
Hi Rakesh,
We truly appreciate you sharing your feedback. We are equally saddened and extremely upset about the delayed delivery and in turn your celebration was hampered.
We sincerely apologize for the same and would like to take corrective action so an incident like this is not repeated.
Thanks.
My mom just received the flowers that I had ordered for her on Mothers day (order no: *******). The flowers are all dead and leaves are more then the orchids. This is
Cheating the customer. I paid 649 rs for dead dry flowers. The photo on their website is also completely misleading.
This is pathetic and I would never order from flower aura again. I will make sure none of the people I know also order from flower aura ever again. I would have gotten a much better fresh flowers bouquet from the local market at half the price but this is what I got for trusting these guys. Highly disappointed and cheated.
Hi Manovi,
We truly appreciate you sharing your feedback. We are equally saddened and extremely upset about the delayed delivery and in turn your celebration was hampered.
We sincerely apologize for the same and would like to take corrective action so an incident like this is not repeated.
Thanks.
From the business
FlowerAura: Best renowned name for online flower delivery services here in India. Buy & send flowers, cakes, chocolate bouquet & Valentine gifts across India. Avail Same day delivery of Flowers & Cakes in your city Now!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sneha,
We are unhappy with the ways things happened. Thank you for reaching out to us. We have your order number and we promise we will get this resolved soon. We will reach out your registered email ID/ phone number.
Thanks.