FlightNetworkReviews 2,235

This is, by far, the worst online experience I have ever had. I made an error in one of the passengers name and after 6 weeks of emailing back and forth I'm still left with the same problem and my flight is in less than 24 hours! I was told I could pay a fee and the airline would fix the mistake and then that was retracted and I was told I had to pay for another ticket! Stay away from using this company. They can't keep their word!

Yesterday I purchased a ticket, and it had a coupon offer of 70% off. Too good to be true. I purchased the ticket, I tried to apply the coupon and I received expired notice. I immediately called Flight network, and the agent immediately informed that the coupon was not valid. I printed the screen with the coupon offer, emailed it to the agent. The agent told me he was trying to apply the coupon, but could not. He then told me he was writing a "ticket," to the proper authority, and I would have a reply within 24 hours. Well I am still waiting. My guess: hell will freeze over, before I get a response from flight-network.
I never ever use them again. I will tell everybody I know who travells often to avoid them as the plague.
Moshe

FLIGHT NETWORK - SCAM. SCAM. SCAM. Do not do business with this company as they or their employees have stolen our credit card info and charged unauthorized amounts.

It appears that our credit card was charged twice with unauthorized amounts. When we call them in Toronto, we always spoke to people from India. Why? I don't know. But, they also were supposed to refund us the difference in prices as they later went down. They agreed to the refund, but they never gave t to us.

According to the credit card company, after paying for the ticket charges, we were charged to pay the travel agent and tour operator twice each. We used KAYAK.COM to book our tickets.

Please, stay away from this company.

My first (and last) experience with FlightNetwork was terrible.

The flights I booked experienced a fare increase and I was subsequently told the flights were no longer available unless I wanted to pay $12,000. I was told about "glitches in the system, overbookings by the carrier..." and so on. Alternative flights would cost me $500 more with longer layovers and when I wanted to register a complaint with customer service they tried to deflect to the carrier. At no time did I ever sense any accountability from them. So buyer beware - this services promises the world but it is a misleading and inherently flawed system where the onus is on the customer to make amends if you are one of the "very rare" cases.

Wondering if I am the only one or there are many people who used Flightnetwork.com in Canada? I booked a trip for wife and I. Last minute we had an emergency (our issue). My wife had to get an emergency passport from Embassy. The embassy required that we provide a valid flight itinerary. I called flightnetwork.com, explained the passport situation, and booked a flight for $790 change fee. Not a problem he sent me the itinerary and we returned to the embassy and gave them the information. The embassy gave us the emergency passport. Around 6pm flightnetwork.com (Kevin) called back demanding $600 MORE! I told him we booked the flight and had an agreement. He said no we did not and he would cancel the tickets if we did not pay! Since we promised the embassy that we would be traveling on a specific flight and date we had no choice!

I have spent hours on the phone with them and got nowhere! I asked for a manager and they keep transferring me to Kevin (not a manager). I have been promised call backs... never happened. I ask for a manager and no one exists. I wanted to work this out but now we will contest the charges. They are deceptive and will rob you blind!

It is the worst experience for me. I have an urgent to back my hometown, Bangkok. I bought a ticket at 6PM on Dec 11 from Madrid, Spain. I found it because it's the best deal on JetRadar app. After I bought, I had waited for an e-ticket about an hour but did not get it. So I tried to check-in at Emirate counter by using booking number. But she couldn't find it. I continued with waiting for e-ticket. As the check-in counters will be closed at 7.40PM. Therefore, I decided to buy the new ticket with Emirates Ticketing Counter about 7.20PM. Before going to buy the new one, I asked the check-in counter again but couldn't find it.

Unfortunately, Flight Network sent the e-ticket to me at 7:50PM which the check-in counters had been closed already. And I used a new ticket to check-in completely.

When I arrived at Bangkok, I have called to ask Emirates in Thailand and explained what happened. She told me that I can refund even though my ticket is non-refundable, however your agency, FlightNetwork, have to do for me by sending a claim request to Emirates in Spain for refund. So I have called to beg Flight Network to do that but they do not help me to claim ticket.

If you are buying ticket with FlightNetwork because it is cheaper prices for a few dollars. DON'T BUY. Please book directly with the airline.

I booked my ticket from flight network three months before. I need to get it cancelled due to some issues. Sales representative issued a credit note with Singapore Airline which I can use at later on to book my ticket. I talked with Tejal Deherkar <*******@flightnetwork.com> at that time and She told that i can call at her extension or can send her mail to get booking done.

I called her and their other nos and talked to agents multiple times but they are not responding back even on the mail. I am still waiting for them. I seems they are trying to cheat.

I am very frustrated with their response.

Can some one reply me at *******@gmail.com with approprite answer.

I used FlightNetwork despite the tons of negative feedback I found online. Regret it now but learnt the lesson. This is my story:

- after online purchase, FlightNetwork called me back and asked for second credit card details via phone since first one "did not work".
- charged second card twice the amount (400£ extra!)
- in reply to my complaint they said they needed proof from me that it had actually happened
- since the amount was only blocked on my card but not actually claimed yet, it did not show on bank statement. Sent screen shot of my online balance to prove they had blocked the amount on my card.
- no reply. Had to call agency, airline and bank several times. Could not use my card to withdraw money for 10 days since they blocked basically all the money I had on it
- they asked again for bank statement
- after more than a month now (!) still absolutely no acknowledgment of damage caused and no apologies whatsoever
- had to ask bank to revert the money to my account.
- I was lucky (unlike many others) - I, at least, have my money back.

Will never use FlightNetwork ever again and let my banks know that they have my credit card details. Worried they might accidentally charge things on my card again:(

P.S. In their public reply to a similar review elsewhere they falsely claimed that I had not cooperated and that they had replied to all my mails. They had the guts to ask me to get in touch with them... whereas truth is I'm still waiting for their email response and the acknowledgment of damage done.

Beware, they are a supplier for agents like iTravel2000. If your agent needs to make a change or get in touch with FlightNetwork (FN) expect, virtually be assured, that FN will not respond in a timely fashion. In my case, I needed a correction which has to occur within 24 hours (which is what most airlines expect). They never contacted iTravel2000 back, in fact, they said there was no record of the request only to find it later. Then they refused to do any changes and said we need a new ticket and no refunds on the old one. They have serious customer service issues. Every conversation with them is as if dealing with the soup-nazi and they don't take responsibility for their part of the problem.
Note: If you live in the Toronto area do not expect any better treatment for being local

We bought through Flight Network online. All good. We get tickets, realise that my first name was misspelt by one letter. We immediately call, and get told by barely understandable man we need to email. We email, wait a week, no reply. We call again. Then we email again. Then call, and call, and call. Every time they have no - or sporadic - records of previous calls or emails. Two months later (we booked the tickets four months in advance) and after hounding them we get an answer - pay $800 to cancel the ticket, on top of paying the difference of the price of the old ticket vs a new one at today's price which works out to about $1000. We have called the two airlines involved already for their policies, which are either free change or $100 admin fee, so quite obviously this all goes to flight network. I am pissed off, mainly because if they hadn't screwed us around two months ago we may not be charged so much for doing this.

This is more stress than the entire holiday is worth. These guys don't even deserve the one star.