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FlightNetworkReviews 2,252

3.4

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

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California
2 reviews
4 helpful votes
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Have to pay extra for everything!
January 13, 2025

Wow! You think you reserved a plane ticket, then you get asked if you want to pay to have your flight information texted to you, or pay to be able to speak to someone on the phone a bit faster, and then pay A LOT more to actually get your seat (what was the ticket price for?) - this is not for an upgrade, it's for the seat you just paid for (business class)! I've never experienced such nickel and dime-ing, though it cost way more than nickels and dimes to complete the purchase - hundreds of dollars extra to get what you supposedly paid for in the first place.

Date of experience: January 2, 2025
Washington
1 review
1 helpful vote
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I ACCIDENTALLY ENDED UP ON YOUR SITE WHEN LOOKING FOR SAS. I BOOKED RESERVATION WITH SEATS AND OTHER ADD ONS. WHEN I REALIZED I HAD NOT BOOKED DIRECTLY WITH THE AIRLINES I CANCELLED WITHIN 1 HOUR OF BOOKING. THERE WAS NO CLEAR MENTION THAT THE $44 NOT REFUNDABLE. FOR THOSE OF US BOOKING IN US WE ARE USED TO 24 HOUR CANCEL POLICY SO YOU NEED TO MAKE THIS MORE CLEAR. I WILL NOT USE YOUR SITE AGAIN

Date of experience: December 30, 2024
Texas
1 review
0 helpful votes
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The site made me start over 1x as I neared the end of booking. It was unclear why.

Date of experience: December 29, 2024
Zimbabwe
1 review
0 helpful votes
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Fast and easy to use
January 8, 2025

Fast and easy to use. I am quite happy with the website User friendly

Date of experience: December 29, 2024
Tennessee
1 review
0 helpful votes
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Disturbing
January 6, 2025

I call as I made a typo on a return date. I had first contacted airline and was directed to get in touch with you guys. They assured me that the airline has a policy which included cancelling the flight within 24 hours just simple get in touch. The first assistant the worst ever. He was very difficult to understand with his heavy accent. He denied my request falsely stating policy, etc. I contacted airline once more and then back to you a second time. Far better experience with the agent promising a change by email shortly. After several hours I have not received. If I get it things will be fine. The 2nd agent was good. The first was horribe.

Date of experience: December 27, 2024
Canada
1 review
0 helpful votes
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I bought two tickets from Vancouver to Orlando at Flight Networks.
After a couple of weeks I received an email from them saying that the company had cancelled my flight. They offered me a terrible second option with layover of more than 10 hours. They said I could also request a refund.
I requested a refund (it's been more than a month now) and they never pay me back. I spent hours calling their terrible customer service and all they say is I hav to wait.
I had to buy ANOTHER ticket more expensive with another company and lost the money I had paid previously with flight networks. I do not recommend this company and I am considering processing the company.

Date of experience: November 22, 2024
New York
1 review
0 helpful votes
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A bit confusing
January 2, 2025

A bit confusing - did not book it at once although it seemed correct.

Date of experience: December 23, 2024
Thailand
1 review
0 helpful votes
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Great
January 2, 2025

Good and easy to find flights. Services and give a information easy to understand

Date of experience: December 23, 2024
New York
1 review
0 helpful votes
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Easy but costly
January 1, 2025

Everything was pretty clear, I am just kind of SHOCKED that every single little thing costs extra, including booking a seat. I did not so so on my Transatlantic flights with SAS... figuring I am small enough to fit anywhere, even if I HATE being in the backs of airplanes.

Date of experience: December 22, 2024
Maryland
1 review
0 helpful votes
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User Friendly
December 31, 2024

Website and steps following choosing flights are easy to navigate.

Date of experience: December 21, 2024
Michigan
1 review
0 helpful votes
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Great website
December 31, 2024

Great website. Very fast with search results, Gives multitude of options to choose from.

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Very LOOONNNNGGGG Booking Process
December 30, 2024

This booking took almost as much time as the scheduled duration of the flight!... It's a one-hour flight from Show Low (AZ) to Phoenix Sky Harbor, and it shouldn't take screen after screen of options to look at and decline all of the unnecessary up-sells... It should be: [1] Pick the flight [2] How many bags? [3] Pick a seat... All of the other screens, like trip insurance, airline bankruptcy insurance, flight canceled by airline insurance, etc., all seem to be revenue grabs without a lot of substance or time-value added to the customer experience... Hopefully the flight will be scenic, efficient and enjoyable!

Date of experience: December 20, 2024
Florida
1 review
0 helpful votes
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It was easy and fast
December 29, 2024

It was easy and fast. The different options for payment help as well.

Date of experience: December 18, 2024
New York
1 review
0 helpful votes
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I had a extremely hard time using your app on my phone. Today I used my computer and it was a completely different experience..

Date of experience: December 18, 2024
Nigeria
1 review
0 helpful votes
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Booking experience
December 28, 2024

I booked my flight seamlessly.
It was an awesome experience

Date of experience: December 18, 2024
Massachusetts
1 review
0 helpful votes
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As a Diamond member I thought I did not have to pay for seat selection ""Select seats for free in advance"? Is this true? Also, though I did not have to pay for checking bags? "Extra checked bags on SkyTeam flights"

Date of experience: December 18, 2024
Thailand
1 review
0 helpful votes
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Why I had to book a seat?
December 24, 2024

Why I had to book a seat? You made me pay extra. Please send me a refund. I did not want this option.

Date of experience: December 14, 2024
Portugal
1 review
0 helpful votes
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I did not appreciate your incessant attempts to upsell - more attempts to chisel more money out of me than I'd ever encountered with anyone else.

Date of experience: December 13, 2024
New York
1 review
0 helpful votes
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The site told me there was an error on it's part and to refresh about 4 times before working

Date of experience: December 10, 2024
New York
1 review
0 helpful votes
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I couldn't book at first because you thought I was a bot. I cleared history and cookies and could get on line. Yay!

Date of experience: December 9, 2024