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FlightNetworkReviews 2,265

3.5

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

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South Africa
1 review
0 helpful votes
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Quick confirmation and easy booking on the website. Excellent service

Date of experience: May 13, 2025
Illinois
1 review
0 helpful votes
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Great price, times of flights not the greatest
Would have preferred choice of airline

Date of experience: May 13, 2025
Virginia
4 reviews
22 helpful votes
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I made an error in my flight from Istanbul to Crete. I wanted to fly into Chania but chose Heraklion by mistake. Paid for tickets and realized 10 mins later that I made a mistake. I called and tried to cancel so i could rebook. They told me they could not cancel as it was not same day. Literally 30 mins had passed since i made my booking. They said they had to escalate. I got a response via email some 18 hours later telling me that it would cost me $200 to cancel.

FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2025
Virginia
1 review
0 helpful votes
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The experience was great, I hope everything will go as I plan it

Date of experience: May 12, 2025
Illinois
1 review
0 helpful votes
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Fairly user friendly booking process. Looking forward to our trip out of Chicago to southern Illinois.

Date of experience: May 12, 2025
Maryland
1 review
0 helpful votes
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The checkout process was easy and every option I chose was explained fully.

Date of experience: May 12, 2025
Virginia
1 review
0 helpful votes
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Clear Descriptions and easy to follow, even for those of us who have not got expertise with the 21st century.

Date of experience: May 12, 2025
Maine
1 review
0 helpful votes
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Easy to book the trip
May 22, 2025

Easy to book the trip. It didn't take very long. Every step made sense.

Date of experience: May 12, 2025
Pennsylvania
1 review
0 helpful votes
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I found the site a bit confusing. I got out of my first booking because the price kept going up and I couldn't see why. I went back in and the 2nd time went better.

Date of experience: May 12, 2025
California
1 review
0 helpful votes
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I had difficulty using the credit card of my choice and do not understand what the issue was. When I changed to another card it worked. SAS must not allow bookings direct with them? Nor can one get them on the phone.

Date of experience: May 11, 2025
Florida
1 review
0 helpful votes
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Easy to book a flight that I needed for a one way. Great website to use with all of the prompts.

Date of experience: May 11, 2025
Israel
1 review
0 helpful votes
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EZ to use website, fast purchase, everything is clear///////

Date of experience: May 11, 2025
New York
1 review
0 helpful votes
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Good service
May 20, 2025

I booked two tickets from Washington to Cairo and it was easy. The price was reasonable however it was $565 during the search and after few minutes it became $573. I accepted the increase.

Date of experience: May 10, 2025
Indiana
1 review
0 helpful votes
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Looking forward to traveling with you!
Thanks for being there.

Date of experience: May 10, 2025
California
1 review
0 helpful votes
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Honest feedback
May 19, 2025

We found the website unusually frustrating to navigate. After booking out flights we wanted to go back to the trip details page to add flight insurance and weren't able to do so. That was disappointing but unless we started all over again. So we left the insurance off and hope for the best.

FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2025
Louisiana
1 review
0 helpful votes
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Could be Better
May 19, 2025

Unfortunately, you do not say up front how many extra costs are going to be involved. I never would have bought a flexible ticket if I knew of all the added costs. I am on a strict budget, so adding money for everything except walking on the plane is rather discouraging. You ought to list all the possible costs up front.

Date of experience: May 9, 2025
Florida
1 review
0 helpful votes
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I like that I can be at the airport in Vero Beach, Fl in 10 min. I would like it if you continued summer hours to Stewart Newburgh. It is easy to make my arrangements on line.

Date of experience: May 8, 2025
Pennsylvania
1 review
0 helpful votes
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Bloodsuckers
May 18, 2025

Cancelled in 10 minutes and still was charged $100. Look before you hit that button. Cancelled in 10 minutes and still was charged $100.

FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2025
Argentina
1 review
0 helpful votes
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Solo compro mis vuelos aquí
May 18, 2025

He comprado vuelos en distintas oportunidades, a diferentes destinos, y siempre fue un éxito. Además, consigo los mejores precios.

Date of experience: May 8, 2025
Florida
1 review
0 helpful votes
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Excellent service
May 16, 2025

Excellent service. I will contact this company for future flights

Date of experience: May 5, 2025