Filters Fast Reviews Summary
Filters Fast has a rating of 2.3 stars from 520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 5th among Water Filter sites.
Company is a joke. I ordered prior to that and filter came after 2 to 3 weeks. Tried to communicate with comp and realized expecting too much. I ordered my second filter and came in defective. Tried to get in touch with a human person to talk to and also sent emails. After a week of sending the emails I received a response that we can't exchange it or refund. What is point of ordering a filter and save $10 and have to buy another. Bought directly from the mfg a pack of 3 and saved myself some $$. Anyone needs a filter buy it directly from mfg or your local store. Don't fall for this bogus trap filters. Don't work and YOU DO NOT SAVE!
Can not get in contact with a human. Have not responded in multiple email attempts after the wrong product was sent. Will never buy from here again.
Hello David,
We offer 3 forms of communication with our Customer Experience Team - Facebook, email and text. If you would, please email me directly at Lindsey@filtersfast.com with your order number and I will be happy to look into your account.
Thank you,
Lindsey Williams
Still no refund or correction for wrong filters shipped!
Posted a review back in September about wrong filters being shipped and no way to contact company for a redress. As I can see someone from the company answers every negative complaint offering to fix it. Well we tried and as of today there has been no response at all.
I am complaining because someone might believe the company will fix the problem. It will NOT fix anything.
Hello Roberto,
I am sorry to hear that the filters you purchased did not fit. Please email me directly with your order number and model number of your refrigerator and I will be happy to assist you. If it is found that according to the model number, that the correct filters were purchased and received but did not fit, we offer a money back guarantee. I can be reached at Lindsey@filtersfast.com.
Thank you,
Lindsey Williams
I ordered a filter for my Kenmore refrigerator water filter and it did not fit. The directions to force it in and have someone else try to fit it in. It did not fit and when I asked to return it the reply said to keep it and that they would give me a partial refund.
Hello Rosemary,
I will be happy to look into this for you, please email me your order number to Lindsey@filtersfast.com so I can look into your account.
Thank you,
Lindsey Williams
First of all it took over a week for it to be delivered - that's more like FiltersSLOW. So out curiosity I started checking around to see if I could find the filters locally only to find that there are other sites that have the same filters HALF the price AND cheaper shipping ($1.99 as opposed to $7.95). This was my first and LAST time ordering from FiltersFast.
Hello Tony, I am sorry that you are not happy with our delivery time frame. We advertise that all orders will be delivered within 4-10 business days or shorter, depending on the delivery method that the customer chooses at checkout. We hope that you give us another chance in the future and choose the delivery time frame that best suits your needs.
Thank you,
NO communication
NO filters
Took my $$ and said nothing - confirmation email said "we'll email you when the filters ship"
After 2 weeks I checked the account and my order said "no payment has been made" - even though I paid through paypal (and their website)
They refunded several hours after I asked bout it (no one answers the 800#) and they said "The payment did not apply as it seemed to be higher that what the actual order was. The order has been cancelled as it didn't show the items on cart and the payment you made through pay pal has been refunded."
So WHY would they not have said something? Terrible service and no way to talk to anyone
Hello Dan, I apologize for the delay. We are best suited to assist via email, Facebook or text. You may email us at support@filtersfast.com, find us on Facebook, or text us at 704-228-9166 for a prompt reply from one of our Customer Experience Agents. If you would like, you may email me your order number to Lindsey@filtersfast.com and I will be happy to look into your account for you.
I ordered from filtersfast in the past with no issues. I placed an order two weeks ago for the same filters I received previously. I was notified that they were on back order. I tried to phone them two days ago, but you can't contact a real person on the phone. I then sent an email asking for an update on the status of my order. I received an automated response, as expected, assuring me that I would receive a response to my question. This morning I received an email that my order "has been cancelled" with no further explanation. The message gave me the telephone number that doesn't work to speak to anyone. Horrible service.
My glass of water always has white things floating at the bottom. And my air filter says it needs changed. Both are 1 month old. I think they are refurbished or something
We paid twice as much through our service company. The filters at FiltersFast have already saved us money. We ordered 8 filters and paid half of what we'd been paying! Delivery was fast! We are very satisfied.
Hello, thank you so much for your review! We hope to see you again soon!
Thank you,
My filter got lost in the mail due to the filter being labeled poorly by filters fast. It took forever to come 2 1/2 wks. And when I called the customer service they were rude. The filter quality was poor and it doesn't make the water taste good. I do not suggest this company.
Hello Karen,
I will be happy to look into this for you. If an item is lost in the mail, it is typically due to an incorrect address. You mention that the water tastes poor after you installed the new filter, please make sure to flush the filter for 3-5 gallons of water before use. If you have done that and the filter is still leaving an unpleasant taste or odor, that is a sign of a defective filter which we will be happy to replace or issue a refund. Should you wish for either of those to happen, please email me directly at Lindsey@filtersfast.com with your order number and I will be happy to assist you.
Thank you,
Lindsey Williams
Very easy to order and delivered fast, five star rating for sure. I won't be getting my filters from any other dealer from now on. I have already told all my friends about Filtersfast.com.
The Aqua Fresh filters are a waste of money and do not filter per the false advertising on the site. When complaining to customer service they basically stated that these filters are "inferior" to manufacturers products. I have a whole house filter so this Aqua Fresh is basically a double filter. My ice has an odor and so does the water from the fridge. Avoid filters fast.com
Hello Valerie, all of the items that we offer filter contaminants from the water. If you purchased a compatible filter to an OEM filter, we state that it may not remove all contaminants as the OEM did, but they still remove some. If your water is producing an odor, that is a clear indicator of a defective filter which we will always stand behind and offer either a replacement filter or a refund. I would like to look into your account, please email me your order number at Lindsey@filtersfast.com and I will respond to you within 1 business day.
Thank you,
Lindsey Williams
I've used FiltersFast for several years. Initially, I ordered refrigerator water filters; they were cheaper than the ones you find at the big box hardware stores and the correct filter arrived quickly. Great concept! But something's changed at FiltersFast. Last two years, I ordered a filter for my pool from them, based on prior experience. The first time, it got here a day or so after stated delivery date. No biggie. Last year, Ireordered. It arrived a week late. This year, I ordered on July 10thand almost a MONTH later, it's still not here! It says my filter will ship in 15-16 days! Today is August 8th; my order says "preparing to ship". So I called Customer Serice. After 23 minutes on hold, I hung up and ordered from somewhere else, with guaranteed 2 day shipping. I WILL NEVER ORDER ANOTHER FILTER FROM FILTERSFAST.
Hello David, I am sorry to hear of the long shipping times for your pool filter. Typically, our pool filters are either drop shipped to you directly from the manufacturer or they are considered Special Order which includes an extended handling time, displayed on the item page and the checkout page. If you would like to, please email me your order number to Lindsey@filtersfast.com so I can look into more detailed information on your account and provide any additional information.
Thank you,
Lindsey Williams
Ordered replacement water filters for Samsung refrigerator. They have a different neck configuration than the factory original filter. They said they will refund my payment less a fee. When asked why I should pay a fee for filters that don't work, no reply. Also, I haven't seen the refund yet.
Hello Charles, we stand behind all of our products with a 100% money back guarantee. I would like to look into this for you, please email me your order number to Lindsey@filtersfast.com and I will respond within 1 business day.
Thank you,
Lindsey Williams
I went to re-order my refrigerator filters, but the price seemed high. I found another option (a 3-pack) that promised a lower price. But when I got to the point of entering my credit card number, the total was even higher. The math changed as I stepped through the checkout process. I'm not talking about charges for shipping or taxes. The actual price of the product changed. WalMart's advertised price was a little higher, but at least it was a price they were willing to stick with.
Hello Mark, we offer tiered pricing on most refrigerator replacement filters but that information is shown clearly during the checkout process. Please email me at Lindsey@filtersfast.com your order number so that I can look into this and come to a resolution if needed.
Thank you,
Company should be re-named. "Filtersslow" would be more appropriate. It took 10 days from date of order to delivery. Good thing it wasn't an emergency. I haven't had the need to use any yet so I can't say they worked well. I am taking a chance on the substitute product... H2O in lieu of Whirlpool/Kitchen Aid. I hope things turn out ok.
Hello Mark, with our Economy or free shipping method, we guarantee delivery of the product within 10 business days from the day the order was placed. We offer faster shipping methods during the checkout process but they are not our free option. We also take pride in all of our products and offer a money back guarantee should you not be satisfied with the product. If that should occur, we ask that you contact Customer Service at 1-866-438-3458 for a refund or replacement to be issued.
Thank you,
I recently received a package of a filter for a refrigerator I no longer own. I wish to return it and get my money back and stop any future orders.
Hello Timothy, it sounds like you are enrolled into our Home Filter Club Auto Delivery program. Please reach out to Customer Service at 1-866-438-3458 or at Sales@filtersfast.com and a Customer Experience Agent will be happy to set you up with a return and cancel your subscription at no cost.
The customer service was extremely slow, only to be told that they would not exchange or return the filters I had purchased, which were the right size but wrong style. Will definitely never order from this company again
Hello Dan, we offer returns on our products if they were purchased within a certain time frame. Please email me your order number to Lindsey@filtersfast.com and I will be happy to look into this and see if I can help come to a resolution.
Started to order from this site, said free shipping but not free shipping and you have to reorder every 6 months automatically! Read the reviews and decided to go elsewhere. So sad that a company is so irresponsible.
Hello Sue W, Our free shipping promotions are for orders over $99.00 shipping within the continental US. We do not require you to reorder a product every 6 months, we provide the option to enroll into our auto delivery home filter club that allows us to send you a new fridge or air filter on a frequency of your choosing so you do not have to remember to purchase one.
VERY DISHONEST COMPANY. LIST THE CORRECT PART NUMBER, BUT THEN THEY SEND ONE OF THEIR PRODUCTS. CUSTOMER SERVICE IS HORRIFIC... NOT REACHABLE BY PHONE. WON'T CORRECT THE PROBLEM WITHOUT CHARGING ME FOR RETURN SHIPPING. WILL NEVER SHOP WITH THEM AGAIN. THEIR COMMENT BELOW IS FALSE. EMAILS WERE SENT AND THEY IGNORED THEM. THEY ARE MISLEADING AND LACK INTEGRITY! AVOID THIS COMPANY AT ALL COSTS!
Hello KW, the Filtersfast.com family prides ourselves on being completely transparent and honest with our customers. Please provide your order number to my email address at Lindsey@filtersfast.com so that I can look into your account and see what the issue is. I will be happy to come to a resolution.
Thank you,
From the business
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alex,
Please email me your order number to Lindsey@filtersfast.com and I will look into your account. We offer a 100% satisfaction guarantee on all products, especially an item that may have been received defective or damaged. We offer a replacement or a 100% refund.
Thank you,
Lindsey Williams