Filters Fast Reviews Summary
Filters Fast has a rating of 2.3 stars from 520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 5th among Water Filter sites.
I need a refrigerator filter. I had heard an ad on radio and went to the website. I could find the filter so i called. I waited 4 hours for a return call. I left the house finally and sometime after they left a recording on my machine. Instead of saying that they were sorry for making me wait so long, they merely said call us back at the telephone number that I originally dialed. I emailed them a complaint. I still have not received a response to it. Just very lousy service.
I ordered replacement water filters for my refrigerator, expecting to receive a new, quality product. What I did receive was a clearly remanufactured product, with broken base caps, pry marks, and marks from previous usage. I attempted to contact customer service, but they dont seem to ever answer the phone even after 20 and 30 minutes on hold. This place sells junk water filters. Im going to go buy some quality new water filters now. I thought this was a good price at $30 each, since thats what I used to pay at Home Depot. Unfortunately nobody sells their own brand anymore, so Ill go buy the real thing for $50 each. Buyer beware! If youre ok with some cheap remanufactured filter for the water you drink, then this is the place for you. If you expect quality water filters, you need to look somewhere else.
Hello Joe,
We are very sorry that you are not happy with the quality of our product. We take great pride in our product and can guarantee you that we have never and will never sell used water filters. It sounds as if you received a damaged filter which we can automatically refund you for or send you a replacement. Please email me your order number at Lindsey@filtersfast.com and I will be happy to come to a resolution that you are satisfied with.
Thank you,
Be wary of the product information which is very misleading. Also, it is easier to get a hold of your doctor's office then a customer service representative.
Hello Jeanine,
I am sorry to hear that you felt mislead about the product that you ordered. We have a Customer Experience Team that is available via phone and email Monday through Friday, from 9am to 6pm EST. Please email me your order number to Lindsey@filtersfast.com and I will be happy to look into your account and resolve any issue.
Thank you,
Lindsey Williams
Ordering the products was easy and much cheaper than other places. However, Filters Fast is not really fast. It took a good week for the products to ship and another good week for delivery. The products were what I purchased and installed with no issues. No other issues to report
Hello Eric,
Thank you for your review. It is our goal to ship all items as soon as possible unless it is a Special Order item that has a lead time provided on the website for that product. Please email me at Lindsey@filtersfast.com as I would like to look into the delay of your order and see if I can offer any explanation. Look forward to hearing from you.
Thank you,
Lindsey Williams
I love the ease of ordering online and your up to date feedback when the order is shipped, even when some orders are shipped separately. Also,
One of my "must haves" AP 110 water filters for my HOUSE filtering system, you always have, whereas some of the big box stores do not carry them any more.
Hello Grace,
Thank you so much for your review and continued business, it is truly appreciated!
Thank you,
Found exactly the filter model I needed for my furnace. This was after visiting stores and not finding the right filter. Price was right and delivery was prompt. I'm buying filters this way all time going forward.
Hello Fred,
Perfect! We are so glad we could help you with your furnace filter! Let us know if you need any other type of filter - fridge, whole house, undersink, pool, spa, etc. We carry them all!
Thank you,
Lindsey Williams
Placed order on July 1,2018 with expedited delivery. On July 3,2018 I recieved a "were sorry there are delays" email, but we will keep you updated". On July 6,2018 I manually reached out to them after receiving no updates. No one ever picked up a phone or responded to me. After an hour of navigating the website and contacting them by text I finally got the order cancelled. Will update later to see if my funds show back up on my card!
Hello Doug, I am very sorry that you did not have a good experience with us. We have an email and phone customer service team that are available Monday through Friday, from 9am to 5pm EST and all call backs are answered before we close for the day. Please email me your order number directly and I will be happy to look into this for you as well as ensure that your refund has been processed. I can be reached at Lindsey@filtersfast.com.
Thank you,
Lindsey Williams
Purchased in past and even with problem with this filter will probably purchase again because best price
Hello Donna,
Thank you for your review. We stand behind our products 100% and if you received a damaged item, we will be happy to replace it, we just ask that you contact Customer Service to let them know. Please email me your order number to Lindsey@filtersfast.com and I will look into getting a replacement sent to you.
Thank you,
Lindsey Williams
Got an email that the filter was delivered July 1. Was at home and there was no delivery. No place to contact fastfilters to register concerns. Found a suggestion to wait 5 to 10 day and then wait up to 30 days to complete the search. Better service is required.
Hello Leo,
I apologize that you had a hard time contacting us. We can be reached through our "Contact Us" page on our website that includes our phone number and email address. We have a team available for customers Monday through Friday from 9am to 5pm EST and all emails are responded to within 24 hours. Please email me your order number to Lindsey@filtersfast.com and I will be happy to look into this for you.
Thank you,
Lindsey Williams.
I received an email on 7/3/2018 saying that my filter had arrived. No filter, now I have no filter that I have paid for. Fix the problem
Bill Curran
*******@gmail.com
*******364
Hello William,
Our records indicate that your order was shipped on 7/3 92748931487148000003801650 via USPS and is en route to you. You may track it's progress on www.usps.com. With the free shipping method you received, we guarantee all orders delivered within 10 days. Please reach out to me at Lindsey@filtersfast.com if you have not received your order by the end of this week.
Thank you,
Lindsey Williams
I have been using FiltersFast for a few years now. For filters for my air conditioner... since I'm logged in. I can just click on what I've ordered before... not having to look everything up again... and just place the order. And the service is quick!
Hello Denise, thank you so much for your review and repeat business! We greatly appreciate it!
We had never used FiltersFast before, but we were lucky enough to find them online when our A/C was unable to keep up with the heat outside. We realized we hadn't changed the filter in two years, and we didn't have one on hand. No retail stores stocked them, so we couldn't have it that day. But, thanks to FiltersFast and overnight shipping, we did have it the next day. I'm writing this review from my wonderfully cool home. Thank you, FiltersFast!
Hello Paul,
We truly appreciate your review, thank you so much! We are so glad we were able to help you out in a pinch!
Thank you,
Filters came fast and they are quality filters. The box the filters come in is reasonable and fits easily in a closet etc. I liked that we have the next few filter changes in our home and we dont have to try to remember to pick up a new filter when we go out. I also appreciate that I could select a time frame for the next set of filters could be delivered to us! This is a great, quality service.
Hello,
Welcome to the Home Filter Club! We are very happy that you chose us for your home filtration needs!
Thank you,
Where is my filter? Since today is July 3, perhaps a rush to complete deliveries before a holiday break led to some confusion. Thanks.
Hello Thomas,
If you have not received your order as of today, please email me at Lindsey@filtersfast.com. Sometimes the carriers will mark an item delivered before it actually is, we typically ask that you give them 24 hours after it shows delivered before growing concerned. Please let me know if you have not received anything.
Thank you,
Lindsey Williams
Filters for refrigerator was the same as we had received from some place else but was much cheaper and delivered to the house.
Hello Nancy,
Thank you for your order! We hope to see you again in the future for any other filtration needs!
Thank you,
Delivery was unbelievably fast. Got 3 filters for less than the price of two at my local home improvement store. Will do business with FiltersFast again.
Hello Grant,
Thank you so much for your review and business! We can't wait to see you again in the future for your filtration needs!
Thank you,
For several years now I have purchased from Filters Fast. Both furnace filters and water filters for my refrigerator. Both have top quality and good cost. Their customer service was very helpful with all my questions. THANK YOU FILTERS FAST!
Hello Chris,
Thank you for being a long time customer! We really appreciate it.
Thank you,
Ordered 6/12/18, emailed them twice before they shipped 7/3/18. The estimate on arrival was 7/9/18. Almost a month. Also they took money on the 12th time will tell if I get them on the 9th.
Hello Dan,
I am very sorry that your order was not shipped quickly. I would like to look into this to find any resolution. Please email me your order number at Lindsey@filtersfast.com and I will be happy to look into this for you and rectify.
Thank you,
Lindsey Williams
Filter took over 10 days for delivery, and it leaked horribly. Had to go buy a new one for double the price to stop the leak. Will not waste my money on this horrible company again
Hello Brian,
I am very sorry to hear about your experience. It sounds like you may have received a defective filter if it is leaking after installation. We offer a 100% money back guarantee on all of our products and will be happy to either send you a new filter or refund the filter in full, we just ask that you contact our Customer Service department so someone knows what happened. Please email me your order number to Lindsey@filtersfast.com and I will be happy to resolve.
Thank you,
Lindsey Williams
From the business
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Martin,
I am very sorry that you were unable to get to a Customer Experience Agent quickly. We have an entire team of Agents who answer every phone call and email as quickly as possible. If you would like, you may email me directly at Lindsey@filtersfast.com and I will be happy to help you place an order for the filter you need and help you find it if needed.
Thank you,