Filters FastReviews 520

They couldn't ship. Back ordered. Didn't inform me.

This is one time I placed an order without doing the research. I ordered a couple of common filters but after a week I had not not received them, nor any tracking number. When I called, they said the filters were back ordered and at the very best possible scenario, it would still be more than a week at best.

You'd think a company dealing only in filters would manage to keep the common ones in stock. But just look down through these reviews... You get the impression this company doesn't stock any filters at all, but just orders them from their suppliers whenever they get an order. That's my suspicion. The fact is, they couldn't ship in a timely manner and did not inform the customer.

Needless to say, I won't be placing any order with them in the future, no matter how cheap they are. This is truly one of those cases where you get what you pay for. Best price can mean worst service.

I bought a water filter replacement cartridge. After 8 days, a box came with something completely different from what I ordered. Because I was going to be gone for a business trip the next week, I asked them to expedite a replacement product to me asap (so my family isn't stuck with low water pressure and a non-functioning water filtration system for the week that I'm gone). It took 12 days for that second package to arrive! And it would've taken longer if they hadn't changed the shipping to 2 day shipping. So let's do the math:

If the package arrives 12 days after they told me they'd expedite a new filter and it was shipped with 2 day delivery, then it took their company 10 days to go from responding to a customer service email to putting the filter in a box.

I came home from my business trip to even lower water pressure, a still non-functioning water filtration system, and a rather uncomfortable family.

I will never buy from Filters Fast ever again.

This was my first experience ordering filters from Filters Fast. I ordered according to the refrigerator handbook. The filters (3) arrived in a plastic envelope and the box containers were not in the best condition. As I opened one of them, it was visibly the wrong filter. In fact, the refrigerator filter has a different code and size than stated in the manual. I contacted Filters Fast to return them and to purchase the correct filter. To my surprise they told me that I would receive credit for only 2 because I opened the box. (how do I know if it is correct if I did not open the box?), which by the way was already unsealed. I am returning the filters. I will get credit for only two but Filters Fast is losing a customer. This is a case of penny wise,

Doesn't get any worse than this. Stay away! So true

Charged me $15 for shipping and then sent my $25 item COD. UPS charged me another $65 for shipping. I called Filter Fast and they said it was my problem and i should complain to UPS

"BUYER BEWARE! DO NOT USE THEM! SHAKEDOWN! They charged $20 for two day shipping and shipped it 1-6 day ground. When I called them, they claim I must add a day cushion and not count Saturday. The refused to refund the money. The customer service is rude! Still haven't received the filters and doubt i ever will. TOTAL RIPOFF!"

Thought I was getting a great deal on some furnace filters. Wrong! When I placed my order the item showed as in stock otherwise I would have gone elsewhere. They accepted my order but a few hours later I got an email from them to tell me the item was out of stock. Interestingly their website still shows this particular item in stock and shipping within 24 hours. To rub salt into the wound they have charged my credit card which contravenes MasterCard conditions which state that the card should not be charged until the merchandise is shipped.

Needed a Honeywell Thermostat ASAP, Filters Fast said they had it in-stock when no one else did, and they would ship it out tomorrow and I'd have it on Friday, January 3rd. They charged my credit card on January 2nd, $344 but as of today, I have not received it. I called them, they put me on hold, could not find my order, then transferred me to an extension that was not set up. I called their wholesaler who told me they haven't had the thermostat in stock in two months and did not have a ship date. Filters Fast Lies to get the sale. They say they will match pricing, but then they dont do it. DO NOT ORDER FROM THEM...

I am very satified with my shopping experience on filtersfast.com. Ordinarily I hate the auto ship options where sites just try and get you to buy things you do not really need. But on filtersfast, I do need filters shipped to me every 3-4 months and I don't really like stocking up on things like this. They have a wide variety of high end allergy filters and they have prices that are lower than that of home depot and lowes. They do not carry all of the brands but the do carry Honeywell which is what we typically buy.

This is a website that sells filters: water filters, furnace filers, humidifer filters, etc. LOTS and lots of brands and models. Best part of the site is the search engine and the prices!

The searche engine is great -- you can put in brand name, model number, part number, or search via their menu trees to get to where you need.

The prices are amazing. Found this site by accident when our furnace company considered our furnace filters "non-standard" and started charging a way-above-standard price! I found the same filters for 1/3 of the cost! I also found our humidifier filters and refrigerator water filters here so it's all one stop (inexpensive) shopping.

Fast shipping, never any problems after 5 years!