Filters Fast Reviews Summary
Filters Fast has a rating of 2.3 stars from 520 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Filters Fast most frequently mention customer service, credit card and day shipping. Filters Fast ranks 5th among Water Filter sites.
Service was totally unacceptable. Web site was confusing, called customer service # and questioned why Aquafresh was being sent. Service rep said all of the water filter Manuf for this filter were the same. I questioned if he was looking at my account, I have been ordering water filters comparable to Kenmore for more than 3 years.He answered no. I trusted him and ordered the water filter which was the wrong size. I called Filters fast to inquire how to return the filter. The Rep was unsure and had to ask other personnel for instructions, which resulted in me having to go to USPS get a box that fitted the filter, buy tape and return the filter, which does not taste as good as the Kenmore water filter. Future water filters will be Kenmore and purchased elsewhere.
Signed
Up for automatic replacement of fridge filter. Notified of shipment. Great customer Service.
Our Home Buyers Club is the way to go! Thank you Sue for the your awesome feedback and stellar rating.
Product took to long to arrive and way way overpriced, need to find a different supplier, it is not really worth it buying through Filters Fast.
Hi Sam, Thank you for taking the time to leave us a review. We apologize for the inconvenience and would really like to resolve this issue for you. Please send me an email at asia@filtersfast.com to further discuss how we can better serve you.
Ordered filter from an email offering 10 percent off frig filters. This lead me to the web site, No place to enter discount. Site info said it would show up at check out. It didn't and I paid full price. Have order thru them prior with no problems. If you order expecting a discount better be sure it applies be fore checking out.
Thank you Thomas for the stellar rating and awesome feedback!
Once again the filters I received for my Whirlpool refrigerator had broken tabs on the external end of the filter. I've learned how to tape the tabs so I can extract the filter from the fridg when it needs to be replaced. It's a packaging issue, need better protection on around the plastic end. I'll send photos.
Hi Meredith, Thank you for leaving us a review. This is a major concern for us and are communicating with our Warehouse to make changes to avoid this kind of issue. Please email me at asia@filtersfast.com to further discuss to see how we can resolve this issue. Thank you for continuing to choose FiltersFast.
Shortly after I bought my house 14 years ago, I started using Filters Fast, and have been very pleased with them.
Thank you Steven! Who 14 years ago? We truly appreciate your loyalty. Thank you for continuing to choose FiltersFast.
I'm glad I don't have to write down in my calendar when I need a new filter for my water and ice maker or check the model and serial number to make sure I'm ordering the correct filter that won't void my manufacturers warranty. I get notified in enough time to make my purchase and voila it's here ready for me to put in.
This is awesome Pamela. We really appreciate you continuing to use FiltersFast to the fullest! Thank you for the stellar rating and awesome feedback.
I needed to return my order (water filters for kitchen aid fridge) due to the appliance broke down and it was incredibly easy and convenient, highly recommend this company!
Thanks Butter B for the stellar rating and awesome feedback! We are so happy to provide a wonderful experience for you.
Received exactly what I ordered, product was packaged securely and received it undamaged, very happy with purchase.
Thanks Paul for the stellar rating and the awesome feedback! We appreciate your business and truly look forward to your return.
For many years I had always purchased my replacement countertop water filter cartridges from a company called IBS Lifestyle Solutions in Louisiana. But when I called the same phone number recently to reorder, a medical supply company answered so I can only presume IBS is no longer in business?
I then did a internet search and came across Filters Fast. I was shocked by the fact that the CBR2-10R filter was literally half the price that I used to pay from IBS! BUT I was a little dismayed when I received the filter and discovered the Filters Fast filter was MADE IN CHINA (what's new) and also states on the paperwork "Not performance tested or certified by NSF" I can only hope this filter is safe and works as well as the ones I always got from IBS.
Also, your paperwork and advertising lists the filter as PENTEK as the manufacturer which is what I always have purchased but the actual label from the filter says PENTAIR. This seems somewhat deceptive and dishonest.
I would love to hear your feedback on these comments. It could determine if I buy form this company again or recommend friends.
Sincerely,
Walter Briggs
I finally received my product. I ordered a replacement filter for an undersink GE smartwater system, a rubber ring, and the tool used to loosen the filter. It took close to a month for the filter and ring to arrive (they just delayed shipping and then shipped it using the slowest cheapest "fedex" possible. The wrench was backordered and I heard nothing for weeks. I had to call to get a status then was told "Oh it's in the warehouse, we'll ship it next week." You guessed it -- another two weeks before it arrived. They should be more honest and change their name to "Filters at Some Point in the Distant Future"...
I ordered a simple no brainer water filter on The 18th of June, 2019. They created a label that day. As of June 21st, it still hadn't shipped. I called Customer service and the rep was EXTREMELY Rude. I simply asked that my one little item,(apparently too much for them to handle), to arrive Monday, June 24. They would NOT even do that and tried to get me to believe that a carrier couldn't do that. We all know there are at least three ways to accomplish that. The Rep. Told me she needed to get another call. WOW! So, a refund will process today. I know I'll need to follow up and involve my CC issuer. MY OPINION, THERE IS NOTHING FAST ABOUT THIS PLACE EXCEPT GETTING YOU OFF THE PHONE. Skip this company and find your filters on AMAZON.
Hey Dan, thank you for taking the time to leave us a review. We appreciate your feedback and will use this to improve upon customer experiences in the future. If you have any more questions or concerns or would like to further discuss, please feel free to email me at asia@filtersfast.com
I made an order a month ago and have never received my items. They already charged my card so they have my money but I have NO product. They now say it will be another month before they ship. Seriously? At that point they will have had my money for TWO MONTHS but never shipped the product. What a SCAM!
Hi Evelyn, I would love to take a look this for you. Please email me at asia@filterfast.com with your order number or shipping address and I can provide you an update and resolve any issues. Thank you for leaving us a review.
I ordered filters in good faith payable via Amex. The wrong parts were sent, very hard to contact via phone. When I spoke to someone they told me not to send the parts back, donate them to goodwill they said. I asked for credit, which they did. Not the full amount of the purchase even though they were at fault! Never again shall I use Filters Fast.
Hi David, if you purchased the wrong parts we give a full refund of the price of the item. If you have any questions or concerns please feel free to contact me at asia@filtersfast.com to further discuss how we may resolve any loose ends. Thank you for leaving us a review.
I ordered May 1, almost three weeks ago and have no word of shipping. The name filters fast is a scam.
ORDERED AQUARIUM FILTERS BACK IN APRIL AND MY ORDER IS STILL NOT COMPLETE! NO UPDATES OFFERED AND NO WAY TO REACH ANYONE TO FIND OUT WHEN MY ORDER WOULD BE COMPLETE. WILL NOT EVER ORDER AGAIN. (NOTHING SPECIAL ABOUT THEIR PRICE STRUCTURE EITHER!)
MY ORDER: Your order number is: *******
Your Item(s):
A622 - AquaClear Activated Carbon for AquaClear 110 (quantity: 6) - $35.70
A623 - AquaClear 110 Filter Foam Insert - AquaClear Foam (quantity: 3) - $23.97
Discount: $0.00 Shipping: $7.95 - Handling: $0.00Donation: $0.00Tax:
Order Total: $67.62
Hi David, I have sent this information to our Customer Experience team for review. We will have someone reach out to you to be sure you have received all of your items and that any inconveniences are resolved. We apologize for the delay.
I utilized the search for the item number found on the original filter. Chose the filter that was identified as a match.The filters I received did not fit. The hole on top was too small and it had two "o" rings where the original only had one, delivery was satisfactory.
Hey Wendy, thank you for taking the time to leave us feedback. Please give us a call at 866-438-3458 next time you're ordering so we can help you pick the best filter for your needs. We appreciate your business and if you have any more concerns you would like to discuss please feel free to email me at asia@filtersfast.com
Placed my order on a Friday morning, took EIGHT DAYS to get my water filter. I guess their definition of fast differs from my idea of fast. The filter works great, but I'll just pay an extra dollar to get one at Home Depot.
Hey Dale! Standard shipping is usually within 5-7 days! Thank you for taking the time to leave us feedback. We definitely have faster shipping options. Please email me at asia@filtersfast.com to see if we can improve upon your experience in another way.
HVAC company filters are a rip off. These filters were excellent, properly sized, delivered quickly. So HAPPY that I found this company!
Thank you Margaret for the feedback and Stellar rating! We are happy you found us too.
It was a pain to go to stores to get my fridge filter. Out of stock or non carry I just don't need to drive around even though it is easy to check online or call for availability. The price was half of what was paid for in the past and the quality has been good so far. There was a delay in delivery but that had nothing to do with the supplier. I will order again, thanks
Thank you Mike! If you ever have any feedback about how to make your experience with us even better please feel free to email me at asia@filtersfast.com
From the business
Filters Fast's mission is to provide our customers with the best filtration shopping experience - a comprehensive catalog that is easy to navigate, the tools and education to make the right choice, and the best customer experience and support to help along the way.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dale, thank you so much for your feedback. We Truly take this matter seriously and would love to get things right by processing a refund or providing credit for future purchased. Please email me at asia@filtersfast.com to further discuss.