Filters FastReviews 520

It was easy to order and find on the website, however out of the two water filters the most recent one, less than a week in the refrigerator, failed. I can only guess that something in the filter failed when I heard a very loud noise and opened the door to see water on the shelves. Of course when I tried the water spigot there was no pressure and water came from the filter housing. So that gives me a 50% rating. Luckily I had one on hand from another vendor.

I honestly forgot that I ordered a filter until it came in the mail.
When I looked at Home Depot the filter I needed for my refrigerator/ ice maker cost almost $60. It was half the price online. The Home Depot associate was the one who told me about this website.

When I opened the water filter, it was exactly like the fancy expensive one that I replaced. Made very well, and the same size. Packaged nicely too.

Our water out here in the country tastes significantly gross. The main source is saltiness from our water softener. This filter cleared it right up. We used to spend almost $250 per month on bottled water (Ice Mountain) (family of 5/ two pets). I'm so glad I don't have to do that anymore.

The cool part is, I was able to schedule when I want another filter delivered. I'm a busy mom, so I don't always have time to think about taking my kids to the store for filters. This one will just show up in the mail.

I just used my last furnace filter from Home Depot too. Looks like I'm going to be signing up for those too.

I'm a number person, and let me tell you, it's definitely worth the $ to do this with filter fast. Plus, I don't even have to leave the house.

P.S. When you initially install your ice make/ water filter, you have to run the water for 5 minutes or so. (The directions are very clear when you open your package) It will be grey at first, then it will turn clear. My water filter for the shower that I got from Amazon was the same way. Don't worry though, It's just the way water filters work.

Save some $ and your time. It's easier with filter fast and great quality.

Pretty straightforward. I placed an order on 1/8 for 1 filter. I received a confirmation email shortly thereafter that stated "Every in-stock order received by 2pm EST ships the same day." As of 1/14 I still hadn't received an email confirmation that the item had shipped. Upon calling the customer service line, I was told the item was on back order, placed on hold for several minutes, and then told it was going to be out of stock for at least the next few days. Customer service rep couldn't commit to when they'd definitively have the item, much less when/whether I'd receive it. Pricing was good, which was why I ordered via their site. You get what you pay for (except for when you don't get it at all).

I ordered one filter and got something completely different in the mail. When I called I was told it was an acceptable substitute. I was told they would reimburse me $10.00 but that never happened. The last Order I made about 6 months ago, I received a defective filter which caused $200.00 worth of damage to my fridge. They did send me a $100.00 gift certificate to use at Sears. But, since they cannot seem to get things right, I am done with Filters Fast.

Here is an update to the review I originally posted (below).

FiltersFast was finally successful in convincing its vendor to double-box the product to protect it during shipping.

FiltersFast and its customers shouldn't have to go through such an ordeal. However, I give FiltersFast credit for pursuing the matter until it was finally resolved.

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I purchased a product from FiltersFast.com.

I received the product in a reasonable period of time (drop shipped from the manufacturer). The product was damaged, and based upon the paperwork inside of the box, the product was previously returned by another customer. As instructed, I returned the product.

A replacement product was drop shipped by FiltersFast.com's vendor (the manufacturer). This product was received damaged.

I contacted FiltersFast.com's customer service ONE MONTH AGO. I still have not received a replacement product.

Customer service is polite, using sentences such as, "Thank you for your patience while we resolve this for you" but nothing is resolved.

All the while, FiltersFast has my money and I have no usable product. I've expended a lot of time via e-mail, telephone and driving to the Post Office to return the first unit that was delivered damaged.

Your time and peace of mind is worth more than FiltersFast.com is willing to deliver.