Filters FastReviews 520

I tried to purchase an air filter for my Lenox central heating and air conditioning system. I went on their site and saw the exact one I needed and ordered it. Unfortunately, they sent me the wrong part. When I contacted them they asked me to send them photos of the part I received, which I did. Then they told me that their website was incorrect and they don't even carry the part that I ordered. I asked them to refund my money and they said they would when they received the wrong part back. So, I mailed that part back to them, which they received on March 15,2019. I contacted them on March 20 about my refund. They asked me to send them the tracking number for the returned part, which I did. Apparently, there is a disconnect between their return department and their business office since my return package had their return authorization number inside and on the outside of the box. As it turns out they confirmed their receipt of the returned part and then had the audacity to tell me that it would take 2-3 weeks to process my credit. Can you believe that? What incompetence and bad customer service! I would never do business with this company again.

2-3 weeks? You've got to be kidding! First you advertise the wrong part, I have to send you pictures of the wrong part you sent me and then I have to send it back. I then was told you don't even sell the part I needed. You the received the wrong part days ago and I have to then send you the tracking number to prove you actually received it, notwithstanding I wrote the return authorization number on the box. Really, is this how you treat all of your customers? I'd like the refund processed immediately. I don't normally write reviews of the companies I deal with, but you've earned a bad one and I feel I should warn others of your incompetence.

My filters for my water purification unit shipped in a flimsy plastic bag with no protective packaging. I wonder how many customers get these with broken carbon media inside the filter. The unfortunate part is that people can't tell that the carbon block is cracked or broken because they are inside the filter housing where they can't be seen. I returned my filters and won't buy them from FiltersFast again. It's irresponsible for them to ship them in this manner.

I was going to order filters from this company, and the website had a popup window that offered $5 off and free shipping if I opened an account. I opened the account and tried to make the purchase. No free shipping! In fact, it now said I had to order $50 worth of product to get that. All of this was AFTER I had given all of my personal information on their form to open an account. I deleted the order without completing it and ordered the filters through Amazon. Effortlessly and professionally. Today I called FiltersFast to delete my account. The customer mis-service person said that she can't delete the account. This is the worst kind of unprofessional behavior, apparently for the purpose of getting accounts through deception. I don't need this kind of untrustworthy behavior from businesses I patronize.

I joined the auto ship club and it takes $5 off the price and is supposed to have free shipping. I still get countless emails asking me to join and many offering $5 off or free shipping specials. I donget my $5 off but I rarely get the free shipping until I spend an hour trying to get through to customer service to fight for it. Misleading emails and difficult to deal with but the filter itself is good. Not sure it's worth the hassle though

I watched a commercial about FilterFast claiming to be a cheaper option when buying filters. They even claim to be cheaper than box stores. However, I went down to my local big orange box store and bought a name brand filter in the "best" category off the rack that cost me $9.15 each by the case. FilterFast advertised the same sized (not brand) filter on their site for $9.49 by Merv or $20.16 for Filtrete brand. Now the fist option was close in price except for the fact the FiltersFast brand was a lower quality filter and states it does NOT filter "very fine dust" or "bacteria" and the brand I bought off the shelf from the box store does. Another key note is the more expensive brand on FiltersFast site also states it does NOT filter "very fine dust" or "bacteria" and it's twice the price. I really thought FiltersFast would be an easier option but based on quality and time it's easier for me to buy a case of filters once every 3 years then deal with new filters arriving in the mail every 3 months... especially since it would be an inferior brand of filters.

Buyer beware! I ordered a humidifier on 12/24/18 and it showed it was in stock and available to ship in a day or two. I heard nothing from them and so called sales and was told it would be shipping on 1/4. Never heard anything so called and was told it was out of stock and would ship on 1/14. Saw or heard nothing so called and told it was expected in on 1/21. Heard or saw nothing so called and was told it was the 27th. Nothing, then told the 31st now well over a month since my card was charged. I was given so many stories as to why it wasn't shipped. My last call on 2/4 said it was now going to come in on the 11th and they would expedite shipping which they said they would do three times before and give me $10 off for my patience. I cancelled the order, place somewhere else 2/5 and it will be here on 2/6. Will never order anything from them again, not honest or trustworthy.

I ordered a part from Filtersfast, and it was not even shipped until 12 days after ordering. Even the slowest shipping option indicated that the part would be received within 8-10 days. I inquired of course, and received a reply indicating that they would try to make their shipping info. More clear on their website. (There is no shipping info.at all on the website that relates to promptness of shipment). Also, at the time of ordering, there was a popup indicating a $10. Discount if I ordered within 30 minutes. I ordered within a few minutes and NO discount was applied. Their website says they respond to inquiries within 24 hours. I waited over 60 hours for a response. I'm still waiting on the part which was ordered on Jan. 19,2019. Today is Feb. 4 (16 days later and counting.) I'm going to suggest they change the name of their company. Perhaps "FiltersNextYear" is a good option.

These people lie.
Placed an order for a filter "in stock". Called to check for a status after a week of waiting to find out that they do not have it, but should be arriving in a day or two. After another week of waiting, called again and the story was repeated to me word for word.
Cancelled the order.

Did the same second time a month later. Specifically asked if filter is in stock.
No shipment for 2 weeks.
The next conversation with the agent was the same word for word, except it has "arrived but was "not unloaded" yet.
Had to cancel after 3 week of waiting. They still did not have it.
But they charge your credit card right away.

I advised stock number of my refrigerator and was pointed to a package of 3 filters that would fit my need at a fraction of the price of one at Home Depot. When they arrived, the filter appeared the same so I put it on and found it was a fraction off and took a great effort to close the filter box door. I checked it later and the door had popped open! I closed it again and again it popped open leaking water all over my refrigerator. Don't use this site, just pay for a quality product at Home Depot!

The part I needed was linked to one they described as being a match, the price was good so I ordered... it did take awhile to come. But when it did, one crucial piece of the part was slightly bigger than the original, so there was NO WAY it would fit. After contacting the company, I sent the part back... here's the zinger... the refund deducts their shipping cost and you pay to ship back as well. So, for a part that doesn't fit as described, you lose $20.00. Ridiculous policy.

Terrible communication. The item I ordered took weeks to arrive and I wasn't informed when ordering that the item wasn't in stock. When I contacted customer support to ask about my order, and the delay, I was told that I would be emailed when the item ships within two weeks... ok? It was already more than a month. Thanks for the lack of a helpful answer. I contacted support again and was told that the item was on back order and would be shipped after the first of the year. Great price but terrible customer service.