website thubmnail of FedEx
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South Carolina
1 review
0 helpful votes
Follow Chiquitha T.
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Delivery Exceptions
June 26, 2023

Package once again not delivered when it was even already on the truck. Says business closed or nobody home. This is not a business and I have been here all day waiting on package that I don't even need to sign for. This is ridiculous. Not the first time this has happened.

Date of experience: June 26, 2023
Connecticut
1 review
0 helpful votes
Follow Naveen K.
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I had faced multiple issues with FedEx delivery within span of two weeks.
Never order costly items with FedEx.
In my case, as AT&T is tied with FedEx. So second time also AT&T courier mobile with fedex. Two times FedEx didn't deliver the mobile.
Second time when i called fedex agent, the agent said instead of delivering to our address the driver delivered another address and told that driver will collect and handover in 2 days. Even after 5 days, there is no update. When i called on 6th day to the agent, the agent replied to contact shipper and file lost claim,.
Worst experience. Stay away from fedex..

Date of experience: February 27, 2022
GB
1 review
0 helpful votes
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Fed Ex Killed My Cat
April 22, 2022

They mixed up the labels on my packages and my cat's urgent medication arrived weeks after it was supposed to - they admitted they had put the wrong label on for someone else's package and the delay was because of that. My cat died because of them and all they did was ignore and insult me when I informed them of what had happened. I will be contacting all media and press interested with proof.

Date of experience: April 22, 2022
California
3 reviews
3 helpful votes
Follow Marti L.
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For many years Fed Ex was my courier of choice. Not any more; every shipment is either days/weeks late or shipped across the nation and back again. We have received unreasonably late shipments that contained perishable items and every one had to be sent back.; The worst part is that Fed Ex keeps posting on the tracking website for the next day, the next day, the next 3-4 days, then pending and then No Tracking Available. We also have packages sitting for days at the local station and still not delivered.

The fact all of the packages are way beyond the original delivery dates is frustrating enough, but all the delivery times Fed Ex keeps updating are wrong and you end waiting for a delivery that never happens. Presently for any items that might be coming to us, I am requesting the shipper does not use Federal Express. I will not be using Federal Express for anything I ship.

Date of experience: May 9, 2020
AE
1 review
0 helpful votes
Follow Emir M.
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10 Boxes expected to be shipped from Canada to Dubai, were played with. They messed up my university and personal files, missing files and books, broken computers and monitors. To my surprise by mistake these unprofessional people put a supposedly an overnight priority box of live reptiles in my items. The reptiles of course belong to another client who is a victim also. Given the mistake and the long flight, the reptiles were dead and my house was filled with awful smell. As a big animal lover this upset me a lot thinking about the horrible way the reptiles died! My valuable items are broken and my files are missing and played with. Horrible horrible horrible company! They did not compensate me or take this seriously! #animalcrueelty

Date of experience: October 18, 2022
Michigan
1 review
0 helpful votes
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I ordered parts from Charbroil on 7/3 and was disappointed to discover FedEx was the shipper. It's now the evening of 7/8 when they were promised... not here. I found out the parts have been in some FedEx place in Georgia for 3 days and there's no estimate now. Great job FedEx! Don't fall for it the Ex in FedEx should stand for Extremely unreliable or Excessively slow.

Date of experience: July 8, 2022
Missouri
1 review
0 helpful votes
Follow Todd S.
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Not delivered on time and actually never delivered at all. I had to pick it up at a local Walgreens 7 days after the delivery date noted in the app. Complete mess from beginning to end. I will never use this company again.

Date of experience: October 5, 2022
Canada
1 review
0 helpful votes
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Disorganized
September 15, 2022

Package which was urgent as it was a medication was very late in arriving. Not put on the truck for delivery therefore remained at facility until writer called to complain. Unacceptable, as this was not the first time.
Completely dissatisfied with FedEx Canada.

Date of experience: September 15, 2022
Oregon
1 review
0 helpful votes
Follow Dania M.
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Don't use FedEx has your shipping company they are the worst. They pick and choose what package needs a signature even when you didn't request a signature. They say they attempt to deliver my package but no one has knocked my door & now it's says they don't know the ETA of my package when you call. And when I try to track it my package isn't traceable.

Date of experience: December 17, 2022
Canada
1 review
0 helpful votes
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Worst shipping service
December 30, 2021

This has got to be the worst shipping service available. We paid for three day shipping but it never arrived on time. They even passed the parcel on to another company to deliver. I think even one star is too high a rating.

Date of experience: December 30, 2021
Oregon
1 review
0 helpful votes
Follow Timothy C.
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Takes 2 days for a package to go 30 miles. It then sits in a facility for 3 days before it moves again. Fed Ex constantly pushed out delivery dates. Use USPS or UPS if you want anything delivered in a timely manner.

Date of experience: March 20, 2021
Washington
2 reviews
16 helpful votes
Follow R P.
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I placed two orders of wine online -- one for myself, and one for a friend -- where I was assured that someone 21+ would have to sign to take delivery of the package. In both instances, the FedEx delivery driver dumped the package at the doorstep and forged the signature. Fortunately I happened to be home and have a ring alarm to alert me when my package was here. My friend, however, was out of town, and the package was on her step for days for anyone to take -- 21+ or otherwise. This is so illegal, I don't understand how this place is still in business.

Date of experience: May 29, 2020
California
1 review
1 helpful vote
Follow Tim D.
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Fedex is the Robber Barren company that could care less about the PEOPLE (customers). I have been burned by them several times. This last debacle Fedex decided to wait until the very last second to deliver my important package. The parcel sat in a warehouse literally for 3 days before it went out for delivery. I noticed UPS does not duplicate this selfish practice, they get the item to you as soon as they can.

Date of experience: July 12, 2018
Mississippi
1 review
0 helpful votes
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The past three deliveries with FedEx were all delayed for some reason. One of the shipments was pretty important, I even paid more money to have it shipped/delivered sooner, but it also got delayed. What's the point of paying for expedited shipping with guaranteed delivery by a certain date when it always get delayed?! Not happy with FedEx

Date of experience: July 16, 2022
Arizona
5 reviews
4 helpful votes
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Worst Service EVER
May 18, 2024

My shipment was sent from CA to AZ in a day for delivery! It was then placed on the "wrong truck" and sent to NY. It was then sent back to AZ and arrived a week later and according to the tracking log it was placed on a truck and "out for delivery" at 0604 on Friday 17 May. Then at 1603 that very same day we get notified that it would not be delivered until the following week because of "Operational Delays"! Where was it for 10 hours and why does it take almost 2 weeks to deliver a product from CA to AZ when its' around 500 mile away?/

Date of experience: May 17, 2024
North Carolina
2 reviews
0 helpful votes
Follow Rhona H.
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I had a package scheduled to be delivered on Tuesday, 10/18 when I would be here. However, it was delivered on Monday, 10/17 instead. They left this 124 lbs package in my driveway, not on my front porch, which is where it was supposed to have been left. They reported that they left it on the front porch, which was a lie. I am a 65 year old woman and cannot move a 124 lb package up the stairs to my front porch. When I called customer service and asked that they come back and move it to where it belonged, they refused and hung up on me. This is the most unprofessional business to have to deal with. I will instruct any supplier that I order from to NOT use FedEx for my deliveries.

Date of experience: October 17, 2022
California
1 review
0 helpful votes
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I had two deliveries scheduled with fedex, and they were not only delayed twice also the quality of the delivery was so poor, the delivery guy did not even have the courtesy to say hello just dumped the packages in front of the garage and left when we were right there trying to help him get it down.

Date of experience: June 1, 2022
California
3 reviews
7 helpful votes
Follow DEBRA M.
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They never deliver items on time. Stuff I order is always lost in their unreliable system. Companies really should ship with UPS. I'm not ordering from companies that use fedex and other's should follow suit. Come on fedex step it up, when the post office is better at delivering packages than you- you have to admit you have a problem!

Date of experience: December 21, 2023
Canada
1 review
0 helpful votes
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Package never arrived, instead of being sent to Vancouver BC, it was sent to Quebec. Had to have a new shipment sent as the other one was gone. They were supposed to deliver it on Saturday, never arrived. We then requested that we collected it from one of their locations. They accepted this request but never sent the package. Talking to a live agent always gets reverted to a bot online, and talking to someone over the phone is even worse, they just tell you that it will get there when it gets there? Use DHL or some other reputable company. Fedex is not worth the money or the headache.

Date of experience: November 30, 2021
Missouri
2 reviews
5 helpful votes
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I was told package would be delivered on 4/24/20. Its 4/26/20 and still no package delivered. And when you call the 800 number, automated voice tells you to enter tracking # which is highlighted on my receipt by the Fed Ex store employee (who was very rude), and was told it was an incorrect number. No way to speak with an actual live person. Will never use Fed Ex again... UPS only.

Date of experience: April 26, 2020

Overview

FedEx has a rating of 1.2 stars from 2,882 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FedEx most frequently mention customer service, next day and delivery date. FedEx ranks 395th among Shipping sites.

service
1,524
value
1,319
shipping
1,468
returns
937
quality
1,216
+596